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Odd Issue with Needing to Restart Windows After Sleeping


JLyman

New Member
Member
Lynnwood, WA

Posts
173
#1
So usually I'm the one with the answers but I can't seem to figure this one out.

I have an Asus UX31A with WIndows 8 Enterprise VL. Helpdesk at work is useless so I'm turning to y'all.

Every time I wake the system from sleep, I hear the system chime as if a device is attached, unattached, and re-attached. I don't know what as it happens at the login screen and I'm not fast enough to see if anything appears in the taskbar. After logging in, I get this window (see below; I had to remove a couple things I don't know if I can show). If I follow its directions, I restart and go about life until I put the system to sleep again in which the process repeats. As I write this I'm finishing a bunch of updates so perhaps that has something to do with it (I have a lot of Office and SP1 for SQL Server that I've been putting off along with a healthy swath of optional OS updates).

snip.PNG

Any ideas?

Thanks.
 

My Computer

System One

  • OS
    Windows 8, Windows 7
    System Manufacturer/Model Number
    HP Z210
    Internet Speed
    25mbps

Hopachi

Polyhedric Stellation
VIP Member
Pro User
Orbiting the Moon

Posts
2,975
#2
Just some simple ideas here...

Did that still happened after the updates?
Might be a hardware change or a software one (in use, feature-related since it asks for reboot...).

I'm no expert but at least something should be noted about that in Event Viewer (see the time stamp of the events to match with the time when the issue happened) .

You might try an automatic logon temporarily to see if you get to the desktop fast enough.


Good luck.
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy DV6 7250
    CPU
    Intel i7-3630QM
    Motherboard
    HP, Intel HM77 Express Chipset
    Memory
    16GB
    Graphics Card(s)
    Intel HD4000 + Nvidia Geforce 630M
    Sound Card
    IDT HD Audio
    Monitor(s) Displays
    15.6' built-in + Samsung S22D300 + 17.3' LG Phillips
    Screen Resolution
    multiple resolutions
    Hard Drives
    Samsung SSD 250GB + Hitachi HDD 750GB
    PSU
    120W adapter
    Case
    small
    Cooling
    laptop cooling pad
    Keyboard
    Backlit built-in + big one in USB
    Mouse
    SteelSeries Sensei
    Internet Speed
    slow and steady
    Browser
    Chromium, Pale Moon, Firefox Developer Edition
    Antivirus
    Windows Defender
    Other Info
    That's basically it.

JLyman

New Member
Member
Lynnwood, WA

Posts
173
#3
Just some simple ideas here...

Did that still happened after the updates?
Might be a hardware change or a software one (in use, feature-related since it asks for reboot...).
Yes. It only happens once per restart, though.

I'm no expert but at least something should be noted about that in Event Viewer (see the time stamp of the events to match with the time when the issue happened) .
I did that earlier and I found entries for installing the service for itpcdless.inf which is for the Microsoft mice/keyboards. Uninstalling the drivers for my microsoft mouse makes it go away. I thought it may be what came down from WU for my mouse, but a clean install from the Web didn't have any effect. Removing my mouse dongle from the system also makes it stop.

This is a mild inconvenience since as long as I don't restart, it will never happen again... It just sucks I haven't figured out why it keeps doing this every time the system restarts and is put to sleep.

I also can't do autologon for security reasons (I use this system a lot at work).
 

My Computer

System One

  • OS
    Windows 8, Windows 7
    System Manufacturer/Model Number
    HP Z210
    Internet Speed
    25mbps

XweAponX

New Member
VIP Member
Pro User
#4
So usually I'm the one with the answers but I can't seem to figure this one out.

I have an Asus UX31A with WIndows 8 Enterprise VL. Helpdesk at work is useless so I'm turning to y'all.

Every time I wake the system from sleep, I hear the system chime as if a device is attached, unattached, and re-attached. I don't know what as it happens at the login screen and I'm not fast enough to see if anything appears in the taskbar. After logging in, I get this window (see below; I had to remove a couple things I don't know if I can show). If I follow its directions, I restart and go about life until I put the system to sleep again in which the process repeats. As I write this I'm finishing a bunch of updates so perhaps that has something to do with it (I have a lot of Office and SP1 for SQL Server that I've been putting off along with a healthy swath of optional OS updates).

View attachment 20106

Any ideas?

Thanks.

That's really odd, it is as if you made major changes requiring a reboot. Even attaching a device and then taking it off then reattaching it, would not do this.

What you ought to do is when you see that message, check your Task Manager to find out what is originating it, that way you can find out what is causing it.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Hopachi

Polyhedric Stellation
VIP Member
Pro User
Orbiting the Moon

Posts
2,975
#5
Just some simple ideas here...

Did that still happened after the updates?
Might be a hardware change or a software one (in use, feature-related since it asks for reboot...).
Yes. It only happens once per restart, though.

I'm no expert but at least something should be noted about that in Event Viewer (see the time stamp of the events to match with the time when the issue happened) .
I did that earlier and I found entries for installing the service for itpcdless.inf which is for the Microsoft mice/keyboards. Uninstalling the drivers for my microsoft mouse makes it go away. I thought it may be what came down from WU for my mouse, but a clean install from the Web didn't have any effect. Removing my mouse dongle from the system also makes it stop.

This is a mild inconvenience since as long as I don't restart, it will never happen again... It just sucks I haven't figured out why it keeps doing this every time the system restarts and is put to sleep.
Alright. that is not a major issue in my opinion too. Maybe some newer driver for the mouse, if available, can fix this for good. (the inf file doesn't work perfectly fort that mouse so it seems).

I also can't do autologon for security reasons (I use this system a lot at work).
That's understandable. No need to autologon since the mouse seems to be the issue then.

I got one of those older Wireless mice that I don't use anymore, seemed to be one of the first generations and Vista always had bluescreens: removed the mouse (was reported as a solution online: they recommended newer drivers of course) and no more bluesscreens there. That's why I believe newer mouse driver or hardware should fix this.
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy DV6 7250
    CPU
    Intel i7-3630QM
    Motherboard
    HP, Intel HM77 Express Chipset
    Memory
    16GB
    Graphics Card(s)
    Intel HD4000 + Nvidia Geforce 630M
    Sound Card
    IDT HD Audio
    Monitor(s) Displays
    15.6' built-in + Samsung S22D300 + 17.3' LG Phillips
    Screen Resolution
    multiple resolutions
    Hard Drives
    Samsung SSD 250GB + Hitachi HDD 750GB
    PSU
    120W adapter
    Case
    small
    Cooling
    laptop cooling pad
    Keyboard
    Backlit built-in + big one in USB
    Mouse
    SteelSeries Sensei
    Internet Speed
    slow and steady
    Browser
    Chromium, Pale Moon, Firefox Developer Edition
    Antivirus
    Windows Defender
    Other Info
    That's basically it.

XweAponX

New Member
VIP Member
Pro User
#6
You got just a cheapie IR mouse you can use that plus straight in to USB or PS2 (if any) port?
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center/Windows 7
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus M2N-MX SE Plus § DualCore AMD Athlon 64 X2, 2300 MHz (11.5 x 200) 4400+ § Corsair Value Select
    CPU
    AMD 4400+/4200+
    Motherboard
    Asus M2N-MX SE Plus/Asus A8M2N-LA (NodusM)
    Memory
    2 GB/3GB
    Graphics Card(s)
    GeForce 8400 GS/GeForce 210
    Sound Card
    nVIDIA GT218 - High Definition Audio Controller
    Monitor(s) Displays
    Hitachi 40" LCD HDTV
    Screen Resolution
    "1842 x 1036"
    Hard Drives
    WDC WD50 00AAKS-007AA SCSI Disk Device
    ST1000DL 002-9TT153 SCSI Disk Device
    WDC WD3200AAJB-00J3A0 ATA Device
    WDC WD32 WD-WCAPZ2942630 USB Device
    WD My Book 1140 USB Device
    PSU
    Works 550w
    Case
    MSI "M-Box"
    Cooling
    Water Cooled
    Keyboard
    Dell Keyboard
    Mouse
    Microsoft Intellimouse
    Internet Speed
    Cable Medium Speed
    Browser
    Chrome/IE 10
    Antivirus
    Eset NOD32 6.x/Win Defend
    Other Info
    Recently lost my Windows 8 on my main PC, had to go back to Windows 7.

Hopachi

Polyhedric Stellation
VIP Member
Pro User
Orbiting the Moon

Posts
2,975
#7
You got just a cheapie IR mouse you can use that plus straight in to USB or PS2 (if any) port?
Personally I prefer cheap IR or LED mice with cable instead of Wireless ones because of the stability and simplicity + wifi needs to drain extra power from battery's that are needed.
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP Envy DV6 7250
    CPU
    Intel i7-3630QM
    Motherboard
    HP, Intel HM77 Express Chipset
    Memory
    16GB
    Graphics Card(s)
    Intel HD4000 + Nvidia Geforce 630M
    Sound Card
    IDT HD Audio
    Monitor(s) Displays
    15.6' built-in + Samsung S22D300 + 17.3' LG Phillips
    Screen Resolution
    multiple resolutions
    Hard Drives
    Samsung SSD 250GB + Hitachi HDD 750GB
    PSU
    120W adapter
    Case
    small
    Cooling
    laptop cooling pad
    Keyboard
    Backlit built-in + big one in USB
    Mouse
    SteelSeries Sensei
    Internet Speed
    slow and steady
    Browser
    Chromium, Pale Moon, Firefox Developer Edition
    Antivirus
    Windows Defender
    Other Info
    That's basically it.

JLyman

New Member
Member
Lynnwood, WA

Posts
173
#8
I have a USB optical mouse at work that i can try tomorrow. I'll try to make sure it's a MS mouse to see if it is indeed the driver.
 

My Computer

System One

  • OS
    Windows 8, Windows 7
    System Manufacturer/Model Number
    HP Z210
    Internet Speed
    25mbps