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Solved Occasional crashes lately (2 mo.): Event 41, Kernel-Power

menace97

Member
Occasional crashes lately: Event 41, Kernel-Power; Task 64

i've been having occasional crashes only over the past maybe couple of months with no change in hardware. i'm at a loss at to what to do, and i worry about taking it in to where i purchased it due to the randomness of the crashes - fearing they might not find anything wrong, and a continuous cycle begins... :(

i'm running windows 8.1 x64 using a ssd, and have 16 gigs of ram. you can view my entire system in my profile if there is anything specific that may be of help.

i have had my system "system failure" set to write an event, automatically restart and create a small memory dump. unfortunately, no memory dump has ever been generated. is this because i haven't actually had a BSOD? the computer simply crashes/restarts, and will see another entry in the event log stating it was another event 41: kernel-power task category (64) critical event. i honestly haven't been able to figure any logic to the crashes/restarts.

so i don't have a dump to upload.

i did follow the instructions here:
http://www.eightforums.com/bsod-cra...e-screen-death-bsod-posting-instructions.html

i downloaded the DM Log collector Tool, launched it from my desktop (as admin), and after a while it does say a zipped folder will be located on my desktop... but nothing is actually generated by the tool either.

any assistance would be much appreciated as to how i can first of all provide some helpful data for you to view. i really don't know what i am doing wrong with the DM Log collector Tool :(

thank you very much.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

menace97

Member
thanks Addictive Gamer! oddly something has seemed to get messed up with my user account folder/libraries *sighs* --- somehow my Desktop folder is in my Pictures folder/library. i'm really not sure what has happened as it looks quite confusing. in the breadcrumbs navigation of the folder structure my Desktop appears as:

Computer > Pictures > Desktop

yet, the actual path to my Desktop is seen as:

C:\Users\Menace97\Desktop

so thank you very much! i did find the zipped file in that bizarre location - so now i can upload my data. i am definitely in need of a fresh install of windows soon it seems... i just am worried about this recent crashing/restarting issue i've had lately. :(

thanks for any help with the data i am uploading - much appreciated!
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

menace97

Member
see following attachments

generated by dm_log_collector
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

menace97

Member
the plan is to take my rig in for a "tune-up" shortly, hopefully they will be able to find out the source of my issues. i'm guessing it might be the power supply as it appears to be power-related. thanks to anyone that might have any tips as to where to zone in and let them know to check out in particular.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

HBHB

New Member
Member
did you check event viewer? see what's cooking right before the kernel error.
Also, try and change your power setting, say from high efficiency to power saving and customize it as you wish.
 

My Computer

System One

  • OS
    Win8.1 64 bits Ent- Pro
    System Manufacturer/Model
    Asus
    Graphics Card(s)
    Intel 3000-Radeo hd 6370- Nvidia Ge540

TairikuOkami

Be nice to all, please?!
Pro User

My Computer

System One

  • OS
    Win 8.1.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo E525
    CPU
    AMD A4-3300M @ 2,0GHz
    Memory
    6GB DDR3 1333MHz
    Graphics Card(s)
    AMD Radeon HD 6480G 512MB shared
    Sound Card
    Creative Sound Blaster X-Fi Surround 5.1
    Screen Resolution
    1366x768
    Hard Drives
    WD 465GB
    Cooling
    Fusion Tweaker
    Keyboard
    Logitech K360
    Mouse
    Logitech M705
    Internet Speed
    50/50 MBps
    Browser
    Yandex
    Antivirus
    No AV & No Firewall
    Other Info
    Headphones: Sennheiser RS170

menace97

Member
did you check event viewer? see what's cooking right before the kernel error.
Also, try and change your power setting, say from high efficiency to power saving and customize it as you wish.

yeah i check the event viewer quite often, and i can't say i honestly see any pattern. sometimes it happens while i'm playing world of warcraft, but then other times i see it happens in the middle of the night when i'm not doing anything at all (other than the background processes running of course).

and as for the power settings, i have gone to a power saving model and it didn't make a difference unfortunately, so i went back to my higher level, which was never a problem up until a couple of months ago. :(

thanks for your suggestions!
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

menace97

Member

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

ZOLLINO

New Member
I'm having the same problem, same Kernel Power error, which means only there was interruption of power supply, but doesn't say anything about actual error. I wonder if you have any HW failures like I do, it can be the result of issues. Be careful and backup your data asap otherwise you will face catastrophe as I do at the moment.

My issue here.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 2600K
    Motherboard
    P8P67Pro B3rev
    Memory
    4x4GB Corsair Vengeance 1600
    Graphics Card(s)
    Gigabyte R9 280X

menace97

Member
Well I've been putting this off too long, and now my main hard drive (SSD) has stopped working for some reason. I cannot reinstall windows on it nor can I restore an Acronis restore as Acronis doesn't see the drive either :(

So it's time for this to go into get repaired for a few things. Hopefully all will be resolved after it gets back from Memory Express.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

axe0

BSOD Kernel Dump Analyst
VIP Member
Pro User
Do you see the SSD in the boot options?
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset

menace97

Member
No unfortunately I didn't. I saw only my other 2 HDDs as options to install to or reformat, so I figured it must be something serious with regard to my SSD. :(
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

ZOLLINO

New Member
look at post #10
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7 2600K
    Motherboard
    P8P67Pro B3rev
    Memory
    4x4GB Corsair Vengeance 1600
    Graphics Card(s)
    Gigabyte R9 280X

menace97

Member
marking as solved! turns out it was a lot more simple than i expected - i should have taken it in to have it checked out earlier, rather than mess around and worry. it was a power issue, but it was the SSD. the company i bought it from simply replaced it and formatted my SSD and mirrored my data from the old drive to the new one, and everything is working perfect now! :) thanks to everyone for the tips and information.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Core i7 3770K @ 3.50GHz
    Motherboard
    ASUSTeK COMPUTER INC. P8Z77-V PRO (LGA1155)
    Memory
    16.0GB Dual-Channel DDR3 @ 799MHz (10-10-10-30)
    Graphics Card(s)
    EVGA NVIDIA GeForce GTX 780, 6144MB GDDR5
    Sound Card
    Sound Blaster Z
    Monitor(s) Displays
    ASUS VE278
    Screen Resolution
    1920x1080 @ 60Hz
    Hard Drives
    1) 250GB Samsung 850 EVO (SSD)
    2) 2TB Seagate (SATA)
    3) 2TB Seagate (SATA)
    4) 4TB Seagate (EXTERNAL)
    PSU
    OCZ ZX 1000W
    Case
    Antec 1100
    Cooling
    Standard with Antec 1100
    Keyboard
    Microsoft Wireless Natural Multimedia
    Mouse
    Razer Death Adder Chroma
    Internet Speed
    60 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Anti-Malware + Anti-Exploit

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