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ntoskrnl.exe BSOD


Cmp

New Member
Posts
3
#1
Hi everyone!
So I recently bought a new laptop within the last month or so. Its the new line of Asus ROG gaming. i7, 12 GB RAM, GTX 860, Windows 8.1, 1 TB HDD.
I've been getting BSODs after playing games such as Batman Arkham Orgins and Borderlands 2. During the game, everything runs smoothly at near max settings. However, when I exit the game, my laptop begins to act strange. Programs won't open and it slows down. Then within 30 seconds, the computer will BSOD. I had the same program on my old computer but after updating some drivers I never had the problem again. I tried to do the same but at this point it can't really be ignored. The only game that has so far worked flawlessly has been League of Legends. I am able to seamlessly transition in an out of multiple LoL games without any BSODs. On a side note, I do not have AVG installed. I've seen this as a common tip when someone brings up this error.

Also, I believe there is a Driver Verifier BSOD within the attachment. That was just me trying to figure out the BSOD and messed up my computer in the process. I booted in safe mode and managed to sort that one out. Although, if anything still seems out of whack from me doing that I would greatly appreciate it if you let me know.

Thanks for your help in advance!
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
While this driver shows up in a lot of memory dumps and isn't to blame, one of your memory dumps (and it's a verifier enabled memory dump) does blame the nVidia Streaming Kernel Service driver. Also, several of the other memory dumps also point to video driver issues. Please do this:
From a previous post of mine (located here: http://www.eightforums.com/bsod-cra...artup-lid-closed-dpc-watchdog.html#post379761 ):
..... NvStreamKms.sys - an nVidia driver that belongs to the nVidia Streaming Kernel service.
Check this post out for a possible fix: https://forums.geforce.com/default/topic/573811/nvidia-streamer-service-may-be-freezing-your-pc/
Or, you may want to uninstall the nVidia drivers and then install a fresh copy without the Streaming Kernel Service (I'm not familiar with nVidia drivers, so I don't even know if this is possible).
Please try to update these older drivers. Asus may not have updated versions for your system - if so, just let us know. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys

AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

I'm particularly concerned with your bluetooth drivers as Win8 bluetooth drivers sometimes don't work well in Win8.1.


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Jun 25 01:40:10.535 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062414-49765-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]13 days 20:59:38.260[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe0019aabb880, ffffd000790f5930, ffffe0019f9d9230}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0019aabb880, Physical Device Object of the stack
Arg3: ffffd000790f5930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0019f9d9230, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun  7 01:41:20.802 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060614-30562-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]3 days 23:56:38.526[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe000467de4a0, ffffd001704b9930, ffffe0004b3ef960}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000467de4a0, Physical Device Object of the stack
Arg3: ffffd001704b9930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0004b3ef960, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Jun  3 01:44:05.511 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060214-44656-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]4 days 9:05:57.236[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe001ce3d3060, ffffd00159fcb930, ffffe001ce3e4390}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe001ce3d3060, Physical Device Object of the stack
Arg3: ffffd00159fcb930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001ce3e4390, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_ACPI_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 27 03:56:47.817 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\052614-22453-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:01:05.581[/B]
*** WARNING: Unable to verify timestamp for NvStreamKms.sys
*** ERROR: Module load completed but symbols could not be loaded for NvStreamKms.sys
Probably caused by :[B]NvStreamKms.sys ( NvStreamKms+2146 )[/B]
BugCheck [B]C4, {2001b, fffff800c2618ff0, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 000000000002001b, ID of the 'IrqlObPassive' rule that was violated.
Arg2: fffff800c2618ff0, A pointer to the string describing the violated rule condition.
Arg3: 0000000000000000, Reserved (unused).
Arg4: 0000000000000000, Reserved (unused).
BUGCHECK_STR:  0xc4_IrqlObPassive_XDV
PROCESS_NAME:  nvstreamsvc.ex
FAILURE_BUCKET_ID: [B]0xc4_IrqlObPassive_XDV_VRF_NvStreamKms+2146[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 27 00:19:35.348 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\052614-43093-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 6:19:53.073[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe0003386a880, ffffd0018c1b3930, ffffe000383f34c0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0003386a880, Physical Device Object of the stack
Arg3: ffffd0018c1b3930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000383f34c0, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 22 05:51:35.469 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\052114-29609-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 20:22:09.194[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00088932060, ffffd000bd9b3930, ffffe00088953710}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00088932060, Physical Device Object of the stack
Arg3: ffffd000bd9b3930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00088953710, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_ACPI_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed May 21 09:28:41.907 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\052114-48546-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]1 days 7:02:30.630[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe00177f3b060, fffff803b901e930, ffffe00177f6a390}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00177f3b060, Physical Device Object of the stack
Arg3: fffff803b901e930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00177f6a390, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_ACPI_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 20 02:25:36.349 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\051914-32359-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:18:14.073[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!DpiGetDriverVersion+31a96 )[/B]
BugCheck [B]113, {19, 2, 10de, 1392}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000113]VIDEO_DXGKRNL_FATAL_ERROR (113)[/url]
Arguments: 
Arg1: 0000000000000019, The subtype of the bugcheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 0000000000001392
BUGCHECK_STR:  0x113
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x113_dxgkrnl!DpiGetDriverVersion[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 20 02:02:28.513 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\051914-45812-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]1 days 18:41:34.239[/B]
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :[B]dxgkrnl.sys ( dxgkrnl!DpiGetDriverVersion+31a96 )[/B]
BugCheck [B]113, {19, 2, 10de, 1392}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000113]VIDEO_DXGKRNL_FATAL_ERROR (113)[/url]
Arguments: 
Arg1: 0000000000000019, The subtype of the bugcheck:
Arg2: 0000000000000002
Arg3: 00000000000010de
Arg4: 0000000000001392
BUGCHECK_STR:  0x113
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x113_dxgkrnl!DpiGetDriverVersion[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Jun 25 01:40:10.535 2014 (UTC - 4:00)**************************
[COLOR=RED][B]ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)[/B][/COLOR]
[COLOR=RED][B]AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
btwl2cap.sys                Thu Jul 26 11:14:41 2012 (50115EE1)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
atkwmiacpi64.sys            Tue Jul  2 04:35:32 2013 (51D290D4)
plctrl.sys                  Wed Jul 10 23:23:44 2013 (51DE2540)
L1C63x64.sys                Tue Jul 16 02:56:31 2013 (51E4EE9F)
SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
ETD.sys                     Thu Aug  1 03:39:54 2013 (51FA10CA)
bcbtums.sys                 Wed Aug  7 11:11:22 2013 (5202639A)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
btwampfl.sys                Fri Aug 30 14:32:26 2013 (5220E53A)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
iaStorA.sys                 Wed Sep 18 11:33:51 2013 (5239C7DF)
dump_iaStorA.sys            Wed Sep 18 11:33:51 2013 (5239C7DF)
ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
bcmwl63a.sys                Sat Sep 28 15:35:45 2013 (52472F91)
btwavdt.sys                 Mon Sep 30 21:23:03 2013 (524A23F7)
btwaudio.sys                Mon Sep 30 21:25:30 2013 (524A248A)
btwrchid.sys                Mon Sep 30 21:25:58 2013 (524A24A6)
AsHIDSwitch64.sys           Mon Oct  7 21:45:17 2013 (525363AD)
igdkmd64.sys                Wed Dec 18 15:49:12 2013 (52B20A48)
RTKVHD64.sys                Tue Dec 24 06:49:30 2013 (52B974CA)
SRTSP64.SYS                 Mon Feb 10 18:04:55 2014 (52F95B17)
SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
IDSvia64.sys                Tue Mar  4 23:30:47 2014 (5316A877)
EraserUtilRebootDrv.sys     Thu Mar 20 12:30:59 2014 (532B17C3)
eeCtrl64.sys                Thu Mar 20 12:30:59 2014 (532B17C3)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
BHDrvx64.sys                Tue May  6 03:04:20 2014 (53688974)
nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
[COLOR=RED][B]NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)[/B][/COLOR]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun  7 01:41:20.802 2014 (UTC - 4:00)**************************
eeCtrl64.sys                Wed Oct  9 16:50:19 2013 (5255C18B)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 27 03:56:47.817 2014 (UTC - 4:00)**************************
NvStreamKms.sys             Tue Apr 29 20:59:44 2014 (53604B00)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu May 22 05:51:35.469 2014 (UTC - 4:00)**************************
nvlddmkm.sys                Wed Mar 26 17:42:33 2014 (533349C9)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 20 02:25:36.349 2014 (UTC - 4:00)**************************
BHDrvx64.sys                Thu Mar 13 23:41:12 2014 (53227A58)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue May 20 02:02:28.513 2014 (UTC - 4:00)**************************
agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=agp440.sys
http://www.carrona.org/drivers/driver.php?id=nv_agp.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Cmp

New Member
Posts
3
#3
Thanks for your reply! I really appreciate it.


I disabled the nVidia streaming service like you suggested.


I downoaded the ATKPackage from the Asus website. I can't install it though because a previous version is already installed on my computer. The original version is on my computer Version V 1.0.0031 and the new driver is V 1.0.0033. What should I do here?


For the charger driver I'm assuming you mean the ASUS USB CHARGER PLUS driver? This is the only charger driver I could find. It was released on 4/14/14 so pretty new.


You also mentioned that you are concerned with my Bluetooth drivers. Should I update all three? Broadcom is the only driver that I see on my computer that's also listed on the website. The other two on my computer are provided by Microsoft.
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
Don't worry about the ATK package or the USB Charger driver for now.

Update the Broadcom Bluetooth drivers. The Microsoft one's will be updated (if needed) when you get ALL of the Windows Updates.

Then we wait and see if things are fixed. If not, the please zip up the contents of the C:\Windows\Minidump folder and upload it with your next post. You may have to copy it to your Desktop in order to zip it up.

Good luck!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Cmp

New Member
Posts
3
#5
So after a few months of not encountering the problem, I got another BSOD with the same driver power state failure. I've attached the minidump files.

The only thing new is that I'm using a new second monitor. Not sure if this is what is causing the problem, but I was using a different monitor for the last few months without a problem.

I also checked the Nvidia Streamer Service process and it was running again. I had previously disabled it but it seems that it has started up again. I have now disabled it again and it doesn't start up when I turn my computer on.

Thanks for your help!
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#6
Don't worry about the nVidia Streaming Service. The latest version doesn't seem to have the problems that the older version had.

Update your BIOS using the in-built Asus Live Update tool. You have version 205 and they're up to v207 now.
Be very careful to read and follow all instructions when flashing the BIOS.

Please uninstall Norton 360 (save the license information/user information if it asks in order to ease reinstallation later on.
Ensure that Windows Defender and the Windows Firewall are enabled (look at the Action Center in the Notification Area - down by the clock in the lower right corner of your screen).

If BSOD's continue after that, then please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sat Aug 23 00:23:44.905 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082214-8921-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]2 days 17:15:07.632[/B]
Probably caused by :[B]pci.sys[/B]
BugCheck [B]9F, {3, ffffe0015bbd4880, fffff8024c09a930, ffffe0015bbdb860}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0015bbd4880, Physical Device Object of the stack
Arg3: fffff8024c09a930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0015bbdb860, The blocked IRP
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_3_ACPI_IMAGE_pci.sys[/B]
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  G750JM.205
  BIOS Release Date             02/11/2014
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  G750JM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sat Aug 23 00:23:44.905 2014 (UTC - 4:00)**************************
ASMMAP64.sys               Thu Jul  2 05:13:26 2009 (4A4C7A36)
AiCharger.sys              Thu Sep 22 22:04:40 2011 (4E7BE938)
GEARAspiWDM.sys            Thu May  3 15:56:17 2012 (4FA2E2E1)
btwl2cap.sys               Thu Jul 26 11:14:41 2012 (50115EE1)
kbfiltr.sys                Wed Aug  1 23:22:22 2012 (5019F26E)
atkwmiacpi64.sys           Tue Jul  2 04:35:32 2013 (51D290D4)
plctrl.sys                 Wed Jul 10 23:23:44 2013 (51DE2540)
L1C63x64.sys               Tue Jul 16 02:56:31 2013 (51E4EE9F)
SYMEVENT64x86.SYS          Fri Jul 26 22:26:58 2013 (51F32FF2)
SRTSPX64.SYS               Fri Jul 26 22:45:06 2013 (51F33432)
Ironx64.SYS                Mon Jul 29 20:59:35 2013 (51F70FF7)
SYMDS64.SYS                Tue Jul 30 19:29:08 2013 (51F84C44)
ETD.sys                    Thu Aug  1 03:39:54 2013 (51FA10CA)
bcbtums.sys                Wed Aug  7 11:11:22 2013 (5202639A)
intelppm.sys               Thu Aug 22 04:46:35 2013 (5215CFEB)
btwampfl.sys               Fri Aug 30 14:32:26 2013 (5220E53A)
TeeDriverx64.sys           Thu Sep  5 14:02:18 2013 (5228C72A)
iaStorA.sys                Wed Sep 18 11:33:51 2013 (5239C7DF)
dump_iaStorA.sys           Wed Sep 18 11:33:51 2013 (5239C7DF)
ccSetx64.sys               Mon Sep 23 23:58:04 2013 (52410DCC)
iwdbus.sys                 Thu Sep 26 17:38:04 2013 (5244A93C)
btwavdt.sys                Mon Sep 30 21:23:03 2013 (524A23F7)
btwaudio.sys               Mon Sep 30 21:25:30 2013 (524A248A)
btwrchid.sys               Mon Sep 30 21:25:58 2013 (524A24A6)
AsHIDSwitch64.sys          Mon Oct  7 21:45:17 2013 (525363AD)
igdkmd64.sys               Wed Dec 18 15:49:12 2013 (52B20A48)
bcmwl63a.sys               Wed Feb  5 05:25:42 2014 (52F211A6)
SRTSP64.SYS                Mon Feb 10 18:04:55 2014 (52F95B17)
SYMNETS.SYS                Thu Feb 13 06:25:14 2014 (52FCAB9A)
SYMEFA64.SYS               Thu Feb 27 18:32:07 2014 (530FCAF7)
IDSvia64.sys               Tue Mar  4 23:30:47 2014 (5316A877)
EraserUtilRebootDrv.sys    Thu Mar 20 12:30:59 2014 (532B17C3)
eeCtrl64.sys               Thu Mar 20 12:30:59 2014 (532B17C3)
nvvad64v.sys               Fri Mar 28 09:32:06 2014 (533579D6)
RTKVHD64.sys               Tue Apr 22 07:45:50 2014 (5356566E)
BHDrvx64.sys               Tue May  6 03:04:20 2014 (53688974)
SamsungRapidDiskFltr.sys   Mon May 19 10:24:16 2014 (537A1410)
SamsungRapidFSFltr.sys     Mon May 19 10:24:18 2014 (537A1412)
nvlddmkm.sys               Wed Jul  2 13:42:02 2014 (53B4446A)
NvStreamKms.sys            Fri Jul 25 07:35:56 2014 (53D2411C)
EX64.SYS                   Mon Aug 11 06:19:41 2014 (53E898BD)
ENG64.SYS                  Mon Aug 11 06:25:04 2014 (53E89A00)
[/font]
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=plctrl.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidDiskFltr.sys
http://www.carrona.org/drivers/driver.php?id=SamsungRapidFSFltr.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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