Not getting speeds I am paying for... Even during NON-peak

SuperGamerDude

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Apr 10, 2014
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21
Hey everyone,

I have been having trouble with my network. I recently, (2 days ago), upgraded my cable high speed internet service from 2mbps down and .2 mbps up to 15 mbps down and 2 mbps up. However, even during non peak hours, pretty much all the time, the best download speed I can get is 4-5mbps. My upload speed stays where it should, at 2mbps. It is really only my download speed I am concerned about, because this happens every day all day. When I first upgraded the service, I got 12-13 mbps download speed, so something must have happened between then and now where I cant receive that anymore. My modem is a doscis 2, not 3, so I am not sure if that has anything to do with it. It is an Arris TM602G/15 model.But as I said, I have received close to the full download speeds before, but not anymore.

Any help? Thanks! :D
 

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jds63

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Try contacted the service provider again ? They should have technicians to be able to check it for you. Could also be a line problem, did you add anymore lines to your cable lines inside ?

How are you testing it, where ? Did you change any other settings on PC. Windows does all optimizations for you.

Try resetting the modem, unplug it for 15 seconds, then plug back in. Or unplug and reboot PC. Usually a way to reset the modem back to factory state, need to check your service providers website for your model modem to be able to access it's settings. Usually you type in an address in your browser to access it.
 

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    Windows 10 Pro 64bit
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    jds
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SuperGamerDude

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Apr 10, 2014
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21
Try contacted the service provider again ? They should have technicians to be able to check it for you. Could also be a line problem, did you add anymore lines to your cable lines inside ?

How are you testing it, where ? Did you change any other settings on PC. Windows does all optimizations for you.

Try resetting the modem, unplug it for 15 seconds, then plug back in. Or unplug and reboot PC. Usually a way to reset the modem back to factory state, need to check your service providers website for your model modem to be able to access it's settings. Usually you type in an address in your browser to access it.

Hey jds63, thanks for the reply! I did not add any more lines to my cable, and I am testing it at speedtest.net and the speed test provided by my service provider. I did not change any other settings on the PC, as all of the PC's on my home network experience these slower speeds. I was able to get to the Arris settings page, but cant login, as I forgot the password and dont have the manual. Also tried rebooting pc.
 

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    AMD A6-4400M, 2 cores, 2.7 to 3.2 GHZ speed
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    8 GB DDR3 Memory
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    AMD Radeon HD 7520G
    Screen Resolution
    1366x768

popeye

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I think your problem is with the services provider. Don't think there is much we can help with unless you changed something on your system you haven't mentioned.
 

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SuperGamerDude

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I think your problem is with the services provider. Don't think there is much we can help with unless you changed something on your system you haven't mentioned.

Thanks fr the rep popeye! I only started experiencing these speeds by later friday, (which is the day I upgraded my package), because at first on friday I was indeed getting the advertised speeds, or close enough to it. But by friday night, my download speeds decreased to 4mbps, so maybe it's just the weekend internet cluster? If it doesnt go up tomorrow (monday), then I am not sure what else to do as I cant contact my service provider (I'm 14), and my parents probably wont.
 

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  • OS
    Windows 8.1 (64-Bit) and Windows 7 (64-Bit) (Dual Boot)
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    Laptop
    CPU
    AMD A6-4400M, 2 cores, 2.7 to 3.2 GHZ speed
    Memory
    8 GB DDR3 Memory
    Graphics Card(s)
    AMD Radeon HD 7520G
    Screen Resolution
    1366x768

SuperGamerDude

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I think your problem is with the services provider. Don't think there is much we can help with unless you changed something on your system you haven't mentioned.

Ok, now this is weird but I am not going to question it haha. I am now getting almost the exact speeds I am paying for during PEAK hours on Sunday. How weird is that. I guess because most people go back to work tomorrow and are not using the bandwidth in the area.
 

My Computer

System One

  • OS
    Windows 8.1 (64-Bit) and Windows 7 (64-Bit) (Dual Boot)
    Computer type
    Laptop
    CPU
    AMD A6-4400M, 2 cores, 2.7 to 3.2 GHZ speed
    Memory
    8 GB DDR3 Memory
    Graphics Card(s)
    AMD Radeon HD 7520G
    Screen Resolution
    1366x768

jds63

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Your welcome.
Same i was saying originally, probably an issue with the service provider, but can try a factory reset or just unplug for 15 seconds.

Someone has the user name and password at home there, if you are all experiencing it, just have someone call them they will help you resolve it. Not going to tell you to do it, cause your a minor, but as long as you have the account number.
 

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    Windows 10 Pro 64bit
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    jds
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    CyberPowerPC Gamer Xtreme 1502 (GX1502)
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    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
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    Gigabyte GA-X99-UD3
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    G.Skill 16GB Quad Channel DDR4-2400MHZ
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    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
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    Creative Sound Blaster ZxR 5.1
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    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
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    1920x1200 16:10
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    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
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    84mbps /94mbps
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    Norton Security 2015
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jds63

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I think your problem is with the services provider. Don't think there is much we can help with unless you changed something on your system you haven't mentioned.

Ok, now this is weird but I am not going to question it haha. I am now getting almost the exact speeds I am paying for during PEAK hours on Sunday. How weird is that. I guess because most people go back to work tomorrow and are not using the bandwidth in the area.


To me that does not sound like a resolve, but if you like it to. Cable companies use different system through there wiring then others, like phone companies. Something with nodes covering certain amount of people in an area. Not sure still like this, but could cause bandwidth loss.

Probably why i love Fiber right to the home with Phone company.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Name
    jds
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
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    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system
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CountMike

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Typical "Oversold Bandwidth", either in the network or their server, just can't cope with demand. To drop a bit (10 -20%) could be understandable but to drop more is inexcusable.
 

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    Windows 8.1 Pro
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    40/2 Mbps
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jds63

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Typical "Oversold Bandwidth", either in the network or their server, just can't cope with demand. To drop a bit (10 -20%) could be understandable but to drop more is inexcusable.


True, never an issue with me anymore since Fiber Optics right to the house, Nice Speeds 84Mbps/40Mbps. Some reasons for free they up'd there upload to 84Mbps/84Mbps.:D
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Name
    jds
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
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    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
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    AZZA Cosmas Black Gaming Case
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    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
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    Logitech K800 Illumiated Wireless Keyboard
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    Internet Speed
    84mbps /94mbps
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    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
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    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
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CountMike

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There's another thing to consider when on internet and that is Internet Providers connection to the rest of internet. IP can give you fast connection to his server, you could be downloading even from fast server but downloading from that site could be much slower. "Tracert" to a particular site is sure way to find where it could be "stumbling".
The route to some site can can be thru multiple IPs just to go thru provider's router and server, then there could be another, main provider yours is actually renting bandwidth from and only than you are actually on internet proper. Then your data has to go thru multiple nodes to get to a place you have to download something. Even than it's not finished yet. Data has to be retrieved from it's server and pass multiple places justu to start traveling to you. At that time it's divided in multiple packets that travel various routes just to be put together again on your disk. Each packet has it's own "checksum" and if it's not right (not same as original one) it has to be sent again until right. All of that and more affects your actual "internet speed experience".
So you can have (in theory) super fast connection to your provider but still wait for hours to do, let's say, windows update.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
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    Mike
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    Home made
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    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
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    Samsung 960 evo 250GB
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    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Occupation
    Retired
    Case
    Raidmax
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    CCM Nepton 140xl
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    40/2 Mbps
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elbmek

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Had the same a while back ,the result after I contacted the provider, was that a 'tweak' at their end wasn't tweaked. It was fixed. At present I am on 120mb download and 11-12 upload. It was on 150mb but apprently I was in the midst of an area test program and it went back to 120MB, but even on that I am still getting 114 - 125 download.

Now in the summer holidays, with millions of little darlings online playing games, it has suffered a bit, went down to 76 at one stage. But I should be back up to 150MB from November.
 

My Computer

System One

  • OS
    Win 10
    Name
    mike kemble
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
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    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
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    iiyama 24 inch flat screen
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    1920 x 1080
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    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

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    In Win Turbo
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    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
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    microsoft mutlimedia keyboard
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    152mb
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    FF, IE11
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    AVG Internet Security 2015
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    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

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CountMike

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Had the same a while back ,the result after I contacted the provider, was that a 'tweak' at their end wasn't tweaked. It was fixed. At present I am on 120mb download and 11-12 upload. It was on 150mb but apprently I was in the midst of an area test program and it went back to 120MB, but even on that I am still getting 114 - 125 download.

Now in the summer holidays, with millions of little darlings online playing games, it has suffered a bit, went down to 76 at one stage. But I should be back up to 150MB from November.
Set your speedtest.net to different servers all around the world and see what speeds you are getting from them.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Name
    Mike
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Occupation
    Retired
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
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    Serbia
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    ca ontario

elbmek

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Thats the one I use.

result 1: ping 1ms - download 89 - upload 11.73 (slow on the down)
result 2: ping 7ms - download 127.78 - upload 11.70
result 3: ping 37ms- download 124 - upload 11.7
result 4: png 45ms - download 123. 4 upload 11.69

in between I clicked on 'new server'


хвала на помоћи !!!
 

My Computer

System One

  • OS
    Win 10
    Name
    mike kemble
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Occupation
    Retired
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT
    Country Flag
    England

CountMike

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Thats the one I use.

result 1: ping 1ms - download 89 - upload 11.73 (slow on the down)
result 2: ping 7ms - download 127.78 - upload 11.70
result 3: ping 37ms- download 124 - upload 11.7
result 4: png 45ms - download 123. 4 upload 11.69

in between I clicked on 'new server'


хвала на помоћи !!!
You can move map on the speedtest.net, something like on Google Earth and pick any spot marked on it to reach any spot on earth. Bet you'll get some wildly different results.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Name
    Mike
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Occupation
    Retired
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
    Country Flag
    Serbia
    State/Region Flag
    ca ontario

elbmek

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Nov 21, 2012
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these averaged out fairly nicely for a 120mb BB. When kids are back at school, will try again.
 

My Computer

System One

  • OS
    Win 10
    Name
    mike kemble
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

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    10/100/1000 GIGABIT LAN PORT
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CountMike

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these averaged out fairly nicely for a 120mb BB. When kids are back at school, will try again.
Good provider you got there.
 

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elbmek

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Virgin Media
 

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jimbo45

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Hi there

By the time they've finished blocking about 95% of the sites on the Internet they probably will get a decent speed. Any type of Football streaming or TV services seems to be blocked on Virgin Media --they are even more restrictive than B.T (Bovine Telecomms).

However that's probably a topic for another post -- going through decent proxies doesn't drop the speed by much on B.T in Manchester which is where I usually stay in the UK. (So I can still get my "Live footie" streams etc). SKY Broadband seems to work reasonably well in the UK with some good cheap offers. Talk Talk is another one like Virgin Media that seems to block every "interesting" site around -- and I'm not referring to "Porno" or "adult" sites. No probs with blocking kid abuse type of sites either but the whole "Internet Blocking" system has gone totally mad in the UK - which makes it useless as people get round it. If they were sensible then the restrictions would work as people wouldn't bother just to access one or two sites.

Cheers
jimbo
 

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elbmek

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Like it or not, streaming footy is illegal and against copyright. Shut downs on streamer sites happened almost daily. Until the UK remove the pathetic licence fee for funding the BBC who are the main source of anti copyright, then blocking will continue. Its long over due for the BBC to go commerical, or die. Its past its sell by date and run by gay far leftie pinko fags.
 

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