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'No speakers or headphones plugged in - win8


ranismk

New Member
Posts
9
#1
Hi friends,

I am using Windows 8.

I am facing an issue with my sound all on a sudden. The volume icon on the task bar has a red cross on it. When I hover on that it says 'No speakers or headphones plugged in' (attachment-1).

When I click on the icon I get a screen like attachment-2 which says 'The peripheral does not appear to be plugged in'.

I checked in the Device Manager to see only 'Bluetooth Headset' listed under 'Sound,video and game controllers'. Also I tried to re-install audio drivers (Real Tech High Definition Audio Driver) which is provided with the laptop to no avail. I don't know whether this is just a driver/windows problem or a hardware problem.

Please throw some hints on this.

Thanks
Ranis MK
 

Attachments

My Computer

System One

  • OS
    Windows 8

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#2
Where do you have the headphones plugged in, if it is a USB port try another.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

ranismk

New Member
Posts
9
#3
Hi Nucci, Thanks for replying.

I don't have any headphones plugged in. I am trying to rectify sound of my laptop built in speakers.
 

My Computer

System One

  • OS
    Windows 8

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#4
Anything in Device Manager with a yellow exclamation mark?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#5
What does Speccy show for speakers or audio devices?
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

ranismk

New Member
Posts
9
#6
Hi Nuccy,

I don't see anything with warning in my device manager. My device manager > Sound, Video and Game Controllers shows only one device 'Bluetooth Handsfree Audio' (as shown in the attachment). I am not sure whether my sound card should be listed here in normal case!
 

My Computer

System One

  • OS
    Windows 8

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#7
Hi Nuccy,

I don't see anything with warning in my device manager. My device manager > Sound, Video and Game Controllers shows only one device 'Bluetooth Handsfree Audio' (as shown in the attachment). I am not sure whether my sound card should be listed here in normal case!
On my Laptop Speccy and Device Manager both show "Realtek High Definition Audio." Yours should show something.

Edit: Have you tried holding down the power button to power all the way down? On next power up it should do a Plug and Play device search.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#8
Your Reatek High Definition Audio should be listed there also. In Device Manager, right your computer and scan for hardware changes. Was it OK before or when or what were you doing when you had the problem? Open up the computer and verify that the audio card is seated properly. Did you download and run Speccy as MilesAhead suggested.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

popeye

New Member
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Guru
United States

Posts
3,090
#9
Does the Realtek driver show up in Programs and Features?

How about hidden devices in Device Manager?

Did you reboot?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

orlandotek

New Member
Member
Posts
255
#10
In your desktop, there should be a speaker icon down by the clock. Right click or tap-n-hold and a menu should pop up.

Choose "Playback devices". What's listed? Can you post an image?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model Number
    Nokia Lumia 2520
    CPU
    Qualcomm® Snapdragon™ 800
    Memory
    2GB
    Monitor(s) Displays
    10.1"
    Screen Resolution
    1920 x 1080
    Hard Drives
    32GB SSD
    Case
    Asus Case
    Keyboard
    Microsoft Wedge Keyboard
    Mouse
    Bornd Bluetooth Mouse
    Browser
    IE 11

ranismk

New Member
Posts
9
#12
Hi Nuccy,

I don't see anything with warning in my device manager. My device manager > Sound, Video and Game Controllers shows only one device 'Bluetooth Handsfree Audio' (as shown in the attachment). I am not sure whether my sound card should be listed here in normal case!
On my Laptop Speccy and Device Manager both show "Realtek High Definition Audio." Yours should show something.

Edit: Have you tried holding down the power button to power all the way down? On next power up it should do a Plug and Play device search.

I tried holding down the power button as you said, but again no result!! :(
 

My Computer

System One

  • OS
    Windows 8

ranismk

New Member
Posts
9
#13
Your Reatek High Definition Audio should be listed there also. In Device Manager, right your computer and scan for hardware changes. Was it OK before or when or what were you doing when you had the problem? Open up the computer and verify that the audio card is seated properly. Did you download and run Speccy as MilesAhead suggested.
Hi Nuccy,

I scanned using Speccy but it also doesn't show anything like 'Realtek Audio'.
 

Attachments

My Computer

System One

  • OS
    Windows 8

ranismk

New Member
Posts
9
#14
Does the Realtek driver show up in Programs and Features?

How about hidden devices in Device Manager?

Did you reboot?
Hey Popey,

That was a great clue. WHen I selected 'Show Hidden Devices' I could see 'Realtek Audio' in the list. But I tried to uninstall the driver for the same, but I installed the device itself by mistake :( . Is there a way to get it back?

I have attached the screenshot of the same. I could also see 'High Definition Audio Controller' under System Devices which has a warning symbol on it.
 

Attachments

My Computer

System One

  • OS
    Windows 8

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#16
Does the Realtek driver show up in Programs and Features?

How about hidden devices in Device Manager?

Did you reboot?
Hey Popey,

That was a great clue. WHen I selected 'Show Hidden Devices' I could see 'Realtek Audio' in the list. But I tried to uninstall the driver for the same, but I installed the device itself by mistake :( . Is there a way to get it back?

I have attached the screenshot of the same. I could also see 'High Definition Audio Controller' under System Devices which has a warning symbol on it.
Any clue on this ?? :(
Not sure what you are saying exactly. So did you try removing/uninstalling it then reboot?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

ranismk

New Member
Posts
9
#17
Hi Popeye,

Yes I tried to reboot.

After I selected 'Show Hidden Devices' as per your suggestion,I was able to find 'Realtek Audio' in the list. But then I thought I will re-install the driver. But I uninstalled the device itself by mistake.Now its not being listed in Device Manager.

Thanks
 

My Computer

System One

  • OS
    Windows 8

Krisjes

New Member
Posts
3
#18
Hi,
I seem to have a similar issue. The errormessage saying: no speakers/headphones plugged in. I am using windows 8.1, it is a Lenovo PC, have not done any changes, the speakers did work until some point until the sound started crackling and eventually the error message appeared and then no sound at all. I did test the seakers with another device. After running speccy, the audio block gives me the result: Audio
Sound Card
Realtek High Definition Audio
Recording Device
Line In (Realtek High Definition Audio)
Speaker Configuration
Speaker type Stereo
In programs and features I can see the realtek high deifinition audio driver.
Not sure what to do next?
 

My Computer

System One

  • OS
    8
    Computer type
    PC/Desktop

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#19
Did you try re-installing the drivers?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.