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No desktop after refresh on windows 8.1


nic42

New Member
Seattle, WA

Posts
5
#1
Hello,
My desktop is completely blank after doing a refresh on windows 8.1 keeping my files and settings. :mad:

I have rebuilt the icon cache and run sfc /scannow

There is no restore point because the system is refreshed. Ideas?
 

My Computer

System One

  • OS
    Windows 8.1 Professional
    Computer type
    PC/Desktop
    System Manufacturer/Model
    MSI 7816
    CPU
    Intel Core i5 4430 3.0GHz, OC 3.2GHz
    Motherboard
    MSI H87-G43
    Memory
    16GB
    Graphics Card(s)
    nVidia GeForce 640GT, Integrated Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    2x Gateway KX2153
    Screen Resolution
    1080p both monitors
    Hard Drives
    WD 1.5 TB, Seagate 1TB, Mushtek 180GB SSD, External USB Seagate 200GB
    Keyboard
    SIIG
    Mouse
    Logitech Wireless (old)
    Internet Speed
    60MBps
    Browser
    Chrome
    Antivirus
    Avast Premium
    Other Info
    Asus/Qualcomm Bluetooth
    Lifecam VX5000
    MODISC Blu-Ray R/W 128GB WH16NS40

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#2
Are your files still there? Hopefully yes. You will have to rebuild the desktop. If most of your desktop was shortcuts to installed programs you may need to either re-install them or create a new shortcut.
You are signed in under the same account right?
Sorry, don't believe there is a magic way to get it all back.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

nic42

New Member
Seattle, WA

Posts
5
#3
All of the files are there and there are no shortcuts that were there before or are missing. (None at all). There is also no recycle bin on the desktop. The desktop is completely blank. I also booted to a command prompt and renamed C:\users\myaccount\desktop to foobar rebooted and a new desktop folder was built complete with default icons which also do not display.
 

My Computer

System One

  • OS
    Windows 8.1 Professional
    Computer type
    PC/Desktop
    System Manufacturer/Model
    MSI 7816
    CPU
    Intel Core i5 4430 3.0GHz, OC 3.2GHz
    Motherboard
    MSI H87-G43
    Memory
    16GB
    Graphics Card(s)
    nVidia GeForce 640GT, Integrated Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    2x Gateway KX2153
    Screen Resolution
    1080p both monitors
    Hard Drives
    WD 1.5 TB, Seagate 1TB, Mushtek 180GB SSD, External USB Seagate 200GB
    Keyboard
    SIIG
    Mouse
    Logitech Wireless (old)
    Internet Speed
    60MBps
    Browser
    Chrome
    Antivirus
    Avast Premium
    Other Info
    Asus/Qualcomm Bluetooth
    Lifecam VX5000
    MODISC Blu-Ray R/W 128GB WH16NS40

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#4
So if you right click on the desktop and select view then select show desktop icons.....nothing?

Also note the warning on Microsoft site:

[h=3]Warning[/h]
  • Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list of removed apps on your desktop after refreshing your PC.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

nic42

New Member
Seattle, WA

Posts
5
#5
lol that was too easy ... didn't know that was there ... or why MS would have reset that on a refresh. GAH!

Thanks for your help!!!
 

My Computer

System One

  • OS
    Windows 8.1 Professional
    Computer type
    PC/Desktop
    System Manufacturer/Model
    MSI 7816
    CPU
    Intel Core i5 4430 3.0GHz, OC 3.2GHz
    Motherboard
    MSI H87-G43
    Memory
    16GB
    Graphics Card(s)
    nVidia GeForce 640GT, Integrated Intel
    Sound Card
    Realtek
    Monitor(s) Displays
    2x Gateway KX2153
    Screen Resolution
    1080p both monitors
    Hard Drives
    WD 1.5 TB, Seagate 1TB, Mushtek 180GB SSD, External USB Seagate 200GB
    Keyboard
    SIIG
    Mouse
    Logitech Wireless (old)
    Internet Speed
    60MBps
    Browser
    Chrome
    Antivirus
    Avast Premium
    Other Info
    Asus/Qualcomm Bluetooth
    Lifecam VX5000
    MODISC Blu-Ray R/W 128GB WH16NS40

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#6
lol that was too easy ... didn't know that was there ... or why MS would have reset that on a refresh. GAH!

Thanks for your help!!!
Lol! Glad it was that easy. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

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