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Solved No boot device found


Delease

New Member
Posts
12
#1
Working on a HP Envy M6 laptop. Getting the "no boot device found" error when booting. Only thing I can access is bios. Its a windows 8 preinstalled machine so I do not know the product key nor have an install or recovery disk.

I am able to access the drive when hooking up it externally to my win 7 machine ( had to save some files on the drive ).

Was only able to find a 8.1 install disc so I made a bootable USB to try and do a refresh. Still got device not found. Had to turn on legacy support in the bios. Detects the USB except repair isn't helpful. Tried the refresh and ...yep, hard drive is locked ( imagine because I am in legacy mode ).

So what do?
Legacy - hard drive gets locked
Non legacy - hard drive / usb not detected

Really stumped on what to do. Don't think I can downgrade to 7 either.
 

My Computer

System One

  • OS
    7

broe23

Retired from the grind
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Pro User
Central IL

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3,468
#2
Means that the hard drive is either not working (ie no power, not installed, or just a dead drive). The other would be a blown IDE/SATA controller on the motherboard.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#3
I am able to access the drive when hooking up it externally to my win 7 machine ( had to save some files on the drive ).
Welcome to Windows EightForums, Delease.

I can see you know it isn’t the HD for you tested that by hooking up externally. Did you check the power pins on the lappy to see if it’s getting power? If it is then odds would have it it’s the controller or a component of the controller. Do you see anything that looks as if it fried on the MoBo?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

Delease

New Member
Posts
12
#4
Nothing fried looking/smelling.
Made a win 8 disc itself instead of USB and was able to get into recovery so far. Doing a chkdsk on the system now. Should take a while ( 3 hrs left )

Will update
 

My Computer

System One

  • OS
    7

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#5
OK. Cool. Thanks for posting that. :thumb:
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

Delease

New Member
Posts
12
#6
Chkdsk finished.
Rebooted.
Got "Selected boot image did not authenticate".

Running sys diag tests then going to try and refresh from the disc
Edit: Tried to refresh and got drive is locked. System restore can't find a restore point. Repair is unable to repair the machine.

This is an absolute mess and apparently I am not alone judging by google searches
 

My Computer

System One

  • OS
    7

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#7
A black screen with that message?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#9
Are you still running the diag test? Secure boot may be messed up.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

Delease

New Member
Posts
12
#11
Not bootable device. Please restart system.


Is there anyway to find out the windows key for this through the file system ( as in hooking it up to my machine as an external drive and browsing through the files/folders )
 

My Computer

System One

  • OS
    7

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#12
Is this a UEFI BIOS system? Do you still need some files off the HD?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

Delease

New Member
Posts
12
#14
I been at this for 8 hours now. My eyes and brain need a break. I will be checking back tomorrow in the morning. So anything you can think of, please post.

The owner sad he called HP but they wanted $100 just to start.
 

My Computer

System One

  • OS
    7

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#15
Did you try F11 to recover? Before you do that > Do you need to get important files off the HD?

Here's something I found for you idea to slave. KeyFinder | Magical Jelly Bean

I need to shower, so I won't be back for awhile. Good luck. :)
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

Delease

New Member
Posts
12
#16
Nothing to recover.
Took me back to couldn't auth screen again.
Jelly bean didn't find a key when i had it hooked up to my PC. Only found the key for my win 7.
 

My Computer

System One

  • OS
    7

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#17
That is because there is no key. The key is kept on the bios in the firmware. If it keeps stating no Boot device found. I would suggest swapping out the drive for a different one. Put the drive in a USB caddy and see if you can see anything on it, by plugging the caddy into another computer.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

Delease

New Member
Posts
12
#18
That is because there is no key. The key is kept on the bios in the firmware. If it keeps stating no Boot device found. I would suggest swapping out the drive for a different one. Put the drive in a USB caddy and see if you can see anything on it, by plugging the caddy into another computer.
Already done that. Drive read fine, was able to pull off personal files that were needed.
 

My Computer

System One

  • OS
    7

Delease

New Member
Posts
12
#19
Oh wow. Just tried this

Let’s try these steps and check if it helps.
1. Boot up from your Windows 8 disc.
2. Don't click 'Install Now', click Repair Your Computer.
3. Click Advanced Options.
4. Click Other Options.
5. Click Diagnose my PC.
6. Wait for your computer to reboot.
Your computer has now an unlocked hard drive.

Was posted by a microsoft tech. The repair seemed to start to work but now the screen is just blinking black...

edit: Yep, can't do anything. Just blinks black constantly.
 

My Computer

System One

  • OS
    7

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#20
It may take a while to recover. Just let it do its thing. See what it shows in the morning.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.