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No audio except front speakers (Dell, Realtek Audio)


dagi

New Member
Britain

Posts
3
#1
Hi all,

I'd be grateful for any advice to my problem....

Last month I bought a new PC, a Dell XPS 8500 with an Intel Core i7-3770 processor. The PC has onboard audio (Realtek High Definition Audio).

I didn't buy new speakers as I have a perfectly usable set of Creative 6.1 speakers.

My problem is that although my computer plays Windows event sounds through all the speakers, applications such as iTunes only emit sound through the front pair.

I have googled the problem and as a result have configured the Realtek to use 7.1 audio but without the side pair.

Also, I have disabled the Realtek driver and have reloaded by asking Windows to select the best available.

But still the problem persists.

Any ideas?

Thanks in advance,

dagi
 

My Computer

System One

  • OS
    Windows 8 Pro

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#2
First, for proper operation you must use the Dell supplied sound driver. Non-Dell will either not work or install or will not work properly, and that includes the basic function Windows installed HD Audio Codec.

6.1 is an oddball speaker configuration for current technology systems, its either 2.1, 5.1 or 7.1.

I used to do a lot of support on the Dell users forum (community) and recall that certain applications will only play audio through "stereo" speakers only. My experience on the Dell forum (I had over 37,000 posts and am still registered) also is the reason I note the Dell supplied sound driver.

You could also post on the Dell community Desktop hardware section and one of the user experts there may have more suggestions.

Desktop - Dell Community
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.