NMI_HARDWARE_FAILURE and graphics problems

[Jnkn]

Hi,

I'm running an old Inspiron 6400 with Windows 8.1. It was running fine. A few weeks ago it came up with a BSOD error "NMI_HARDWARE_FAILURE".


Since then the screen has been partly repeating at the bottom (photo attached, a screen grab would not show the problem) - the full screen is shown on the top approx 5/6th of the screen, then on the bottom 1/6th it repeats a slither of the top of the screen. It does this right from the BIOS boot screen and in the BIOS setup.
View attachment 53009


Starting normally, I get the same BSOD each time as Windows is booting. In safe mode windows will boot fine, but still with the screen repeating at the bottom.


I've tried a system restore, but that didn't change anything.


I'm guessing its a graphics hardware failure and not a driver problem, as it does it right from the BIOS screen.


Any advice?


Thanks.

 

[blueelvis]

Hi Jnkn & Welcome to the forums ^_^,

On making the WinDBG analyse the first dump file, I was told the below -

NMI_HARDWARE_FAILURE (80)
This is typically due to a hardware malfunction.  [U][B]The hardware supplier should
be called.[/B][/U]
Arguments:
Arg1: 004f4454
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000

Let's check the stack -

0: kd> k
ChildEBP RetAddr  
8223eee8 82031465 nt!KeBugCheckEx
8223ef18 821c5bc1 hal!HalBugCheckSystem+0x6d
8223ef44 82031f60 nt!WheaReportHwError+0x1e6
8223ef58 821735c4 hal!HalHandleNMI+0xea
8223ef58 8201a6bf nt!KiTrap02+0x15c
8223f01c 82174539 hal!READ_PORT_UCHAR+0x7
8223f01c 00000000 nt!KiTrap07+0xe5

Filled with HAL and WHEA and add to the fact that you are having problems with the screen since BIOS screen. I would say this is Hardware Problem. I would suggest you to send this back to Dell for repairs as keeping on diagnosing this further would only cause delay.


Let me know how it goes ^_^.