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Newly bought computer whea_uncorrectable_error


peccaraze

New Member
Posts
7
#1
I just got my Alienware M17xR4 Windows 8-64bit and it crashed around 7-8 times the first night. Then I decided to reset and install my window 8 again. After I install drivers the problem came back.

BSOD:whea_uncorrectable_error
 

My Computer

System One

  • OS
    windows 8
Posts
474
#3
A new system should never have a problem like that. Don't do anything that will void your store warranty. Bring it back to the store and get a replacement.
 

My Computer

System One

  • OS
    Win 8 (64) : Win 7 (64) : Vista (64) : Android JB 4.2 : iOS 6
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer AX Series & HP i-5 2400s
    Screen Resolution
    Main PC - 2x Sony PS3 3D LED Displays + 1x 22" Philips; HTPC - 47" HDTV w/ 17" LCD secondary display
    Hard Drives
    Internal- 1TB on each system; 1x120GB SSD on main PC
    External (network attached)- 1x2TB Seagate backup; 1x1TB ext. storage; 1x500GB,
    Other Info
    http://tinyurl.com/br4uxrk

    http://tinyurl.com/cwj93pj

peccaraze

New Member
Posts
7
#4
I try to avoid that because I would have to ship back my laptop to Dell in Malaysia , my country doesn't support AW warranty.

Anyway , I try to blue screen viewer and it says hal.dll cause the problems. Any ideas?

Edit:Using windbg , it says probably caused by GenuineIntel
 
Last edited:

My Computer

System One

  • OS
    windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#5
Since you've reinstalled Windows on a brand new computer - it's most likely that the STOP 0x124 WHEA_UNCORRECTABLE_ERROR is a hardware problem. The hal.dll is further indication that it might be hardware.

Here's my analysis of the files that you uploaded:

Only 39 Windows Updates installed. Most systems have 66 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

We have seen low-level BSOD issues with Daemon Tools - please follow these instructions:
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Razer GameBooster has been known to cause BSOD's. Please uninstall it to test. As the WinRing libraries for it date from 2008, it's compatibility with Win8 is suspect.

One of the BSOD's also shows issue with the network stuff - so it may be a bad network card (either wired or wireless). Test them by disabling each one (individually) in the BIOS and seeing if the BSOD's stop.

Also, update your wireless drivers to the latest, Win8 compatible version. Yours ( NETwNe64.sys ) dates from 2011, so it may not be compatible with Win8.


Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Sun Apr 28 01:53:42.822 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-25609-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 0:04:29.478[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800b7e6028, be000000, 800400}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b7e6028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2794[/B]
  BIOS Version                  A11
  BIOS Release Date             01/31/2013
  Manufacturer                  Alienware
  Product Name                  M17xR4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Apr 28 01:48:20.059 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-31296-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 3:10:29.715[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800b736028, be000000, 800400}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b736028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2794[/B]
  BIOS Version                  A11
  BIOS Release Date             01/31/2013
  Manufacturer                  Alienware
  Product Name                  M17xR4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr 27 22:19:56.030 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-24656-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 0:17:17.685[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800b772028, be000000, 800400}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b772028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2794[/B]
  BIOS Version                  A11
  BIOS Release Date             01/31/2013
  Manufacturer                  Alienware
  Product Name                  M17xR4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr 27 22:02:05.501 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-25718-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 1:21:03.156[/B]
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by :[B]tcpip.sys ( tcpip+7a65f )[/B]
BugCheck [B]133, {0, 281, 280, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
Arg2: 0000000000000281, The DPC time count (in ticks).
Arg3: 0000000000000280, The DPC time allotment (in ticks).
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x133_DPC_tcpip+7a65f[/B]
CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2794[/B]
  BIOS Version                  A11
  BIOS Release Date             01/31/2013
  Manufacturer                  Alienware
  Product Name                  M17xR4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr 27 20:40:09.696 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\042813-58203-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16551.amd64fre.win8_gdr.130306-1502
System Uptime:[B]0 days 0:17:00.352[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, fffffa800b71b028, be000000, 800400}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800b71b028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i7-3840QM CPU @ 2.80GHz"
MaxSpeed:     2800
CurrentSpeed: [B]2794[/B]
  BIOS Version                  A11
  BIOS Release Date             01/31/2013
  Manufacturer                  Alienware
  Product Name                  M17xR4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Sun Apr 28 01:53:42.822 2013 (UTC - 4:00)**************************
NETwNe64.sys                Tue Dec  6 12:48:39 2011 (4EDE5577)
dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)
L1C63x64.sys                Thu Jun 14 01:57:40 2012 (4FD97D54)
stdcfltn.sys                Fri Jul 13 19:30:14 2012 (5000AF86)
ST_Accel.sys                Fri Jul 13 19:30:18 2012 (5000AF8A)
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
DellRbtn.sys                Fri Aug  3 17:32:54 2012 (501C4386)
igdkmd64.sys                Sun Sep  2 23:33:39 2012 (50442513)
cthda.sys                   Thu Sep  6 21:26:50 2012 (50494D5A)
trufos.sys                  Fri Sep  7 10:08:07 2012 (5049FFC7)
iaStorA.sys                 Tue Sep 18 18:46:10 2012 (5058F9B2)
dump_iaStorA.sys            Tue Sep 18 18:46:10 2012 (5058F9B2)
bdvedisk.sys                Thu Sep 27 09:37:29 2012 (50645699)
gzflt.sys                   Thu Oct  4 07:30:19 2012 (506D734B)
bdfwfpf.sys                 Wed Oct 17 08:12:10 2012 (507EA09A)
avchv.sys                   Wed Oct 31 13:05:22 2012 (50915A52)
RtsPStor.sys                Tue Nov 20 04:30:19 2012 (50AB4DAB)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
rzudd.sys                   Mon Mar  4 01:48:31 2013 (513443BF)
nvlddmkm.sys                Thu Mar 14 21:37:00 2013 (51427B3C)
nvpciflt.sys                Thu Mar 14 21:37:25 2013 (51427B55)
nvkflt.sys                  Thu Mar 14 21:37:36 2013 (51427B60)
bdfndisf6.sys               Tue Apr  9 09:45:26 2013 (51641B76)
avc3.sys                    Thu Apr 11 04:31:58 2013 (516674FE)
avckf.sys                   Thu Apr 11 04:35:04 2013 (516675B8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Apr 28 01:48:20.059 2013 (UTC - 4:00)**************************
WinRing0x64.sys             Sat Jul 26 09:29:37 2008 (488B26C1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Apr 27 20:40:09.696 2013 (UTC - 4:00)**************************
intelide.sys                Wed Jul 25 22:29:52 2012 (5010ABA0)
[/font]
NETwNe64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=stdcfltn.sys
http://www.carrona.org/drivers/driver.php?id=ST_Accel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
DellRbtn.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
cthda.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=trufos.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=bdvedisk.sys
http://www.carrona.org/drivers/driver.php?id=gzflt.sys
http://www.carrona.org/drivers/driver.php?id=bdfwfpf.sys
http://www.carrona.org/drivers/driver.php?id=avchv.sys
http://www.carrona.org/drivers/driver.php?id=RtsPStor.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=rzudd.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
http://www.carrona.org/drivers/driver.php?id=bdfndisf6.sys
http://www.carrona.org/drivers/driver.php?id=avc3.sys
http://www.carrona.org/drivers/driver.php?id=avckf.sys
http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys
http://www.carrona.org/drivers/driver.php?id=intelide.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

peccaraze

New Member
Posts
7
#6
Ok. Now I have followed your instruction. I uninstalled daemon tools . razer game booster and change my antivirus to Windows defender .Also I enable my wireless in bios one at a time and all of them crash my system.
I force my system to crash by playing borderlands 2.Not exceeding 30 minutes each.
Sometimes it bsod as a machine_exception_check and it didn't restart automatically.
 

My Computer

System One

  • OS
    windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#7
This really looks like hardware - but there's a lot of BitDefender in the dumps.
Please temporarily remove BitDefender (use Microsoft Security Essentials temporarily).

If the BSOD's continue - then it's most likely hardware.
Start with these free diagnostics: Hardware Diagnostics

Make sure that you're using the system on a hard surface (and using a laptop cooling pad if possible).
Make sure that all dust/dirt is blown out of the vents with canned air (DO NOT use a vacuum or an air compressor as it can cause damage to the system).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

peccaraze

New Member
Posts
7
#8
I already run memtest with 6 passes overnight no errors. And now running Prime95.
Cpu seems to be very hot with 40-50 C idle and with small FFTs settings with 8 thread. Is that normal?
I'm using i7-3840qm cpu from intel.
 

My Computer

System One

  • OS
    windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#9
40-50ºC on a laptop running Prime95 is OK - I don't worry until things get over 60ºC (and on some laptops even the low 60's are OK)

Why are you running Prime95 on Small FFT's? Blend is much more effective at testing the RAM - and the CPU tests listed later on my diagnostics page are (IMO) better tests of the CPU cache and memory controller of the i-Series CPU's
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

peccaraze

New Member
Posts
7
#10
Oh , I mistyped. I use Small FFTs because I already ran memtest overnight.
My CPU is running around 40-50 idle AND 75-85 with Prime95 running.

Edit:After I run Furmark 1920*1080 15mins (temp was hovering around 70degC and fan 0%) it crash instantly after the redirect page show up with machine_check_exception and doesn't restart by itself. When I turn on my laptop it crash again shortly after entering desktop with same message.
 
Last edited:

My Computer

System One

  • OS
    windows 8

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#11
75 to 85 is a bit high with Prime95 - check the cooling.
It sounds to me like a video card issue.

Either take it to a local shop to see if they can fix it (out of warranty)
or send it off to Dell in Malaysia (for warranty repair).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#13
Good luck!
If you need further assistance, feel free to post back or start a new topic!
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model Number
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)