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Newest Windows 8.1 Update Causing Black Screen on Startup


Posts
1
#1
Hello, so this morning I got the latest update for my windows 8.1 machine, and now it is getting a black screen during startup. It does the acer startup screen with the logo, and then proceeds to get stuck on a black screen. I can get into the recovery menu but when I tried to enter safe mode, it got hung up trying to log in (infinitely loading). I have also already tried refreshing, and a hard reset. Please help!
 

My Computer

System One

  • OS
    Windows 8.1

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#2

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
#3
If you can get a cmd prompt at boot, you can type in rstrui.exe to get system restore to pop up.

If you have a restore point to use...
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Posts
8
#4
I had no end of issues with update kb3000850 if I recall correctly. this morning I spent the best part of two hours on and off trying to clear up this mess.

so I had avast av installed which as it turns out this update causes havock with avast and the machine simply won't shut down at all!

got logged in, removed problem windows update and rebooted. machine then hung on configuring so opted to force shut down and run system restore to get around the update and get rid but that also hung..

to top it off I then got stuck in an hp auto repair lock up as it would go to a black screen..

finally powered down removed laptop battery and held down power button down with no power connected. powered up clean boot and after a small delay it logged in. removed avast and even the two prior updates for windows too for good measure.. I have hidden the above mentioned kb update and have no plans to install it.

now all is running beautifully and it turns out av comes pre installed in 8.1 in MSE aka Defender.

its funny Apple messed up their iPhone update and get slaughtered yet MS release this dross of an update and barely get any mention.. pathetic!
 

My Computer