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Solved New W8.1 cannot wake from Sleep


bjm

New Member
Posts
8
#1
Hello Eight Forums,

New HP Notebook. One month power on. W8.1 64bit

Setup with Classic Shell and Fast Startup Off

Have to decide next week. If I should return for new machine exchange or keep with two known issues.

1) Sleeps on timer okay. Just cannot wake from Sleep. Tap space bar. Black screen goes gray. Times to black.
Noticed ethernet lite not on. Plug is clear plastic with white led normally on and on during startup.

Suspect power to NIC not satisfied so, no wake from Sleep. Have to force shutdown. Startup is normal. Forced shutdown is not flagged prompting startup options.

2) igfx Tray Module has stopped working pops dialog box on some startups.

HP and I have been round and round. HP wants me to contact Microsoft. We all know that's not fun. HP is bad enough. Always leaving remote session with machine worse for the experience.

HP went through settings and drivers. HP un-installed, re-installed over-installed and updated drivers till they were exhausted. Using HP Support Assistant and pulling soft paks from HP.com.
Then came the requisite System Recovery. Then came more BS.

Yesterday, after a Device Manager graphics driver un-install / install. Windows Update offered it's two cents with an Intel HD Graphics update.

I can return to Staples for new same machine. No harm. No foul. No cost. New warranty period.

Machine worked no issues afaik for two weeks. Then BIOS and UEFI manual pull updates via HP Support Assistant. No issues. Then on HP recommend. Reluctantly updates HP updates waiting in Support Assistant queue. Intel HD Graphics Driver SP68117, Realtek LAN SP68120 and Realtek HD Audio SP69618

I believe the igfx Tray Module is cosmetic. I may open Intel HD Graphics Control Panel Icon to access Intel Graphics UI. Tray Module I believe is just the System Tray Icon. Which I may also access via right click desktop context menu. Graphics Properties and Options. Have no need to play with graphics. Default no issue.

Wake from Sleep sans a forced shutdown would be nice....

Comments ~ Suggestions ~ Please
Tried to attach powercfg.exe /energy report. HTML would not open in browser or attach from Notepad as HTML
Bottom line of huge text doc << No energy efficiency problems were found. No information was returned.>>
 

Attachments

Last edited:

My Computer

System One

  • OS
    W8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 17f065us
    CPU
    Intel Core i3 4xxx @ 1.90GHz Haswell ULT 22nm Technology
    Motherboard
    Hewlett-Packard 227F (U3E1)
    Memory
    6.00GB Dual-Channel DDR3 @ 798MHz
    Graphics Card(s)
    Intel HD Graphics Family (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    [email protected]
    Hard Drives
    931GB TOSHIBA MQ01ABD100 (SATA)
    Internet Speed
    50 / 50
    Browser
    FF
    Antivirus
    Norton

bjm

New Member
Posts
8
#2
Geez, not even a Welcome :(

HP referred me to Microsoft. Microsoft referred me back to HP
M$ did offer me fee based support. No guarantee my system would not be left as a door stop.

So, whose responsible here. HP the vendor of M$
Or, M$ the author of W8
Or, Intel
Or, one of the umpteen needless Windows apps that came pre-installed.

If I want Netflix. I can get em' without a Tile.
If I want the weather...well, you can follow where I'm going.......................

Not even a Welcome ~
 

My Computer

System One

  • OS
    W8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 17f065us
    CPU
    Intel Core i3 4xxx @ 1.90GHz Haswell ULT 22nm Technology
    Motherboard
    Hewlett-Packard 227F (U3E1)
    Memory
    6.00GB Dual-Channel DDR3 @ 798MHz
    Graphics Card(s)
    Intel HD Graphics Family (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    [email protected]
    Hard Drives
    931GB TOSHIBA MQ01ABD100 (SATA)
    Internet Speed
    50 / 50
    Browser
    FF
    Antivirus
    Norton

jagwar

Aircraft Enthusiast
Member
By the Ocean

Posts
177
#3
Welcome!

Why not just do this?

I can return to Staples for new same machine. No harm. No foul. No cost. New warranty period.
Seems a whole lot easier than dealing with HP stupidity.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Asus
    CPU
    Intel i7 4th Gen
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GTX 950m
    Monitor(s) Displays
    27in Asus display
    Screen Resolution
    1080p
    Hard Drives
    240GB SSD, x2 2TB My Passport, x2 6TB My Book
    Browser
    Chrome

bjm

New Member
Posts
8
#4
Welcome!

Why not just do this?

I can return to Staples for new same machine. No harm. No foul. No cost. New warranty period.
Seems a whole lot easier than dealing with HP stupidity.
Thanks so much for your enthusiastic WELCOME :D

I decided to try something I haven't used in years. Shutdown > Pulled Pwr Plug and battery. Pressed Pwr Button for 60 seconds.

Yep, you guessed it. All the nonsense visited upon me by cracked HP Support resolved with a discharge.


Cheers and Luv your Tutorials !!!
 

My Computer

System One

  • OS
    W8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 17f065us
    CPU
    Intel Core i3 4xxx @ 1.90GHz Haswell ULT 22nm Technology
    Motherboard
    Hewlett-Packard 227F (U3E1)
    Memory
    6.00GB Dual-Channel DDR3 @ 798MHz
    Graphics Card(s)
    Intel HD Graphics Family (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    [email protected]
    Hard Drives
    931GB TOSHIBA MQ01ABD100 (SATA)
    Internet Speed
    50 / 50
    Browser
    FF
    Antivirus
    Norton

bjm

New Member
Posts
8
#5
Well, that's unexpected. I posted OP sans moderator approval. Now, for reply to my own Thread. I'm subject to mod ?

Live and Learn
Cheers Moderator
 

My Computer

System One

  • OS
    W8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 17f065us
    CPU
    Intel Core i3 4xxx @ 1.90GHz Haswell ULT 22nm Technology
    Motherboard
    Hewlett-Packard 227F (U3E1)
    Memory
    6.00GB Dual-Channel DDR3 @ 798MHz
    Graphics Card(s)
    Intel HD Graphics Family (HP)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    [email protected]
    Hard Drives
    931GB TOSHIBA MQ01ABD100 (SATA)
    Internet Speed
    50 / 50
    Browser
    FF
    Antivirus
    Norton