• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

new to windows from mac - wont download printer drivers


tarney

New Member
Posts
3
#1
Hi, I have used a Mac most of my life and just got a new laptop today with Windows 8 on it and I am struggling, ANYWAY, I just plugged in the USB cable from my printer to the laptop and pressed print on a word document and it prints but im pretty sure its using coloured ink to print out the black and its taking forever just to print one page, the thing is the printer setting/options seem to be lacking, there is no option to choose black and white or reduce the quality etc, i didn't have to download drivers because it just picked the printer up, however, i tried to download the drivers to to see if that would fix the problem but it won't let me, when i got into the control panel to the printer i tried to click on download drivers but i get an error window pop up called RunDLL with a message saying There was a problem starting C:\windows\system32\spool\drivers\x64\3\ep0nb0lb.dll The specified module could not be found.

Then when i try to click on 'support' again i get an error message saying the link is incorrect.

When i went to the epson website and downloaded the drivers, it downloaded them but when i clicked on them it wouldn't let me open them, another error message...

I dont know my way around these windows computers so its probably something everyone knows except me : )

Helppppppp..very frustrating...thanks : )
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop

lehnerus2000

Power User
VIP Member
Power User
Adelaide

Posts
1,343
#2
Manufacturer's Website

Have you tried going directly to the manufacturer's website and searching for the driver for your model of printer?
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 (64 bit), Linux Mint 18.3 MATE (64 bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    n/a
    CPU
    AMD Phenom II x6 1055T, 2.8 GHz
    Motherboard
    ASRock 880GMH-LE/USB3
    Memory
    8GB DDR3 1333 G-Skill Ares F3-1333C9D-8GAO (4GB x 2)
    Graphics Card(s)
    ATI Radeon HD6450
    Sound Card
    Realtek?
    Monitor(s) Displays
    Samsung S23B350
    Screen Resolution
    1920x1080
    Hard Drives
    Western Digital 1.5 TB (SATA), Western Digital 2 TB (SATA), Western Digital 3 TB (SATA)
    Case
    Tower
    Mouse
    Wired Optical
    Other Info
    Linux Mint 16 MATE (64 bit) replaced with Linux Mint 17 MATE (64 bit) - 2014-05-17
    Linux Mint 14 MATE (64 bit) replaced with Linux Mint 16 MATE (64 bit) - 2013-11-13
    Ubuntu 10.04 (64 bit) replaced with Linux Mint 14 MATE (64 bit) - 2013-01-14
    RAM & Graphics Card Upgraded - 2013-01-13
    Monitor Upgraded - 2012-04-20
    System Upgraded - 2011-05-21, 2010-07-14
    HDD Upgraded - 2010-08-11, 2011-08-24,

caperjack

Just the Janitor
VIP Member
Guru
Posts
2,627
#3
When i went to the epson website and downloaded the drivers, it downloaded them but when i clicked on them it wouldn't let me open them, another error message..
what was the error message
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14

tarney

New Member
Posts
3
#5
this is a brand new computer so im not sure if there are applications i am missing that are needed to open these things, i have no idea with windows, but that window popped up directly after downloading,now when i actually go into downloads and click it from there i get another window pop up saying winzip self extracter - error 5 running command and then a long .exe file name
 

My Computer

System One

  • OS
    windows8
    Computer type
    Laptop

lehnerus2000

Power User
VIP Member
Power User
Adelaide

Posts
1,343
#6
Oops

When i went to the epson website and downloaded the drivers, it downloaded them but when i clicked on them it wouldn't let me open them, another error message...
Have you tried going directly to the manufacturer's website and searching for the driver for your model of printer?
My bad. :eek:

If the driver matches your model, the problem might be that you downloaded the wrong architecture (i.e. tried to install a 64 bit driver on a 32 bit system).

To find out that info you can search for "system" (no quotes) on the Start Screen, or press "Windows Logo key + Pause/Break key" at the same time.

A window should open something like the one below.
Note: This is a Windows 7 screenshot.
System Info - Architecture.png
 

My Computer

System One

  • OS
    Windows 7 Ultimate SP1 (64 bit), Linux Mint 18.3 MATE (64 bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    n/a
    CPU
    AMD Phenom II x6 1055T, 2.8 GHz
    Motherboard
    ASRock 880GMH-LE/USB3
    Memory
    8GB DDR3 1333 G-Skill Ares F3-1333C9D-8GAO (4GB x 2)
    Graphics Card(s)
    ATI Radeon HD6450
    Sound Card
    Realtek?
    Monitor(s) Displays
    Samsung S23B350
    Screen Resolution
    1920x1080
    Hard Drives
    Western Digital 1.5 TB (SATA), Western Digital 2 TB (SATA), Western Digital 3 TB (SATA)
    Case
    Tower
    Mouse
    Wired Optical
    Other Info
    Linux Mint 16 MATE (64 bit) replaced with Linux Mint 17 MATE (64 bit) - 2014-05-17
    Linux Mint 14 MATE (64 bit) replaced with Linux Mint 16 MATE (64 bit) - 2013-11-13
    Ubuntu 10.04 (64 bit) replaced with Linux Mint 14 MATE (64 bit) - 2013-01-14
    RAM & Graphics Card Upgraded - 2013-01-13
    Monitor Upgraded - 2012-04-20
    System Upgraded - 2011-05-21, 2010-07-14
    HDD Upgraded - 2010-08-11, 2011-08-24,