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New crash on Win 8.1 on Asus P9X79 Deluxe


Posts
1
#1
Hi there

some help and expert investigation would be appreciated. For a long time my PC has been running very smooth on Windows 8.1. I installed UPlay (UBisoft) and started downloading a game. During the download the PC gave me a BSOD.

Attached the dump files from the diag tool. Thanks for your assistance.

View attachment 49819
 

My Computer

System One

  • OS
    Windows 8.1

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
Only 54 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

You appear to have 5 hard drives. What is the make/model/wattage and age of your Power Supply?
Also, please ensure that the firmware is updated to the latest version on your SSD's (older firmware can cause BSOD's on some SSD's)

Please remove the Juniper software as it's driver (dsNcAdpt.sys) dates from 2009 and likely isn't compatible w/Win8.1
Should you need this software, feel free to update it to the latest, Win8.1 compatible version AFTER we've finished stabiliziing the system.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).

Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Start with these free hardware diagnostics: Hardware Diagnostics
3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Aug 29 13:14:59.142 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\082914-9875-01.dmp]
Windows 8 Kernel Version 9600 MP (12 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 1:32:04.829[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1abcc )[/B]
BugCheck [B]1A, {41793, fffff680000afb98, 174, 173}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
Arguments: 
Arg1: 0000000000041793, The subtype of the bugcheck.
Arg2: fffff680000afb98
Arg3: 0000000000000174
Arg4: 0000000000000173
BUGCHECK_STR:  0x1a_41793
PROCESS_NAME:  Uplay.exe
FAILURE_BUCKET_ID: [B]0x1a_41793_nt!_??_::FNODOBFM::_string_[/B]
CPUID:        "Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: [B]3200[/B]
  BIOS Version                  4701
  BIOS Release Date             05/07/2014
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Aug 29 13:14:59.142 2014 (UTC - 4:00)**************************
[COLOR=RED][B]dsNcAdpt.sys                Mon Mar 30 22:33:33 2009 (49D180FD)[/B][/COLOR]
mv91cons.sys                Fri Jun 21 02:18:21 2013 (51C3F02D)
athwbx.sys                  Mon Jul 15 03:29:50 2013 (51E3A4EE)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]exfat.SYS                   Thu Aug 22 07:40:18 2013 (5215F8A2)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
e1c64x64.sys                Fri May  2 15:35:23 2014 (5363F37B)
iaStorA.sys                 Fri May  2 19:06:56 2014 (53642510)
[DEL]dump_iaStorA.sys            Fri May  2 19:06:56 2014 (53642510)
[/DEL]Rt630x64.sys                Tue Jun 17 07:56:46 2014 (53A02CFE)
nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
[COLOR=RED][B]NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)[/B][/COLOR]
[/font]
http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys
http://www.carrona.org/drivers/driver.php?id=mv91cons.sys
http://www.carrona.org/drivers/driver.php?id=athwbx.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=exfat.SYS
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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