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New computer - unable to connect to public wifi

Redemption

New Member
I purchased a new ASUS laptop a couple of days ago and have been trying to use the hotel wifi where I am staying to do the various updates and installs that new computers require. Unfortunately, while I can connect to my tethered cell phone, I cannot connect to the hotel.

I have another computer on hand that has no difficulties connecting to the hotel wifi, so I know the problem is in the new computer somewhere.

Network adapter is a Broadcom 802.11ac

Actions so far:

Updated Windows 8.1 to current
Attempted to reinstall drivers (uninstalling first) - Drivers are up to date and identical to the ones on manufacturer's site.

Thanks in advance for any ideas.
 

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My Computer

System One

  • OS
    Windows 8.1

chev65

Closed
The problem is not with the computer or Windows 8.

There are many routers that are not compatible with the new 802.11ac standard. It's unlikely that a hotel will update the firmware on the router for you which may help but in many cases a new ac router will be required.

Try using another n type adaptor, USB perhaps.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps

broe23

Retired from the grind
VIP Member
Pro User
You need to get in contact with who handles the hotel's wifi system. They may have it locked down, to keep people from using it for more then just browsing the Internet and retrieving your email.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

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