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Solved New computer BSOD-ing with ntoskrnl.exe


Darminato

New Member
Posts
3
#1
I just recently built a new computer and while setting it up with the usual software (chrome, evernote, word, etc) it began crashing regularly especially with Chrome. Chrome constantly runs out of memory (he's dead, jim error) and the OS (windows 8.1) produces a memory_management error with my minidump files finishing with a mention of ntoskrnl.exe being the problem.

The most consistent way to crash the computer is by opening 31 tabs in Chrome at once (webcomics folder) which will begin to load them, freeze, and crash.

While overloading Chrome is consistent in crashing, the system has crashed occasionally while doing other things such as installing software and attempting to figure out the crashes. Firefox does not seem to crash the system under the 31 tabs but it may have crashed once or twice.

After reading several other posts about similar problems, I've done the suggested tips:
-I've run memtest86 which produced no problems in the RAM (4 passes)
-windows memory diagnostic which produced no problems
-sfc /scannow which produced no problems
-run 3DPchip and 3DPnet to update all my drivers (it updated a few from my manufacturer's drivers from the site, asus Z97-a MB)
-remove all ASUS bloatware and turn on XMP in my bios (latest version)

My computer is a fresh build (aside from general software) so all my information is backed up and I'm not opposed to a reformat and re-install of windows 8.1 though I'd prefer to avoid that timesink.

My diagnostic info is uploaded here for y'all.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i7 4790k
    Motherboard
    Asus Z97-a
    Memory
    PNY 8gb 1600 + Crucial 4gb 1600
    Graphics Card(s)
    Nvidia GeForce GTX 970
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    ViewSonic VX2703
    Screen Resolution
    1980 x 1080
    PSU
    750w
    Browser
    Chrome
    Antivirus
    Bitdefender

Darminato

New Member
Posts
3
#2
Update: I updated a few minor drivers that I had missed from 3DPchip but the chrome overload test of mine (31 tabs) still crashed the system.

It then occurred to me that my new desktop was still on the floor on top of carpet which was likely impeding the airflow into my PSU. After putting the box on my desk, my overload test loads all of the tabs fully with no issues (no dead jims). I'll add another post if problems persist but the stability seems to fixed itself out. Win!

TL;DR: I'm a moron, put your desktop on a flat non-carpeted surface.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i7 4790k
    Motherboard
    Asus Z97-a
    Memory
    PNY 8gb 1600 + Crucial 4gb 1600
    Graphics Card(s)
    Nvidia GeForce GTX 970
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    ViewSonic VX2703
    Screen Resolution
    1980 x 1080
    PSU
    750w
    Browser
    Chrome
    Antivirus
    Bitdefender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#3
I'm sorry for the delay in responding.
Do you still need help with this, or did moving the desktop to a flat non-carpeted surface fix it?
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

Darminato

New Member
Posts
3
#4
Ah, it turned out that moving from carpet to wood (desktop) did not quite fix the problem, though it certainly helped stability a little bit. I ran the memtest86x at 8 passes (instead of 4 prior) and left it running overnight and go figure, several errors popped up. I borrowed a RAM stick from a friend of mine who uses the same RAM that I was attempting to and I have no crashed once since then.

Guess it was the RAM after all and I just didn't quite push the memtest long enough. I think the errors didn't show up until the 5th pass or something around there. I'm 99.9% positive the computer will stay stable as it has easily pushed through whatever I toss at it without failure so I'll mark this thread as solved.

Thank you for responding!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel i7 4790k
    Motherboard
    Asus Z97-a
    Memory
    PNY 8gb 1600 + Crucial 4gb 1600
    Graphics Card(s)
    Nvidia GeForce GTX 970
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    ViewSonic VX2703
    Screen Resolution
    1980 x 1080
    PSU
    750w
    Browser
    Chrome
    Antivirus
    Bitdefender

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#5
Thanks for letting us know!
Should the problem return, just post back in this topic and I'll get an email about it.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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