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new computer BSOD crashes


Posts
1
#1
I keep getting that driver irql not less or equal error. I've uploaded the SF diagnostic file here.

Any help is MUCH appreciated. it's driving me crazy, this shouldnt happen with a new computer, sigh.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
The uploaded info is missing a couple of reports. Please rerun the reports and let them run for at least 15 minutes (or until the program says that it's done).

All of the memory dumps blame athw8x.sys - a driver component of your wireless networking device.
Please:
- download a fresh copy of the latest, Win8 compatible software/drivers for your wireless device
- uninstall the current wireless device software/drivers from your system
- install the freshly downloaded software/drivers
- monitor for further BSOD's

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

PEGAGFN.sys Wed Aug 5 01:50:46 2009 (4A791DB6)
PHotkey module developed by Pegatron
PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

tosrfec.sys Tue Jul 12 07:05:25 2011 (4E1C2A75)
Toshiba Bluetooth USB Controller driver
http://www.carrona.org/drivers/driver.php?id=tosrfec.sys

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

Should the BSOD's continue after these steps, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Tue Mar 26 07:33:56.416 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\032613-19875-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 5:41:13.104[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+107d7c )[/B]
BugCheck [B]D1, {28, 2, 0, fffff8800479dd7c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800479dd7c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+107d7c[/B]
CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  6.10
  BIOS Release Date             09/24/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L850
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 17 23:54:53.494 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031813-61671-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 17:46:01.173[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+107d7c )[/B]
BugCheck [B]D1, {28, 2, 0, fffff88004c03d7c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004c03d7c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+107d7c[/B]
CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  6.10
  BIOS Release Date             09/24/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L850
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 17 06:04:00.547 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031713-22359-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]1 days 11:31:11.224[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+107d7c )[/B]
BugCheck [B]D1, {28, 2, 0, fffff88004b78d7c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004b78d7c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+107d7c[/B]
CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  6.10
  BIOS Release Date             09/24/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L850
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Mar 13 23:08:15.326 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031413-24875-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16496.amd64fre.win8_gdr.130108-1504
System Uptime:[B]0 days 2:21:20.021[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+107d7c )[/B]
BugCheck [B]D1, {28, 2, 0, fffff88004d99d7c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88004d99d7c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+107d7c[/B]
CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  6.10
  BIOS Release Date             09/24/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L850
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 12 22:33:51.470 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\031313-43031-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]1 days 23:50:31.537[/B]
*** WARNING: Unable to verify timestamp for athw8x.sys
*** ERROR: Module load completed but symbols could not be loaded for athw8x.sys
Probably caused by :[B]athw8x.sys ( athw8x+107d7c )[/B]
BugCheck [B]D1, {28, 2, 0, fffff880055abd7c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 0000000000000028, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880055abd7c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_athw8x+107d7c[/B]
CPUID:        "Intel(R) Core(TM) i5-3210M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: [B]2494[/B]
  BIOS Version                  6.10
  BIOS Release Date             09/24/2012
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L850
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Tue Mar 26 07:33:56.416 2013 (UTC - 4:00)**************************
[COLOR=RED][B]PEGAGFN.sys                 Wed Aug  5 01:50:46 2009 (4A791DB6)[/B][/COLOR]
[COLOR=RED][B]tosrfec.sys                 Tue Jul 12 07:05:25 2011 (4E1C2A75)[/B][/COLOR]
btfilter.sys                Sun Mar 18 22:59:38 2012 (4F66A11A)
RtsUStor.sys                Wed Jun 13 06:09:12 2012 (4FD866C8)
athw8x.sys                  Thu Jun 14 05:41:08 2012 (4FD9B1B4)
tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
AtihdW86.sys                Tue Jul 17 03:34:09 2012 (50051571)
RTKVHD64.sys                Thu Jul 19 05:53:19 2012 (5007D90F)
TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
Rt630x64.sys                Mon Jul 30 12:03:12 2012 (5016B040)
iaStorA.sys                 Tue Jul 31 14:21:21 2012 (50182221)
dump_iaStorA.sys            Tue Jul 31 14:21:21 2012 (50182221)
Thotkey.sys                 Tue Jul 31 15:22:26 2012 (50183072)
atikmpag.sys                Wed Aug  8 09:48:21 2012 (50226E25)
atikmdag.sys                Wed Aug  8 10:32:04 2012 (50227864)
THAccel.sys                 Wed Aug  8 23:44:38 2012 (50233226)
SynTP.sys                   Thu Aug 16 16:09:43 2012 (502D5387)
Smb_driver_Intel.sys        Thu Aug 16 16:11:24 2012 (502D53EC)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 17 23:54:53.494 2013 (UTC - 4:00)**************************
ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Mar 17 06:04:00.547 2013 (UTC - 4:00)**************************
intelppm.sys                Wed Jul 25 22:26:48 2012 (5010AAE8)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 12 22:33:51.470 2013 (UTC - 4:00)**************************
[COLOR=RED][B]SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
SYMNETS.SYS                 Tue May  8 04:53:44 2012 (4FA8DF18)
SYMEFA64.SYS                Fri May 18 21:29:56 2012 (4FB6F794)
Ironx64.SYS                 Wed May 23 13:14:39 2012 (4FBD1AFF)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
SYMDS64.SYS                 Wed May 23 21:11:58 2012 (4FBD8ADE)
EraserUtilDrv11220.sys      Tue Jul 31 19:36:50 2012 (50186C12)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
[/font]
PEGAGFN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=tosrfec.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=tos_sps64.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW86.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=TVALZFL.sys
http://www.carrona.org/drivers/driver.php?id=TVALZ_O.SYS
http://www.carrona.org/drivers/driver.php?id=tdcmdpst.sys
BthLEEnum.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
Thotkey.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
THAccel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=EraserUtilDrv11220.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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