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New BSOD... Crash Dump attached.. help...


NRT

New Member
Kerala, India

Posts
30
#1
Hi, Im new to win8. Today I got a bsod... I'm attaching the dump file.. Plz help..

Thanks... :)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    [email protected]Hz
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#2
No Windows Updates installed. Most systems have at least 30 or 40. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions). I strongly suspect that this hold true for Win8 systems also.
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help
Your BIOS dates from 2011. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

Cyberlink drivers date from 2010 - please uninstall the program.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ntk_PowerDVD_64.sys Tue Aug 3 05:04:12 2010 (4C57DB8C)
Cyberlink PowerDVD driver
http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD_64.sys

000.fcl Thu Nov 18 19:53:28 2010 (4CE5CA88)
CyberLink FCL Driver
http://www.carrona.org/drivers/driver.php?id=000.fcl

nvmf6264.sys Wed Apr 20 18:49:36 2011 (4DAF6300)
nVidia nForce network driver
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys

nvstor.sys Mon Sep 12 19:53:04 2011 (4E6E9B60)
nVidia Storage Drivers
http://www.carrona.org/drivers/driver.php?id=nvstor.sys

PxHlpa64.sys Mon Oct 17 10:29:34 2011 (4E9C3BCE)
Sonic CD/DVD driver (used by many different CD/DVD programs)
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys

dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
Daemon Tools driver [br] Possible BSOD issues in Win7
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Mon Jan 14 11:14:08.901 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\011413-34273-01.dmp]
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Built by: [B]9200[/B].16384.amd64fre.win8_rtm.120725-1247
System Uptime:[B]0 days 1:10:40.611[/B]
Probably caused by :[B]win32k.sys ( win32k!TimersProc+1c4 )[/B]
BugCheck [B]3B, {c0000005, fffff960001743d3, fffff88004be9080, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960001743d3, Address of the instruction which caused the bugcheck
Arg3: fffff88004be9080, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME: [B]csrss.exe[/B]
FAILURE_BUCKET_ID: [B]0x3B_win32k!TimersProc[/B]
  BIOS Version                  FA
  BIOS Release Date             07/25/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  M68MT-S2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Mon Jan 14 11:14:08.901 2013 (UTC - 5:00)**************************
[COLOR=RED][B]ntk_PowerDVD_64.sys         Tue Aug  3 05:04:12 2010 (4C57DB8C)[/B][/COLOR]
[COLOR=RED][B]000.fcl                     Thu Nov 18 19:53:28 2010 (4CE5CA88)[/B][/COLOR]
[COLOR=RED][B]nvmf6264.sys                Wed Apr 20 18:49:36 2011 (4DAF6300)[/B][/COLOR]
[COLOR=RED][B]nvstor.sys                  Mon Sep 12 19:53:04 2011 (4E6E9B60)[/B][/COLOR]
[COLOR=RED][B]PxHlpa64.sys                Mon Oct 17 10:29:34 2011 (4E9C3BCE)[/B][/COLOR]
[COLOR=RED][B]dtsoftbus01.sys             Fri Jan 13 08:45:46 2012 (4F10358A)[/B][/COLOR]
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
avgrkx64.sys                Thu Sep 13 20:41:40 2012 (50527D44)
avgloga.sys                 Thu Sep 20 21:23:51 2012 (505BC1A7)
atikmpag.sys                Thu Sep 27 21:12:52 2012 (5064F994)
atikmdag.sys                Thu Sep 27 22:14:57 2012 (50650821)
avgldx64.sys                Mon Oct  1 21:05:50 2012 (506A3DEE)
avgidsha.sys                Sun Oct 14 21:22:54 2012 (507B656E)
avgidsdrivera.sys           Mon Oct 22 06:47:11 2012 (5085242F)
avgmfx64.sys                Thu Nov 15 17:03:50 2012 (50A566C6)
idmwfp.sys                  Wed Nov 21 09:42:58 2012 (50ACE872)
avgwfpa.sys                 Mon Nov 26 17:09:35 2012 (50B3E89F)
[/font]
http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD_64.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=nvmf6264.sys
http://www.carrona.org/drivers/driver.php?id=nvstor.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

NRT

New Member
Kerala, India

Posts
30
#3
Thank u for ur Highly Detailed Analysis... I've managed to uninstall PowerDVD from my system.. But I cudn't find nVidia nForce network driver, storage driver and cd\dvd driver.. Could u plz assist me to get that... ? Thank U very much... :)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    [email protected]
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#4
nVidia nForce network driver, storage driver
All are included in the nForce chipset drivers
IMO there's no point in updating them since the latest from nVidia is dated 2009: NVIDIA DRIVERS 15.49WHQL

Leave the CD/DVD driver alone for now - it's rarely (if ever) found to be a problem.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

NRT

New Member
Kerala, India

Posts
30
#5
nVidia nForce network driver, storage driver
All are included in the nForce chipset drivers
IMO there's no point in updating them since the latest from nVidia is dated 2009: NVIDIA DRIVERS 15.49WHQL

Leave the CD/DVD driver alone for now - it's rarely (if ever) found to be a problem.

Thank U for the Input... Will update the progress... Thank U usasma...
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    [email protected]
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s

NRT

New Member
Kerala, India

Posts
30
#6
Which memory dump settings should I use for better analysis ? mini dump or kernel memory dump ? :sarc:
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Assembled
    CPU
    AMD Athlon II X2 260 @ 3.2 Ghz
    Motherboard
    Gigabyte Technology Co., Ltd. M68MT-S2 (Socket M2)
    Memory
    8.0GB Dual-Channel DDR3 @ 669MHz (9-9-9-24)
    Graphics Card(s)
    ASUS EAH 5450 - 1 GB
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    23 Inch - DELL SP2309W
    Screen Resolution
    [email protected]
    Hard Drives
    488GB Seagate ST3500418AS ATA Device (SATA)
    PSU
    450W
    Case
    Iball - Standard Form - i8190
    Cooling
    Stock Cooling
    Keyboard
    Logitech
    Mouse
    Logitech
    Internet Speed
    4 MB/s

usasma

Mr. Cranky Pants
VIP Member
Guru
Posts
5,139
#7
We start with minidumps. If the problem remains within my abilities, then that's all I need.
If the problem goes beyond my abilities (and we call in others to help) then kernel or complete dumps may be necessary.

In other words, use minidumps - if we need larger we'll let you know.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

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