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When helping you with network problems it is vital that we have some understanding of your network configuration since this will greatly determine what solution to propose. Before posting a thread please read this with care and follow the steps so that the relevant information can be posted with your problem.
Note
When posting network problems it is important to see your IP configuration. To do this please follow the these steps:
1. Press Start and search for cmd
2. Once the Command Prompt windows Opens Please type in the following code
Then press enter. You will then be presented with some information similar to the one below.
Now you need to upload this information in a screenshot with your next post. To do this please follow this tutorial and make sure that all the information given in the prompt is displayed:
http://www.eightforums.com/tutorials/2596-screenshot-create-paint-windows-8-a.html & http://www.eightforums.com/tutorials/2598-screenshots-files-upload-post-eight-forums.html
This next step will help clear any DNS cache and restore your HOSTS file back to normal since these can cause some minor network hiccups. To do so please run the attatched file at the end of this post as an Administrator.
Warning
The code of the file is as follows:
For wireless related problems we will require some additional information in order to help you.
Please download and install Xirrus Wi-Fi Inspector - Xirrus Wi-Fi Inspector - Free download and software reviews - CNET Download.com. Once done please follow the steps above to take a screenshot of the wireless channels and information and then upload it with your post.
After completing this simply start a new thread here with the uploaded screenshot and we will help as much as we can.
Many Thanks for your co-operation,
Josh
NoteThis can take some time
First
IPCONFIG
When posting network problems it is important to see your IP configuration. To do this please follow the these steps:
1. Press Start and search for cmd
a. Right Click on Command Prompt and click on Run as Administrator
b. You may need to click Continue if a UAC prompt appears
2. Once the Command Prompt windows Opens Please type in the following code
Code:
ipconfig /allThen press enter. You will then be presented with some information similar to the one below.
Now you need to upload this information in a screenshot with your next post. To do this please follow this tutorial and make sure that all the information given in the prompt is displayed:
http://www.eightforums.com/tutorials/2596-screenshot-create-paint-windows-8-a.html & http://www.eightforums.com/tutorials/2598-screenshots-files-upload-post-eight-forums.html
Second
Resetting TCP/IP & Flush DNS
This next step will help clear any DNS cache and restore your HOSTS file back to normal since these can cause some minor network hiccups. To do so please run the attatched file at the end of this post as an Administrator.
WarningThe file will automatically restart your computer and delete itself permanently from your machine after executed
The code of the file is as follows:
Code:
@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0 Third
Wireless Issues
For wireless related problems we will require some additional information in order to help you.
Please download and install Xirrus Wi-Fi Inspector - Xirrus Wi-Fi Inspector - Free download and software reviews - CNET Download.com. Once done please follow the steps above to take a screenshot of the wireless channels and information and then upload it with your post.
After completing this simply start a new thread here with the uploaded screenshot and we will help as much as we can.
Many Thanks for your co-operation,
Josh
Last edited:
