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Network failure after loading latest updates to Win 8.1


Little Darwin

Member
Member
Posts
59
#1
I am trying to get things going with my Dell Venue 8 Pro, and I go through the initial setup fine. However, when I do Windows Update the network fails to connect after the following reboot.

When I look at the device/driver, it says it is working, but when I do a network troubleshooting it claims it must be a bad driver.

The driver doesn't seem to have been updated, based on the fact that the button to roll back is grayed out.

When I do a restore of my system, it works again until I do the Windows Update.

I have done this a couple of times, once with all updates, including the optional updates, and once downloading only the critical and important updates.

Other than doing each update individually, is there a reasonable way to figure out what is causing my issue?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer Aspire M3970
    CPU
    I3
    Memory
    16GB
    Graphics Card(s)
    Integrated Intel HD
    Monitor(s) Displays
    Viewsonic VX2450WM-LED
    Screen Resolution
    1920x1080
    Hard Drives
    128 GB SSD
    1 TB HDD

JohnBurns

New Member
Pro User
Oklahoma City, OK

Posts
415
#2
This is not exactly the same as your problem, but after installing Windows Updates yesterday, my pc took over 2 minutes longer to start. It just sat for 2 minutes with a black screen, then eventually booted on up. I restored the computer to a point prior to updates, then I installed updates one at a time and discovered the culprit for me was KB2903939. Details are in this thread.... http://www.eightforums.com/windows-...update-notification-december-10th-2013-a.html

This may or may not help you - however, I have not found an answer yet for this. I think it has something to do with drivers and I am getting Event Viewer Errors 200,201,202 on startup - Device Startup Manager, indicating 3 various managers not connected...Windows Metadata, PC Network List, and Windows Update. I am working on solution, but just wanted you to know which update I am having problems with. Hope this helps.

UPDATE...you might want to take a look at this also:
venue 8 pro WiFi Issues - After Windows Update - DON NOT INSTALL KB2903939 - Windows Mobile Products - Mobile Devices - Dell Community

It deals with WIFI issues, which I understand you seem to have.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion p6230f
    CPU
    HP AMD Phenom II X4 810
    Motherboard
    FOXCONN ALOE
    Memory
    8 GBytes
    Graphics Card(s)
    ATI/AMD Radeon HD 42
    Sound Card
    ATI/AMD SB600 - High
    Monitor(s) Displays
    Dell SE198WFP
    Screen Resolution
    1440 x 900
    Hard Drives
    Seagate ST3750528AS
    Browser
    IE 11
    Antivirus
    Windows Defender

Little Darwin

Member
Member
Posts
59
#3
Thanks. That helps a lot!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer Aspire M3970
    CPU
    I3
    Memory
    16GB
    Graphics Card(s)
    Integrated Intel HD
    Monitor(s) Displays
    Viewsonic VX2450WM-LED
    Screen Resolution
    1920x1080
    Hard Drives
    128 GB SSD
    1 TB HDD

Dirty Butter

Member
Member
Posts
61
#4
I had to roll back with System Restore as well. But immediately after the download I did get a printer driver update warning - so they have made some kind of change that necessitated at least that driver change.

My issue was that I could not get images to show in Outlook 2010 emails - didn't even get the option to download them or not. I tried just uninstalling the Security Updates, but that didn't work. So I rolled all of it back.

I had planned on installing them again one at a time, but now I'm not being offered those updates - they show as Successful in Windows Update History. Any suggestions on how to proceed to try installing them again one at a time?
 

My Computer

System One

  • OS
    Windows 8.1.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung Ultrabook
    CPU
    AMD A6-4400M 2.70 GHz
    Memory
    6GB
    Graphics Card(s)
    Radeon HD
    Sound Card
    Realtek HD
    Screen Resolution
    1600x900
    Hard Drives
    465GB plus 3TB Seagate External with File History
    Mouse
    Synaptics Touchpad 7.5
    Internet Speed
    300 Mbps
    Antivirus
    Charter Security Suite

JohnBurns

New Member
Pro User
Oklahoma City, OK

Posts
415
#5
What I had to do was uninstall the one I had determined was the problem (KB2903939), then did a System Restore back to a point prior to installation of the updates, and all was ok. I didn't reinstall the problem one - just "hid" it from updater. I uninstalled it under Control Panel > Uninstall A Program > View Installed Updates.

I suggest you go into View Installed Updates section and make sure they are installed - if so, try uninstalling them from there. This update was to "improve" Windows 8.1 but for some of us it did just the opposite.

BTW do you have a Dell pc? So far it seems Dell is the maker having the most problems - my HP and Sony did not have any problems whatever with any of the updates.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion p6230f
    CPU
    HP AMD Phenom II X4 810
    Motherboard
    FOXCONN ALOE
    Memory
    8 GBytes
    Graphics Card(s)
    ATI/AMD Radeon HD 42
    Sound Card
    ATI/AMD SB600 - High
    Monitor(s) Displays
    Dell SE198WFP
    Screen Resolution
    1440 x 900
    Hard Drives
    Seagate ST3750528AS
    Browser
    IE 11
    Antivirus
    Windows Defender

Dirty Butter

Member
Member
Posts
61
#6
I have a Samsung Ultra notebook. I finally realized I could download each update separately by double clicking on it in History and then finding the proper download links in the file linked to from the popup. It should have been easier than that.

But anyway, the updates the other day revealed several programs that were out of date - one was a free upgrade, and the other I had to pay for. Kaspersky was the free one, but one of the things I had tried to get Outlook to behave was to take the Kaspersky spam addin off completely.

So when I downloaded all the ones I had uninstalled and put them back on one at a time - I had NO problems. It could well be that the Kaspersky Addin on the 2013 version was the problem. Or who knows, maybe one of the updates was just corrupted during download.

I'm happy to say that other than wasting 2 days getting this to work - everything seems to be OK for me. Hope you've solved your issues as well.
 

My Computer

System One

  • OS
    Windows 8.1.1
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung Ultrabook
    CPU
    AMD A6-4400M 2.70 GHz
    Memory
    6GB
    Graphics Card(s)
    Radeon HD
    Sound Card
    Realtek HD
    Screen Resolution
    1600x900
    Hard Drives
    465GB plus 3TB Seagate External with File History
    Mouse
    Synaptics Touchpad 7.5
    Internet Speed
    300 Mbps
    Antivirus
    Charter Security Suite

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