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Network Adapter problem - Intel(R) Dual Band Wireless-AC 7


lambdackt

New Member
Posts
7
#1
Hi! First of all, I'm sorry if my English is bad. My laptop is running on Windows 8.1 Single Language. I just bought this about a month ago and I'm having this weird problem.

Cases that my network adapter connects to my computer:
1.) After restart
2.) When the network adapter successfully starts and then shut the computer down then start it again

Cases that my network adapter does not connect to my computer:
1.) Turning the computer on after a few hours from the last shutdown

I have done the following things:
1.) Update the driver
2.) Not allowing the computer to turn off the network adapter
3.) Uninstall and reinstall network adapter
4.) Release and renew IPv4 address
5.) Disable Proset services
6.) Disable Bluetooth driver and services
7.) Set WLAN AutoConfig to automatically start

Is this a hardware related problem or a driver problem? Do you know how to fix this?

Thanks!
 

My Computer

System One

  • OS
    Windows 8.1 Single Language
    Computer type
    Laptop

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#2
Not enough information regarding which model of wireless adapter you have, what mfg & model of router/gateway. Download Speccy from piriform.com and post the URL it gives you after you run the tool.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

lambdackt

New Member
Posts
7
#3
Not enough information regarding which model of wireless adapter you have, what mfg & model of router/gateway. Download Speccy from piriform.com and post the URL it gives you after you run the tool.
Sorry about that. The network adapter is Intel(R) Dual Band Wireless-AC 7260. I only use mhotspot to create a wifi using the other computer.
Here's some of the information I got when I ran the tool:

Summary
Operating System
Windows 8.1 Single Language 64-bit
CPU
Intel Core i7 4510U @ 2.00GHz 53 °C
Haswell ULT 22nm Technology
RAM
8.00GB Dual-Channel DDR3 @ 798MHz (11-11-11-28)
Motherboard
ASUSTeK COMPUTER INC. UX303LN (SOCKET 0) 54 °C
Graphics
Generic PnP Monitor ([email protected])
Intel HD Graphics Family (ASUStek Computer Inc)
2047MB NVIDIA GeForce 840M (ASUStek Computer Inc) 50 °C
Storage
238GB SanDisk SD6SB1M256G1002 (SSD) 42 °C
Optical Drives
No optical disk drives detected
Audio
Conexant SmartAudio HD
Operating System
Windows 8.1 Single Language 64-bit
ASUS Wireless Radio Control
HID-compliant wireless radio controls
CPU
Intel Core i7 4510U
Cores 2
Threads 4
Name Intel Core i7 4510U
Code Name Haswell ULT
Package Socket 1168 BGA
Technology 22nm
Specification Intel Core i7-4510U CPU @ 2.00GHz
Family 6
Extended Family 6
Model 5
Extended Model 45
Stepping 1
Revision C0
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Enabled
Hyperthreading Supported, Enabled
Fan Speed 2200 RPM
Bus Speed 99.8 MHz
Stock Core Speed 2000 MHz
Stock Bus Speed 100 MHz
Average Temperature 53 °C
Caches
L1 Data Cache Size 2 x 32 KBytes
L1 Instructions Cache Size 2 x 32 KBytes
L2 Unified Cache Size 2 x 256 KBytes
L3 Unified Cache Size 4096 KBytes
Cores
Core 0
Core Speed 2794.3 MHz
Multiplier x 28.0
Bus Speed 99.8 MHz
Temperature 54 °C
Threads APIC ID: 0, 1
Core 1
Core Speed 2794.3 MHz
Multiplier x 28.0
Bus Speed 99.8 MHz
Temperature 52 °C
Threads APIC ID: 2, 3
Motherboard
Manufacturer ASUSTeK COMPUTER INC.
Model UX303LN (SOCKET 0)
Version 1.0
Chipset Vendor Intel
Chipset Model Haswell-ULT
Chipset Revision 0B
Southbridge Vendor Intel
Southbridge Model ID9C43
Southbridge Revision 04
System Temperature 54 °C
BIOS
Brand American Megatrends Inc.
Version UX303LN.203
Date 6/23/2014
PCI Data
Network
You are connected to the internet
Connected through Intel Dual Band Wireless-AC 7260
DHCP Enabled
Adapter Type IEEE 802.11 wireless
NetBIOS over TCP/IP Enabled via DHCP
NETBIOS Node Type Mixed node
Link Speed 11.6 KBps
Wi-Fi Info
Using native Wi-Fi API version 2
Available access points count 1
Wi-Fi (cli)
SSID cli
Frequency 2412000 kHz
Channel Number 1
Name cli
Signal Strength/Quality 99
Security Enabled
State The interface is connected to a network
Dot11 Type Infrastructure BSS network
Network Connectible
Network Flags Currently Connected to this network
Cipher Algorithm to be used when joining this network AES-CCMP algorithm
Default Auth used to join this network for the first time 802.11i RSNA algorithm that uses PSK
WinHTTPInfo
WinHTTPSessionProxyType No proxy
Session Proxy
Session Proxy Bypass
Connect Retries 5
Connect Timeout (ms) 60,000
HTTP Version HTTP 1.1
Max Connects Per 1.0 Servers INFINITE
Max Connects Per Servers INFINITE
Max HTTP automatic redirects 10
Max HTTP status continue 10
Send Timeout (ms) 30,000
IEProxy Auto Detect Yes
IEProxy Auto Config
IEProxy
IEProxy Bypass
Default Proxy Config Access Type No proxy
Default Config Proxy
Default Config Proxy Bypass
Sharing and Discovery
Network Discovery Enabled
File and Printer Sharing Disabled
File and printer sharing service Enabled
Simple File Sharing Enabled
Administrative Shares Enabled
Network access: Sharing and security model for local accounts Classic - local users authenticate as themselves
Adapters List
Enabled
Intel(R) Dual Band Wireless-AC 7260
Connection-specific DNS Suffix mshome.net
Connection Name Wi-Fi
NetBIOS over TCPIP Yes
DHCP enabled Yes
 

My Computer

System One

  • OS
    Windows 8.1 Single Language
    Computer type
    Laptop

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#4
Re-read what I asked for. No where did I state for you to post complete system spec's.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#5
Re-read what I asked for. No where did I state for you to post complete system spec's.
Lol, looks like Speccy cut and paste. I have the 7260 and it is working great so I don't think it is an adapter problem. Most likely configuration or drivers.

Capture.JPG
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

lambdackt

New Member
Posts
7
#7
Re-read what I asked for. No where did I state for you to post complete system spec's.
Lol, looks like Speccy cut and paste. I have the 7260 and it is working great so I don't think it is an adapter problem. Most likely configuration or drivers.

View attachment 61688
What version of windows are you using popeye? Are you using windows 8.1 Single language? I don't know but I guess the OS that comes with my laptop has a problem. It only loads the network adapter on restart and not on start after shutdown(unless if it just shut down and the network adapter was on before shutting it down). I think I should try installing another OS or version of windows OS.
 

My Computer

System One

  • OS
    Windows 8.1 Single Language
    Computer type
    Laptop

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#8
Same here Popeye. It worked fine with Xubuntu also. Same as the one in my wife's Toshiba.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#9
lambdackt the driver I have on mine is the 3/23/15 for my Dual Band 7260 AC. Which I downloaded from Intel.com. That is the only driver I self-installed. Left everything else that was updated through Microsoft Updates.

I just re-installed Windows 8.1 back on my laptop this week. Because for some reason, Ubuntu screwed up something with Cups, so I had to go back to using Windows 8, until they figure out the problem.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

lambdackt

New Member
Posts
7
#10
lambdackt the driver I have on mine is the 3/23/15 for my Dual Band 7260 AC. Which I downloaded from Intel.com. That is the only driver I self-installed. Left everything else that was updated through Microsoft Updates.

I just re-installed Windows 8.1 back on my laptop this week. Because for some reason, Ubuntu screwed up something with Cups, so I had to go back to using Windows 8, until they figure out the problem.
Thanks broe23! I'll try installing that version and I hope that will fix my problem.
 

My Computer

System One

  • OS
    Windows 8.1 Single Language
    Computer type
    Laptop

lambdackt

New Member
Posts
7
#11
Nothing worked. I tried your suggestion broe23 but it did not work. I updated the ATK, Chipset and wifi driver but it did not work. I installed ubuntu but it did not work(installed linux driver for my network adapter as well). I installed another version of Windows but still it did not work. Maybe this is a hardware problem right? It's very frustrating as I have to start and then restart windows just so that I can connect to wifi. Maybe in the future I'll just learn to live with this problem. Thanks for the help though.
 

My Computer

System One

  • OS
    Windows 8.1 Single Language
    Computer type
    Laptop

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#12
It may be. Or could be disabled in the bios or Fn key. That card retails for around $30.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#13
It may be. Or could be disabled in the bios or Fn key. That card retails for around $30.
Yea, really starting to wonder if the card is simply a lemon. I got mine for a bit less than $30 on a well known auction site.
Hopefully it is not something in the power circuit going to the card causing it to drop out.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

broe23

Retired from the grind
VIP Member
Pro User
Central IL

Posts
3,468
#14
I got both of mine at CDW. I still have the Realtek cards. As for the OP. Go out and get the Netgear a6200 or 6210. Both come with a USB extension cable.

My son uses his where his Mac Book gets limited range on his campus.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.

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