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Need some serious help, Cant sign into Windows


jgarcia79

New Member
Posts
3
#1
Heres my situation. Im trying to help my dad out. He has a Dell laptop with Win 8.1, He recently started getting a window during startup that had a random file name and would say (Is not responding). We could not figure out what the problem was. So we decided to try a selective startup. Using MSCONFIG the option was selected to use Diagnostic Startup.


Since doing that we cant load windows. Well, Windows starts, but when it asks for his pin number to enter his desktop we enter it. Once we do that it simply comes up with a screen that shows his user picture large in the middle of the screen with his name (like he needs to select his user) and if you click on it then you are taking back to the screen to enter the pin. If the pin is entered it goes right back to that screen. I decided maybe we should try to start the computer in safe mode. We try to, but it asks for his actual password, which he cant remember. It asks for that same password if we try anything else in the Startup options.

I really need some help on this as soon as possible.

I really hope someone can help me with this. We've tried every combination of password we can think of that my dad might have used and cant seem to remember the right one. I really need to help get windows started again because my dad has work files he needs to access very soon.

Any helps is greatly appreciated.
 

My Computer

System One

  • OS
    Windows 8

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#2

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

TairikuOkami

Be nice to all, please?!
Pro User
Trnava

Posts
683
#3
You can use some Live linux distro to save your files, it just runs from CD/USB, no need to install it.

The LiveCD List - For example: SystemRescueCd - Then you will just reinstall/refresh Windows.
 

My Computer

System One

  • OS
    Win 8.1.1 Pro x64
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo E525
    CPU
    AMD A4-3300M @ 2,0GHz
    Memory
    6GB DDR3 1333MHz
    Graphics Card(s)
    AMD Radeon HD 6480G 512MB shared
    Sound Card
    Creative Sound Blaster X-Fi Surround 5.1
    Screen Resolution
    1366x768
    Hard Drives
    WD 465GB
    Cooling
    Fusion Tweaker
    Keyboard
    Logitech K360
    Mouse
    Logitech M705
    Internet Speed
    50/50 MBps
    Browser
    Yandex
    Antivirus
    No AV & No Firewall
    Other Info
    Headphones: Sennheiser RS170

jgarcia79

New Member
Posts
3
#4
Thanks for the info. alphanumeric, I complete respect that we can not discuss hacking/cracking passwords here. Definitely not my intention. I just needed to know how to get out of the login loop that I was stuck at. Unfortunately, I dont think there is a solution without using the built in Dell Recovery.

TairikuOkami, thanks for that recommendation. I will be doing just that. Ive used the diagnostic option so many times and never had this issue, now I will be worried if I ever think I might have to use it. Oh well. Time to run recovery. Thanks again for the info.
 

My Computer

System One

  • OS
    Windows 8
Posts
32
#5
Hold-on: you could also use your Windows DVD and revert your system to a previous restore point ;)
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer Predator G7710 Crusader II
    CPU
    Xeon X5650
    Motherboard
    GA-X58A-UD7
    Memory
    12GB Mushkin Radioactive 1600Mhz
    Graphics Card(s)
    R9 390
    Sound Card
    X-FI Fatal1ty Champion
    Hard Drives
    Kingston HyperX Predator 240GB
    2x WD Velociraptor 300GB RAID
    2x WD Blue 1TB, non-RAID
    PSU
    Acer 750W
    Case
    Acer Predator Orange
    Cooling
    Asetek LCS AIO
    Keyboard
    Corsair Strafe RGB
    Mouse
    Razer Diamondback 2016

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#6
We'll definitely try to help you sort it out, we just have to be careful what we post so as not to break any forum rules is all. It was also a heads up as to why people may be reluctant to reply to your post. It's a tricky situation. I think you were 15 hours or so with no replays when I posted. Forgotten passwords always end up being a pain.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

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