Solved Need help resetting a friends laptop

BlaqkJak

New Member
Messages
5
So my friend did SOMETHING to his Gateway NE71B laptop and the only thing I can think to do anymore to fix it is do a system reset or whatever it is called for Windows 8. I have no experience with Windows 8 and he didn't get an OS disc with it. He got it from Wal-Mart >.>

So when I try to reset it tells me "Some files are missing. Your Windows installation or recover media will provide these files". Problem is he never made one of these when he first got the laptop. I made one as instructed but it won't read or something. Do I have to do something in particular for it to read the disc to get this going?

Refresh and reset both give me this error and I have been unable to do either. Been trying to figure this out for a couple days and I'm at wits end. If it's something minor I am forgetting I'm going to slap myself. I have no idea what he downloaded, knowing him he got spammed by popups and fell for the "Your system needs this!" BS and downloaded everything he came across. Anyhoo, any help would be appreciated, I can't seem to do this without a helping hand. I'm not horrible with computers but I may need some "Explain like I'm five" instructions for certain stuff.

Thanks ahead of time.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Gateway NE71B
    CPU
    not sure
    Motherboard
    not sure
    Memory
    4096 MB Ram
    Graphics Card(s)
    AMD E1-1200 APU W/Radeon 1.4ghz
    Browser
    Firefox

David Bailey

Banned
Messages
10,485
Location
Harrisonburg, Va.
You said reset does not work.
The reset in the picture ? :

Untitled.png

I have a Gateway from WalMart. :(

It has a recovery drive.
Open Defragmenter & see if one is listed :

Untitled.png
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

BlaqkJak

New Member
Messages
5
Correct, I tried the "Remove everything and reinstall windows" option again but it gave me the "Some files are missing. Your Windows installation or recover media will provide these files" response again.

The outlined option in the defragment part is there on my friends laptop.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Gateway NE71B
    CPU
    not sure
    Motherboard
    not sure
    Memory
    4096 MB Ram
    Graphics Card(s)
    AMD E1-1200 APU W/Radeon 1.4ghz
    Browser
    Firefox

David Bailey

Banned
Messages
10,485
Location
Harrisonburg, Va.
Something is messed up.
There are others here with more knowhow than I.

Sorry I can't be of more help. :(
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

BlaqkJak

New Member
Messages
5
That's all right, thanks for trying. :D
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Gateway NE71B
    CPU
    not sure
    Motherboard
    not sure
    Memory
    4096 MB Ram
    Graphics Card(s)
    AMD E1-1200 APU W/Radeon 1.4ghz
    Browser
    Firefox

BlaqkJak

New Member
Messages
5
OMG I want to slap him, he pulled out a USB drive and said "I backed up everything when I first got it I forgot about it". It is letting me reset so I think this should be good. >.<

I'll update after and declare this solved if it works, which I think it will. Grrr, I feel like a dumbass.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Gateway NE71B
    CPU
    not sure
    Motherboard
    not sure
    Memory
    4096 MB Ram
    Graphics Card(s)
    AMD E1-1200 APU W/Radeon 1.4ghz
    Browser
    Firefox

BlaqkJak

New Member
Messages
5
Thanks, I was trying to avoid that. Luckily he backed up everything on the flash drive and everything reset fine and everything is running smooth now. I just wish he had remembered sooner. >.<

Thanks again for the help everyone, this is solved.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Gateway NE71B
    CPU
    not sure
    Motherboard
    not sure
    Memory
    4096 MB Ram
    Graphics Card(s)
    AMD E1-1200 APU W/Radeon 1.4ghz
    Browser
    Firefox

slurp812

Member
Member
Messages
73
I believe you can grab a copy from MS. As long as you have a valid license. Download on another PC, and burn a dvd...
 

My Computer

System One

  • OS
    windows 7 home premium 64bit

theog

VIP Member
VIP Member
Gold Member
Messages
5,591
I believe you can grab a copy from MS. As long as you have a valid license. Download on another PC, and burn a dvd...


Only if you buy the Windows 8 pro upgrade.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
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