Solved Need Help Removing Live ID From Windows 8 Store

RJUCPU

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I hope I've put this in the right area of the forum. If not, please forgive me (and move this as you see fit).

I'll try to explain this to the best of my ability, please bear with me through the explanation. When I first started this job I was the first user on a new PC with Windows 8. I was asked to set up a Skype account which I did by creating a new Windows Live e-mail since I didn't want to use my personal one for business. I had continual problems with some conflict (I never found but believe it was caused by Skydrive) that caused my Live account to continuously need a password reset. After much frustration I set up a Skype direct account and closed the Live account.

Today I tried to go into the Windows Store to download an app and it's still asking me to log-in with the old, closed Live account. I have literally been sitting here for an hour and a half trying to find a way to log-in to the store with a different user and e-mail. There is nothing. I tried Microsoft live chat support which was really no support at all. I printed out and tried the instructions I found on this site for signing in with a different Microsoft account but it doesn't work as nowhere am I given the option on the screen to sign in with a different account. It shows my Live account with no option to change to another and a password box with the message that too many attempts were made to log-in blah blah blah reset the password. But, the account is closed so this is impossible to do (yes, I even tried that method but it tells me my account is closed ugh).

store.jpg

Microsoft's instructions to do this by managing user accounts does not work as there is no user account on this PC associated with that e-mail address. I log in daily with a local administrator account and the only other account is Guest. I log in to Skype with a Skype (not Live) account. I log into Outlook e-mail with a business/local e-mail account. The Skydrive account is also no longer used as we switched to Dropbox.

I tried doing the instructions to clear the Windows Store cache (run>wsreset.exe) but that did nothing to remove this account.

I'm at my wits end and I've googled so many dead ends I'm about to pull my hair out. If anyone has any information about how to remove an e-mail account associated with the store, that is no longer a valid/open e-mail account, I would forever be grateful.
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Hi Shawn, thank you for the reply.

I'm not sure I can (or want to) change the local administrator sign-on as this is a company computer and they might not like that it's changed. I'm not certain that would resolve the error anyway. The local administrator sign-on is not a Microsoft account and it's also not the same as the username the store is logging in with, or trying to anyway.

That's the thing. The account that the store is trying to use isn't associated with anything else on this computer and hasn't been for months. From what you have suggested, wouldn't that basically be the same as what's happening now?

Please forgive me if I'm missing something. This whole issue just has me frustrated beyond belief.
 

My Computer

System One

  • OS
    Windows 8
The thinking would be that since it's a new user account, you would be able to sign in that account's Store with the Microsoft account you wanted instead since the new account's Store wouldn't be locked like the other account's Store currently is.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Oh, I see, thank you. I'll give that a try and report back!

Update:

Okay so I went in as you suggested and did "add user" using the Microsoft Live account associated with the old Skydrive (but still active). I then logged in with that account and went to the store. It didn't bring back up the old e-mail and it did allow me to download the app I was wanting. Everything worked fine.

I went out, switched the User back to the local account and signed back in to Windows the same way I normally do. Now when I go into the store it asks me to sign in (with whatever account I want). The original Live account appears to have purged thankfully!

THANK YOU!!! Soooo very much. I don't know how this worked, I don't fully understand it, but I don't care. I have the ability to get into the Windows Store and I still have my original local (company) log-in.

Now maybe I can relax a bit :D
 
Last edited:

My Computer

System One

  • OS
    Windows 8
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