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Multiple BSODs and graphics driver crashes.


DJNads

New Member
Posts
16
#1
So for about a month now I've been having blue screens while running certain games (Assetto Corsa, Project Cars) and other programs like the full screen apps downloaded from the store. At first I thought it was related to a possible HDD failure but after running several tests everything came back fine. I did a fresh install of 8.1 not long ago and for a while I had no issues but they came back.

Things I have tried: Complete graphics driver uninstall and reinstall, downgrading to a different version, upgrading to a different version. Complete wipe and reinstall of windows 8.1. sfc /scannow, chkdsk /f /r.
Here are the dump files since reinstalling.
View attachment 53782

Edit: Forgot to mention this is a laptop. Acer Aspire V3-571G-6407
 

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blueelvis

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#2
Hi DJNads & Welcome to the forums ^_^,

The ZIP File uploaded by you is empty and does not contain any Dump files to analyse. Kindly re-run the Diagnostic Tool and make sure that you run it for at least 15 minutes or until the app says that it has finished the work.

Re-upload the freshly generated ZIP File and make sure that there are Dump files inside it ^_^


-Pranav
 

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DJNads

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Posts
16
#3
Hey sorry about that, I've run the diagnostics tool a few times but just doesn't seem to add anything to the archive. Can I just manually create the archive of minidump files and upload it? I'll edit this post with the archive if the tool works, but let me know if I can do it myself.


Edit: Sorry about all of that. Eventually got it to work but the program was causing some graphical issues. Screen would black out then show the lockcreen then hack to the desktop.

Here is the archive. Double checked that the program wrote to it this time.
View attachment 53838
 
Last edited:

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    Windows 8.1

DJNads

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Posts
16
#4
Just want to bump this and say I jumped ahead a bit and just installed the VGA driver that comes from the manufacturer and my crashes with loading anything graphically intensive have stopped. My only question is why did that problem happen all of a sudden? I had been running with the nvidia driver pretty much since I got this laptop. Didn't update it recently when the problem started. Just happened out of nowhere.


Edit: Never mind.. The gpu driver crashes came back. My guess is drivers are conflicting somewhere. But yeah, no bluecreen yet, just crashing and recovering.
 
Last edited:

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softwaremaniac

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#5

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DJNads

New Member
Posts
16
#6
Try this method: Display driver stopped responding and has recovered Display driver - Microsoft Community
Be very careful. If you do not know how to do this, don't. Ask someone to do it for you, because registry editing is very dangerous.
That was one of the first things I tried. Neither of them actually stopped the driver from crashing. Stopped the video_tdr_failure bluescreen though when I did it.

Edit: Here is a minidump of the most recent bluescreen I had. It was driver_power_state_failure
View attachment 53876
 
Last edited:

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blueelvis

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#7
Hi DJNads ^_^,

I have analysed your latest dump files and below has been provided an analysis of the same for informative purposes :-
Code:
0: kd> !irp ffffe0015b312560
Irp is active with 4 stacks 3 is current (= 0xffffe0015b3126c0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 ffffe0015aa32640 00000000 fffff80071a1723c-ffffe001580056a0    
        \Driver\pci nvlddmkm
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe001581051f0 00000000 fffff802c5f29c30-ffffe0015b5dcb80 Success Error Cancel pending
        \Driver\n[COLOR=#FF0000][B][U]vlddmkm nt!PopRequestCompletion[/U][/B][/COLOR]
   Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe0015b5dcb80    
   Args: 00000000 00000000 00000000 00000000
And we have the NVIDIA Display Driver causing the problems.
Now, regarding your VIDEO related errors. For laptops, it is strongly suggested to use the graphics drivers provided by the manufacturer of the Laptop since they tweak the drivers so that it could support the Graphics Switching Technology. Generally, a laptop has an integrated graphics and an external Graphics Card attached separately on the motherboard. During heavy utilization like gaming, the external graphics card is turned on for maximum performance and while the use is normal like browsing, watching movies, the driver switches back to integrated graphics. This is done to provide performance and battery backup in the appropriate situations.

It seems that the NVIDIA Streaming Service is turned on. Kindly disable this Service from the Services Window (To open it, press Start + R , type in "services.msc" and hit Enter). This service is known to cause problems. Also disconnect your Razer Devices till the time we are troubleshooting with your system.
Remove TrueCrypt as well since it is vulnerable and caused problems in the past.

If the problem is still not solved, kindly take a look at this thread -
http://www.eightforums.com/bsod-crashes-debugging/56407-bsod-please-help.html#post447522





@Softwaremaniac - I have created a post on my website over here -
TDR Fix (For AMD & NVIDIA Users) - OMG Debugging!!!
Take a read and whenever you want to suggest that particular registry fix, just ask the user to download the file and open it up. Also make sure that you understand that this is not a fix but rather a workaround and the method suggested first in the website should be tried. I hope this helps :)


-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
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    Toshiba 500 GB
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    Google Chrome
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DJNads

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Posts
16
#8
Thank you very much. What you do is greatly appreciated. Yeah, I forgot to uninstall truecrypt after running it for a few minutes while I decrypted some stuff to just use bitlocker. Could you explain how the Nvidia streaming service could be causing all of these issues? I'm assuming it's because my GPU doesn't actually support it. And thanks for the other link, I'll make sure to remove geforce experience if this issue persists.

Edit: After disabling the service, uninstalling Geforce Experience, Truecrypt, and Razer Cortex, and making sure I have the driver from the manufacturer installed, the driver crashing/recovering still happens.
 

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blueelvis

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#9
Thank you very much. What you do is greatly appreciated. Yeah, I forgot to uninstall truecrypt after running it for a few minutes while I decrypted some stuff to just use bitlocker. Could you explain how the Nvidia streaming service could be causing all of these issues? I'm assuming it's because my GPU doesn't actually support it. And thanks for the other link, I'll make sure to remove geforce experience if this issue persists.

Edit: After disabling the service, uninstalling Geforce Experience, Truecrypt, and Razer Cortex, and making sure I have the driver from the manufacturer installed, the driver crashing/recovering still happens.
Did you try the Registry Fix which I suggested in my previous post?
Are you only getting Driver Crashes/Recovering or are you experiencing any BSODs as well?

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

DJNads

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Posts
16
#10
Yeah the registry fix/workaround was one of the first things I saw to do after researching the tdr failure. I haven't had and BSODs since reinstalling the original driver and uninstalling geforce experience. Just driver crashes/recovering when loading Assetto Corsa. (It might be an isolated incident with that game since it is still in pre-release, but I just want to make sure)
 
Last edited:

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softwaremaniac

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#12
Does the crash still occur just in that one game?
 

My Computer

System One

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    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
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    Artic Cooling Freezer Pro
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    Logitech G710+
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    Razer Mamba Elite 2012
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blueelvis

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#13
Kindly answer what softwaremaniac has asked. You could also stress test your GPU so that you could be certain if it is your GPU at fault or the game.

FurMark Video Stress Test - free from here: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test (Looks like it's "BURN-IN test" now)
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90ºC. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
If the temperature gets above 100ºC, quit the test - the video card is overheating.
- Click "Quit" to exit[/quote]
What you are looking for:
- excessive heat from the GPU (report back with anything over 90ºC)
- problems with the video display (picture is distorted or jumbled, picture turns black, etc)
- problems reported by the program (I haven't seen this, but "just in case")


Let me know how it goes ^_^
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

DJNads

New Member
Posts
16
#14
@Softwaremaniac: So far the only thing that gets the driver to crash is that game.

I tried running the stress test but it never actually loads. Just stops responding before the test starts. I tried in fullscreen and windowed mode. There is a text file in the main directory called FurMark_0001 that shows some logs. However I don't think it's for my laptop because it's saying I'm running windows 7 with a gtx 660...

Edit: Forgot to mention that I tried in windows 8 and 7 compatibility mode with admin rights.
 
Last edited:

My Computer

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    Windows 8.1

DJNads

New Member
Posts
16
#15
So I got a bluescreen after windows updated. There are about 16 updates that installed and I'm not sure which one caused it. It only bluescreened once, but the driver crashing has happened more when running google chrome.

Here is the minidump from that crash.
View attachment 54088
 

My Computer

System One

  • OS
    Windows 8.1

DJNads

New Member
Posts
16
#16
So it's consistently crashing on startup now. Any help would be appreciated. I'm running in safe mode right now.

I ran driver verifier because the last crash is most likely due to a driver issue. I think that's why I got DRIVER_VERIFIER_IOMANAGER_VIOLATION as the stop code for this one.

View attachment 54176
 

My Computer

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    Windows 8.1

softwaremaniac

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#17
Your USB Wi-fi Device might be causing crashes because it's outdated
Code:
[COLOR=red][B]pneteth.sys Fri Nov 25 06:25:50 2011  (4ECF26DE)[/B][/COLOR] 
PdaNet USB wireless tether 
[URL="http://www.carrona.org/drivers/driver.php?id=pneteth.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]pneteth.sys[/COLOR][/B][/URL] 

HECIx64.sys Tue Jul 3 00:14:58  2012 (4FF21D62) 
Intel Management Engine Interface 
[URL="http://www.carrona.org/drivers/driver.php?id=HECIx64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]HECIx64.sys[/COLOR][/B][/URL] 

athw8x.sys Thu Jan 17 10:15:39  2013 (50F7C13B) 
Atheros Wireless LAN Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=athw8x.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]athw8x.sys[/COLOR][/B][/URL] 

k57nd60a.sys Wed Jan 30 01:48:55  2013 (51086DF7) 
Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver  
[URL="http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]k57nd60a.sys[/COLOR][/B][/URL] 

ScpVBus.sys Sun May 5 23:31:26  2013 (5186CFAE) 
Scarlet.Crush Productions Scp Dual Shock 3 Virtual Bus  Driver 
[URL="http://www.carrona.org/drivers/driver.php?id=ScpVBus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ScpVBus.sys[/COLOR][/B][/URL] 

intelppm.sys Thu Aug 22 10:46:35  2013 (5215CFEB) 
Intel Processor driver 
[URL="http://www.carrona.org/drivers/driver.php?id=intelppm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]intelppm.sys[/COLOR][/B][/URL] 

dump_storahci.sys Thu Aug 22  13:40:39 2013 (5215F8B7) 
driver created to provide disk access during crash  dump file generation 
[URL="http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]dump_storahci.sys[/COLOR][/B][/URL] 

nvlddmkm.sys Thu Aug 29  23:39:12 2013 (521FBF80) 
nVidia Video drivers 
[URL="http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvlddmkm.sys[/COLOR][/B][/URL] 

nvpciflt.sys Thu Aug 29 23:39:37  2013 (521FBF99) 
nVidia 3D Vision Display driver 
[URL="http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]nvpciflt.sys[/COLOR][/B][/URL] 

iwdbus.sys Thu Mar 13 22:59:14  2014 (53222A32) 
Intel WIDI Bus Enumerator driver[br]Related to Intel Widi -  Wireless Display 
[URL="http://www.carrona.org/drivers/driver.php?id=iwdbus.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]iwdbus.sys[/COLOR][/B][/URL] 

igdkmd64.sys Fri Sep 26 15:42:04  2014 (54256D2C) 
Intel Graphics driver 
[URL="http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]igdkmd64.sys[/COLOR][/B][/URL] 



Debug session time: Thu  Nov 20 21:39:31.166 2014 (UTC + 1:00) 
Loading Dump File  [C:\Users\Mihael\SysnativeBSODApps\112014-26265-01.dmp] 
Built by:  9600.17328.amd64fre.winblue_r3.140827-1500 
System Uptime: 0 days 0:00:13.926  
Probably caused by : ntkrnlmp.exe ( nt!ViGenericDriverEntry+0 ) 
BugCheck  C9, {21f, fffff8029f696934, ffffcf805c0dcdc0, 0} 
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C9"]DRIVER_VERIFIER_IOMANAGER_VIOLATION  (c9)[/URL] 
Bugcheck code 000000c9 
Arguments: 
Arg1: 000000000000021f, A  driver has not filled out a dispatch routine for a required IRP major function.  
Arg2: fffff8029f696934, The address in the driver's code where the error was  detected. 
Arg3: ffffcf805c0dcdc0, IRP address. 
Arg4: 0000000000000000  
BUGCHECK_STR: 0xc9_21f 
PROCESS_NAME: System 
FAILURE_BUCKET_ID:  0xc9_21f_VRF_nt!ViGenericDriverEntry  
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  




--- E O J --- 2014 Nov 20 22:54:03 PM _88-dbug Copyright  2012 Sysnative Forums 
--- E O J --- 2014 Nov 20 22:54:03 PM _88-dbug  Copyright 2012 Sysnative Forums 
--- E O J --- 2014 Nov 20 22:54:03 PM  _88-dbug Copyright 2012 Sysnative Forums
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0

blueelvis

OMG Debugger!
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#19
Hi DJNads ^_^,

I have analysed your latest dump files and it seems that the Driver Verifier failed in flagging the Driver. I also do not see many drivers on your Dump file. The Dump file is giving me Device Object Not Found. This means that the Minidump file has not saved the data properly.
Kindly upload a ZIPPED copy of the complete memory dump found at "C:\Windows\Memory.DMP". Make sure that before uploading the Dump file, you ZIP it up.

Also, kindly run the Hardware Diagnostics over here and report back the result -
Hardware Diagnostics

-Pranav
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!