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Multiple BSOD (ntoskrnl.exe, NETIO.SYS, dxgmms1.sys)


kilesazan

New Member
Posts
5
#1
Guys I encountered multiple BSODs, It happens when I'm just surfing the net, games or sometimes even just by watching videos/movies.

I'am just a novice in troubleshooting with drivers and just follow steps on this forum and other suggestions, some driver caused BSOD already stopped from reoccurring(Thanks guys), but I'am stuck on finding the source of this new BSODs your help is really appreciated.

Here's my file View attachment 61976
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N550JV - DB72t
    CPU
    Intel Core i7-4702HQ
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce 750M

kilesazan

New Member
Posts
5
#2
Now I BSOD when watching video, or when there's .GIF

Update: I do a clean install, and re-update all of my drivers and software, also uninstall some bloatware from ASUS, now I BSOD when watching video, or when there's .gif on my webpage, also chrome usually crashed.

where is my updated Logs.
View attachment 62295
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N550JV - DB72t
    CPU
    Intel Core i7-4702HQ
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce 750M

Boozad

Better Call Saul
Team Member
VIP Member
Pro User
Wolves, England

Posts
143
#3
Your Intel graphics driver has been flagged. It's quite old and needs updating, visit the support page for your laptop and search for an updated version.

Code:
ffffd000`26f48db8  fffff800`b45cc74fUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
[COLOR=#ff0000]*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys[/COLOR]
 igdkmd64+0xf874f

2: kd> lmvm igdkmd64
start             end                 module name
fffff800`b44d4000 fffff800`b48ec000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=#0000ff]Tue Sep 17 01:08:54 2013[/COLOR] (52379D96)
    CheckSum:         003FE60C
    ImageSize:        00418000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Also check for an updated BIOS version:

Code:
BIOS Version:              American Megatrends Inc. N550JV.208, [COLOR=#ff0000]11/19/2013[/COLOR]

:ar: Download and run MemTest86+ to test your RAM. RAM - Test with Memtest86+ - Windows 7 Help Forums

Note   Note


Run MemTest86+ for at least 8 passes. Ideally set it off before you go to bed and leave it overnight, we're looking for zero errors here. A single error will show something's going bad with your RAM.


Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

Run chkdsk. Disk Check - Windows 7 Help Forums

Report back with the results.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure

kilesazan

New Member
Posts
5
#4
Boozad thank you for your time, okay I will update my Intel Graphics Driver, and update if it solves this issue,
my BIOS 208 is in its latest version according to ASUS official site.
I will come back for memtest result
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N550JV - DB72t
    CPU
    Intel Core i7-4702HQ
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce 750M

Boozad

Better Call Saul
Team Member
VIP Member
Pro User
Wolves, England

Posts
143
#5
No problem, keep us posted.
 

My Computer

System One

  • OS
    Win7 Pro x64 | Win8.1 Pro x64 VM | Win 10TP x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i7-4790k
    Motherboard
    ASUS Sabertooth Z87 (BIOS 2004)
    Memory
    8GB Kingston HyperX Genesis @1600MHz
    Graphics Card(s)
    EVGA GTX 980 Classified
    Sound Card
    Onboard Realtek
    Monitor(s) Displays
    Samsung S24B300
    Screen Resolution
    1920 x 1080
    Hard Drives
    Intel 520 Series 240GB SSD /
    Samsung 850 EVO 120GB SSD /
    2TB WD Caviar Black /
    2TB WD Caviar Black /
    2TB WD Caviar Green
    PSU
    Corasiar HX 850-80 Gold Modular
    Case
    Cooler Master Silencio 650
    Cooling
    Corsair H80i + 2x SP120s + 2x Noctua intakes
    Keyboard
    Microsoft Sidewinder X4
    Mouse
    Gigabyte M6900
    Internet Speed
    152Mb/s
    Browser
    Firefox
    Antivirus
    F-Secure

kilesazan

New Member
Posts
5
#6
Problem in doing memtest86

Hi Boozad, I can't do memtest maybe because of secure boot, It is in gray and won't be disabled,
Check disk didn't find any errors, and SeaTools short DST also passed.

still got new BSOD here it is, all my drivers are updated based on my manufacturer support website, i try to run latest driver coming from Intel website for my HD Graphics, but it wont install because it is not verified by my manufacturer (is there a way to override this?).

here's my new .dmp files, hope it helps.
View attachment 62356

thank you for your continues support Boozad.
 

My Computer

System One

  • OS
    Windows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N550JV - DB72t
    CPU
    Intel Core i7-4702HQ
    Memory
    8 GB
    Graphics Card(s)
    NVIDIA GeForce 750M

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