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Multiple BSOD Driver Power State Failure 0x0000009f


mkb613

New Member
Posts
5
#1
Hello,

I have had many BSOD's lately. Most are occurring when starting games such as World of Warcraft, but they have occurred during other processes as well. The error message is for a Driver Power State Failure. I have looked on many sites and found nothing that suits my issue I will be posting all the dump files. Thanks for the help!
 

My Computer

System One

  • OS
    Windows 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#2
Hi mkb613 & Welcome to the forums ^_^,

I have analyzed your dump files and below is a summary of that :-
Code:
0: kd> !irp ffffe0013f957ca0
Irp is active with 6 stacks 4 is current (= 0xffffe0013f957e48)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe0013b1ef060 00000000 fffff801d1ad8fc4-ffffd000ec50f8f0 Success Error Cancel pending
           \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 ffffe0013f1421f0 00000000 fffff8035d5242d8-ffffe00140299f08 Success Error Cancel pending
          Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 \Driver\[B][U]nvlddmkm[/U][/B]    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe00140299f08    

            Args: 00000000 00000000 00000000 00000000
We see that the NVIDIA Driver is blamed in this case. Could you please perform a clean install for this one? Now, since you are using a laptop, I would suggest you to remove the current drivers from your system and perform a clean install from the Display Drivers found at your OEM's support page as laptops generally have Switchable Graphics for which the drivers(From the manufacturer's) need to be modified and are only available from the OEM which in your case is ASUS. Furthermore, below is a list of 3rd party drivers found on your system :-
Code:
**************************Wed Jul 16 10:52:09.964 2014 (UTC + 5:30)**************************
[B][U]ASMMAP64.sys           Thu Jul  2 14:43:26 2009 (4A4C7A36)
AiCharger.sys          Fri Sep 23 07:34:40 2011 (4E7BE938)
[/U][/B]GEARAspiWDM.sys        Fri May  4 01:26:17 2012 (4FA2E2E1)
btwl2cap.sys           Thu Jul 26 20:44:41 2012 (50115EE1)
kbfiltr.sys            Thu Aug  2 08:52:22 2012 (5019F26E)
atkwmiacpi64.sys       Tue Jul  2 14:05:32 2013 (51D290D4)
plctrl.sys             Thu Jul 11 08:53:44 2013 (51DE2540)
L1C63x64.sys           Tue Jul 16 12:26:31 2013 (51E4EE9F)
iwdbus.sys             Thu Jul 25 06:36:12 2013 (51F07A04)
ETD.sys                Thu Aug  1 13:09:54 2013 (51FA10CA)
bcbtums.sys            Wed Aug  7 20:41:22 2013 (5202639A)
intelppm.sys           Thu Aug 22 14:16:35 2013 (5215CFEB)
btwampfl.sys           Sat Aug 31 00:02:26 2013 (5220E53A)
TeeDriverx64.sys       Thu Sep  5 23:32:18 2013 (5228C72A)
igdkmd64.sys           Tue Sep 17 05:38:54 2013 (52379D96)
dump_iaStorA.sys       Wed Sep 18 21:03:51 2013 (5239C7DF)
iaStorA.sys            Wed Sep 18 21:03:51 2013 (5239C7DF)
bcmwl63a.sys           Sun Sep 29 01:05:45 2013 (52472F91)
btwavdt.sys            Tue Oct  1 06:53:03 2013 (524A23F7)
btwaudio.sys           Tue Oct  1 06:55:30 2013 (524A248A)
btwrchid.sys           Tue Oct  1 06:55:58 2013 (524A24A6)
[B][U]AsHIDSwitch64.sys      Tue Oct  8 07:15:17 2013 (525363AD)
[/U][/B]RTKVHD64.sys           Tue Dec 24 17:19:30 2013 (52B974CA)
nvvad64v.sys           Fri Mar 28 19:02:06 2014 (533579D6)
nvlddmkm.sys           Tue May 20 04:38:44 2014 (537A8EFC)
NvStreamKms.sys        Thu May 22 22:13:14 2014 (537E2922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 13 07:11:38.534 2014 (UTC + 5:30)**************************
hiber_storport.sys     Thu Aug 22 17:10:18 2013 (5215F8A2)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Jul 13 02:40:19.358 2014 (UTC + 5:30)**************************
avgwfpa.sys            Thu May 15 00:39:03 2014 (5373BF4F)
avgrkx64.sys           Tue Jun 17 19:36:04 2014 (53A04B4C)
avgmfx64.sys           Tue Jun 17 19:36:17 2014 (53A04B59)
avgidsdrivera.sys      Tue Jun 17 19:36:18 2014 (53A04B5A)
avgdiska.sys           Tue Jun 17 19:36:19 2014 (53A04B5B)
avgidsha.sys           Tue Jun 17 19:36:20 2014 (53A04B5C)
avgloga.sys            Tue Jun 17 19:36:42 2014 (53A04B72)
avgldx64.sys           Tue Jun 17 19:51:28 2014 (53A04EE8)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=plctrl.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=hiber_storport.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys

Please remove all the ASUS Bloatware from your Laptop and see if you could find updates to other drivers from ASUS and install only those.

In case you still have problem, do let me know and I would be glad to help you out ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

mkb613

New Member
Posts
5
#3
Thanks for the help! Shortly after posting this I decided to do a system reset. But yet again the problems are persisting. I will take your advice and see what happens. Thanks again!
 

My Computer

System One

  • OS
    Windows 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#4
Thanks for the help! Shortly after posting this I decided to do a system reset. But yet again the problems are persisting. I will take your advice and see what happens. Thanks again!
Looking forward to your update ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

mkb613

New Member
Posts
5
#5
Persisting Issues

First I would like to thank you for the assistance you have given me thus far. I have taken your advice and also purchased two premium software products to help with this issue. These products are Advanced System Care Ultimate and Driver Booster Pro. These products are designed to keep drivers up to date and in good standing. They also clean registries and defrag disks. Despite all of this i have still been getting BSOD's. I will post the dump files below. Thanks for the help!
 

My Computer

System One

  • OS
    Windows 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#6
First I would like to thank you for the assistance you have given me thus far. I have taken your advice and also purchased two premium software products to help with this issue. These products are Advanced System Care Ultimate and Driver Booster Pro. These products are designed to keep drivers up to date and in good standing. They also clean registries and defrag disks. Despite all of this i have still been getting BSOD's. I will post the dump files below. Thanks for the help!
Hi Mkb613,

I am sorry to say but you must not use products like Driver Booster or such utilities as one cannot keep your drivers updated, you would have to do it yourself :( . Furthermore, such products can make devastating changes to the registry of the machine which can make it unbootable so I would advise you not to use such products and if you have just bought them, ask for refund.

Below is a list of drivers which I still found in your dump files :-
Code:
**************************Sat Jul 19 09:41:55.267 2014 (UTC + 5:30)**************************
[COLOR=#ff0000][U][B]ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
[/B][/U][/COLOR][U][B]bdfsfltr.sys                Wed Mar 23 19:22:33 2011 (4D89FB21)
AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
[/B][/U]btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)
kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
atkwmiacpi64.sys            Tue Jul  2 14:05:32 2013 (51D290D4)
L1C63x64.sys                Tue Jul 16 12:26:31 2013 (51E4EE9F)
ETD.sys                     Thu Aug  1 13:09:54 2013 (51FA10CA)
bcbtums.sys                 Wed Aug  7 20:41:22 2013 (5202639A)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
btwampfl.sys                Sat Aug 31 00:02:26 2013 (5220E53A)
dump_iaStorA.sys            Wed Sep 18 21:03:51 2013 (5239C7DF)
iaStorA.sys                 Wed Sep 18 21:03:51 2013 (5239C7DF)
iwdbus.sys                  Fri Sep 27 03:08:04 2013 (5244A93C)
bcmwl63a.sys                Sun Sep 29 01:05:45 2013 (52472F91)
btwavdt.sys                 Tue Oct  1 06:53:03 2013 (524A23F7)
btwaudio.sys                Tue Oct  1 06:55:30 2013 (524A248A)
btwrchid.sys                Tue Oct  1 06:55:58 2013 (524A24A6)
AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
igdkmd64.sys                Thu Dec 19 02:19:12 2013 (52B20A48)
nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
RTKVHD64.sys                Wed May 14 15:58:52 2014 (53734564)
nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
NvStreamKms.sys             Thu May 22 22:13:14 2014 (537E2922)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jul 19 08:54:18.463 2014 (UTC + 5:30)**************************
RTKVHD64.sys                Tue Dec 24 17:19:30 2013 (52B974CA)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=bdfsfltr.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys

Please perform the below steps :-
1. Do a manual search in My Computer for "AiCharger.sys" and then rename the file.

2. Remove Bitdefender (There are partial traces present) using this **TOOL**.

3. The driver highlighted in RED must be updated manually by going to the manufacturer of your machine and then downloading and installing the update for the ATK Utility.

4. Remove the Asus Wireless Radio Control.

The newer dump files still blame your NVIDIA drivers but please perform the above steps before we could proceed further.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!

mkb613

New Member
Posts
5
#8
Also should i continue to use advanced system care and just not driver booster? The IT professional at the university recommends it's use.
 

My Computer

System One

  • OS
    Windows 8.1

blueelvis

OMG Debugger!
VIP Member
Pro User
India

Posts
2,097
#9
What should I rename AiCharger.sys to?
Also should i continue to use advanced system care and just not driver booster? The IT professional at the university recommends it's use.
You could rename the "Aicharger.sys" to "Aicharger-backup.sys".

Regarding the Advanced System Care, I would rather advise you to turn on Windows Defender & Windows Firewall as that should suffice your needs for an Antivirus & Firewall. I would not recommend a Registry Cleaner because they can make devastating changes to the Registry which can lead to no internet, unbootable PC's etc.

But, if your University recommends it then I would say to use it. Just do not use the Driver Booster as you never know from where it is downloading the files from.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!