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MSCONFIG stuck in "Selective Startup"

oldrunner55

New Member
Recently doing a system cleanup of a friends HP touch screen Windows 8.1 machine when restarted, most of her programs and data appeared to be gone. Found that MSCONFIG was in "Selective Startup". After switching it back to "Normal Startup" all of her programs and documents were back. However, MSCONFIG was back to "Selective Startup". If she now shuts down the system, when she starts it again the next time all of her stuff will be gone. As she is an elderly widow, she will panic and I'll get another call. For the time being, I've told her to not shut down until I can solve this. I have spent hours doing Google searches and have searched here to no avail. I did remove some programs but they are not listed in task manager so that doesn't seem to be the problem. I have checked a couple of other machines and they are all in "Normal Startup". I even removed a program from my own Win 8.1 machine to try and duplicate the problem but could not. Sorry for this being so wordy but I'm lost. Please help. Thank you.
 

My Computer

System One

  • OS
    Windows 8.1

MilesAhead

Eclectician
VIP Member
Pro User

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

oldrunner55

New Member
Unfortunately, there is no "Advanced Troubleshooting Settings" dialog box in MSCONFIG ! Everyone says click on the "Advanced" button in MSCONFIG but that doesn't exist in any version of Win 8.1 that I've seen.
 

My Computer

System One

  • OS
    Windows 8.1

MilesAhead

Eclectician
VIP Member
Pro User
Unfortunately, there is no "Advanced Troubleshooting Settings" dialog box in MSCONFIG ! Everyone says click on the "Advanced" button in MSCONFIG but that doesn't exist in any version of Win 8.1 that I've seen.

I don't have Windows 8.1 to look at. But in my Windows 8.0 in the Boot Tab there is an Advanced Button.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

KYHI

Well-Known Member
Pro User
I am using windows 8.1 and hope this helps..

Capture.JPG

Capture1.JPG

Capture2.JPG

That I am aware of my system has always shown "Selective Startup"
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

MilesAhead

Eclectician
VIP Member
Pro User
I am using windows 8.1 and hope this helps..
View attachment 68798

That I am aware of my system has always shown "Selective Startup"

Thanks for posting the screen shots. According to the page I linked, if any of the Advanced Options are selected, as some of yours are, the system will automatically revert to Selective Startup.
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad
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