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Mouse won't work now touchscreen won't work. Windows updat


Surgikill

New Member
Member
Posts
150
#1
Alright guys, Windows update has been really messing with my pc lately. I ran update and when it installed the updates my integrated mouse ended up not working. I rolled back update and installed the updates one by one and the one I ended up not installing was the camera codec pack. Now the problem I am having is that my touchscreen won't work. If I talk to HP support they do the most basic thing they can and then when they can't fix it they tell me that I have to ship it to them because hardware is broken. (obviously not the case because uninstalling an update fixed my problem.) If you guys know what update is at fault or if you know how to diagnose the problem I would be grateful.

Thank you.
 

My Computer

System One

  • OS
    Windows 8, Kali
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY TouchSmart m6 Sleekbook
    CPU
    i5 4200 u
    Memory
    8gb DDR3 1600
    Graphics Card(s)
    Intel HD 4400
    Browser
    Firefox
    Antivirus
    Defender

MilesAhead

Eclectician
VIP Member
Pro User
Posts
2,130
#2
There's no shortcut I know of. It's a matter of roll it back so the system works normally. Install the next update in the list. Test. Repeat.

Until you find the culprit.

It may be a good idea to write down the updates on a pad of paper as you install them. Over time it's easy to lose your place in the list. Especially with rebooting etc..
 

My Computer

System One

  • OS
    Windows 8.0 x64
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satelite C55D-A Laptop
    CPU
    AMD EI 1200
    Memory
    4 gb DDR3
    Graphics Card(s)
    Raedon 340 MB dedicated Ram
    Monitor(s) Displays
    Built in
    Screen Resolution
    1366 x 768
    Hard Drives
    640 GB (spinner) Sata II
    Keyboard
    Built in
    Mouse
    Touch pad

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