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Mouse suddenly stopped working in just 1 laptop


Posts
90
#1
Hi, I have a Windows 8.1 Lenovo notebook and a Toshiba Satellite Windows 7 laptop, and a mouse, lol.

Well, the mouse has been working fine for 4 months, but suddenly, the mouse has stopped working in my Toshiba laptop. As I didn't know how to fix it, and as Toshiba laptop was full of crap, I've just formatted its HDD and made a clean install of Windows 8.1 and updated everything.

After that, I've plugged the mouse in and the same error: it connects and disconnects all the time. Sometimes, if I'm in the Device Manager refreshing the devices, mysteriously it start to work, but just for a few minutes. Sometimes, and just sometimes, the Device Manager shows that there's an unknown device connected to a USB port that is not working. The error code is 43.

That mouse works perfectly in my other notebook, the lenovo. I've connected a different mouse to the Toshiba and it works perfectly, in any port. So that makes me say this:

-The mouse is not broken, cause it works in my other laptop
-Toshiba's USB ports work nice cause any other device I connect works seamlessly
-After a clean install, it can't be a software problem

So... what the hell is going on?

THANKS!!!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260

OldGuyGeek

New Member
Power User
Posts
216
#2
Sound like a driver problem.

Did you do the clean Windows install from the Lenovo recovery partition and install all the system specific drivers? If not, visit the Lenovo Support site. Unlike some laptops, my Lenovo Yoga 13 didn't come with an automatic driver update program. You have to download their drivers and such.

They have changed their support site several times so now it's very easy to get the right drivers.

Home - Lenovo (US)
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    Intel I-7 860
    Motherboard
    Asus P7B
    Memory
    8GB
    Graphics Card(s)
    Nvidia 580
    Monitor(s) Displays
    Acer (Primary), Asus (secondary), Sony TV (third)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Kingston 128GB SSD Windows 8 Boot Drive
    WD Black 1 TB (2 ea)
    WD Red 3 TB
    WD Black 500GB
    Keyboard
    MS 1000
    Mouse
    MS Flip
    Internet Speed
    Verizon FIOS 35/35
    Browser
    IE 11, Google Chrome, Firefox, Opera, Safari
    Antivirus
    Windows 8 Defender (MS Security Essentials)
Posts
90
#3
No, I have not touched the lenovo notebook. It has no problems. What I've formatted is Toshiba's HDD, and make a clean install of Windows 8.1. Before, it had Windows 7 installed, and the mouse stopped working. BUT at that time, in my lenovo worked perfect. After a clean Windows 8.1 install in the Toshiba, the mouse still didn't work.

NEWS: I don't know why, but yesterday the mouse worked fine in my lenovo, but now it doesn't. So I guess the mouse is broken, since it doesn't work neither in my lenovo or Toshiba.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    Laptop
    CPU
    Intel Quad-core i7-4700MQ, Intel HD 4600
    Motherboard
    Intel HM86 (Lynx Point)
    Memory
    x1 slot 8GB RAM DDR3
    Graphics Card(s)
    nVIDIA GT 755M 2GB GDDR5
    Screen Resolution
    15.6" 1920x1080
    Hard Drives
    1TB 5400rpm + 24GB SSD M.2 cache
    Other Info
    Intel Wireless-N 7260