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Mouse stopped working, then touchpad, then keyboard


#1
I have a just over one year old (~14 months) Dell Inspiron 17 laptop with Win 8.1 (no touch) and of course it's out of warranty. The mouse simply stopped working, no cursor. I was able to use the touchpad but then that quit too in quick order.
I spent hours searching here and the interweb looking for possible fixes, so far no luck.
The worst of the issue is now I can't get past the splash screen to the login screen to access the repair/restore functions in Windows.
How do I access these when I can't even login to the computer?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Inspiron 17 & Inspiron 3000
    Browser
    IE 11
    Antivirus
    AVG
    Other Info
    Both Dell desktop and laptop with the factory configurations.
#2
I called Dell and they want almost $300 to send it back so they can 'look at it'!
Any thoughts or suggestions to solve this issue?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Inspiron 17 & Inspiron 3000
    Browser
    IE 11
    Antivirus
    AVG
    Other Info
    Both Dell desktop and laptop with the factory configurations.

MCPlayer18

New Member
Member
Posts
281
#3
Dell tech support sucks. One of the worst tech supports out there. They used to be good but I have no idea what happened.

Are there any computer repair stores near you? You could go to one like that. Some PC shops don't charge a diagnostics fee.
Also, 300$ just for Dell to "look" at your pc? That's either total BS or a scam or a rip-off. Are you sure you called the correct number?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Inspiron M731R (5735, Late 2013)
    CPU
    1.70 GHz AMD A8 5545M Elite Quad Core
    Motherboard
    No idea
    Memory
    8GB DDR3
    Graphics Card(s)
    AMD 8510G Radeon(tm) HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3" Inch Display
    Screen Resolution
    1600 x 900
    Hard Drives
    500GB 6GB/s Crucial BX100 SSD
    Case
    Blue Aluminum Finish
    Cooling
    Laptop Fan (Currently Unknown Name)
    Keyboard
    Came with it
    Mouse
    Utech Smart Optical Gaming Mouse US-D4000-GM
    Browser
    Google Chrome / Safari (On my iPod and iPad)
    Antivirus
    Vipre InternetSecurity2015/MalwareBytes Anti-Malware PREMIUM
#4
I think Dell transferred me to one of their 'partners' because it is out of warranty. The guy was very pushy and I basically had to hang up on him.

I wondered if I could attempt to boot it from the backup install disks I made or if their was a way to make a 'boot disk'. Apparently the USB ports are not working either...

There is an independent shop near me and it has a good reputation, it might be time to go visit him.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Inspiron 17 & Inspiron 3000
    Browser
    IE 11
    Antivirus
    AVG
    Other Info
    Both Dell desktop and laptop with the factory configurations.

hTconeM9user

Windows 10 and Edge No 1
Member
Eastbourne uk

Posts
89
#5
Hi you could try the disc ad had a word with my friend you repairs computers/ laptops he said try that first, do not pay that out for it as you can get a new one for that with a trade in.
Why I said try what you have first because that is what the shop will do
 

My Computer

System One

  • OS
    Windows 10 x64 Home Version 1803 (Build 17134).472
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 15-bw067sa
    CPU
    AMD Dual-Core Processor E1-7010(1.5GHz)
    Motherboard
    HP
    Memory
    4096MB RAM
    Graphics Card(s)
    AMD Radeon tm R2 Graphics
    Screen Resolution
    1366x768 Pixels
    Hard Drives
    Toshiba
    Case
    True Blue
    Cooling
    Fan
    Keyboard
    Prection Touchpad
    Mouse
    Built in with touch keyboard
    Internet Speed
    Fast
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 365 new version: Fast Track Office 2016
    CCleaner

MCPlayer18

New Member
Member
Posts
281
#6
XPDinosaur, what is the PC repair shop's name? I'm just curious.

And you might want to visit him or her because we don't know if there has been any physical damage. If you know your motherboard well and what usb plug-in is what and where, maybe you could try unplugging them and re-plugging them in.

NOTE: Only open a computer AFTER you have grounded yourself to something. And, unplug the power cable and hold the power button for about a minute. Just to remove and extra electricity.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model Number
    Inspiron M731R (5735, Late 2013)
    CPU
    1.70 GHz AMD A8 5545M Elite Quad Core
    Motherboard
    No idea
    Memory
    8GB DDR3
    Graphics Card(s)
    AMD 8510G Radeon(tm) HD Graphics
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3" Inch Display
    Screen Resolution
    1600 x 900
    Hard Drives
    500GB 6GB/s Crucial BX100 SSD
    Case
    Blue Aluminum Finish
    Cooling
    Laptop Fan (Currently Unknown Name)
    Keyboard
    Came with it
    Mouse
    Utech Smart Optical Gaming Mouse US-D4000-GM
    Browser
    Google Chrome / Safari (On my iPod and iPad)
    Antivirus
    Vipre InternetSecurity2015/MalwareBytes Anti-Malware PREMIUM