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Solved mouse/keybd stops working. mouse sometimes "sticky"


#1
Hey folks,

This is very frustrating and I am at my wits end. I have tried 5 different wireless mice and two wireless keyboards with nearly no success.

Hardware tried:

HP Wireless mouse. Returned to store.
Logitech mk320 mouse/keyboard combo
Logitech m325 (two different ones)
iHome Mouse (works best actually)
Logitech v220 wireless mouse (very old)
Microsoft wireless mouse and keyboard 1000

With all of the mice I experience issues where the pointer disappears or seems stuck on elements on the screen, for example, the pointer seems to get stuck on the edges of windows. Pointer motion is erratic at best. With the mk320 and m325 mice the pointer does not stay in one place long enough along with the windows scroll up or down a line or two which leaves me with the pointing device version of "whack-a-mole" attempting to click on something. The v220 is a very old mouse and while it works is resolution is fairly low.

With the microsoft mouse it sometimes stops working and needs to be reset. The keyboard does the same and needs batteries removed and replaced. Sometimes that doesnt work and I need to reboot.

With the keyboard on the mk320 combo some keys don't work consistently and sometimes no keys work. Cycling power fixes the no keys issues, moving the keyboard away from the computer fixes the keys that don't work consistently otherwise.

This issue has persisted with windows 8.0 and 8.1 with two different motherboards. At no point has the wireless transceiver and device been more than 5 feet apart and usually within 2.

For logitech I have updated to the latest setpoint and used the devices without setpoint. The v220, while recognized by setpoint, doesn't work with it at all making the pointer motion completely random. I have used different unifying transceivers for the logitech devices and none of those work any differently.

Outside of setpoint for the logitech devices there are no drivers specific to the others. I have made sure windows is updated. Used every usb port on the computer and even used a different with usb ports.

I use a lot of usb devices at random to communicate with my cell phone, usb flash drives and two guitar interfaces (line6 ux1 and fender mini-mustang). All of the other devices seem to work without issue.

What I need is either ideas to further diagnose the problems or failing that known reliable wireless mice and keyboards that are neither MS, Logitech or HP.

I have tried contacting each company regarding these problems. Microsoft was unreachable through a complex phone tree. Logitech doesnt always answer the phone in the number of rings my telco gives to place a call (15), and HP kept transferring me to the correct department and I gave up after 10 transfers.

Any help at all, ideas, tips, pointers, anything would be appreciated!
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Intel Core i7-4770k OC 4.1GHz
    Motherboard
    Asus B85M-E/CSM
    Memory
    16GB
    Graphics Card(s)
    Integrated Intel, nVidia GT640
    Sound Card
    Line6 UX1
    Monitor(s) Displays
    2x Gateway KX2153, Toshiba Regaza 40" HDTV
    Screen Resolution
    1080p x3
    Hard Drives
    Mushkin 180GB SSD, ST3000M000 3.0TB 7200 RPM SATA 3, ST1000DM000 1.0TB 7200RPM SATA3, WDC WD15EARS 1.5TB SATA 3 5500 RPM
    Internet Speed
    50MBps

antspants

I'm on a Horse ...
Pro User
#2
Hi jenny4, welcome ...

You obviously sound like you're no newbie to computers so forgive me for asking this but have you checked for Malware lately?

Needless to say, the fact that some mice work better than others is strange.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...
#3
Hi, thanks for the reply :) No touchpad and no malware. This has actually been a problem on two different motherboards in the same computer.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Intel Core i7-4770k OC 4.1GHz
    Motherboard
    Asus B85M-E/CSM
    Memory
    16GB
    Graphics Card(s)
    Integrated Intel, nVidia GT640
    Sound Card
    Line6 UX1
    Monitor(s) Displays
    2x Gateway KX2153, Toshiba Regaza 40" HDTV
    Screen Resolution
    1080p x3
    Hard Drives
    Mushkin 180GB SSD, ST3000M000 3.0TB 7200 RPM SATA 3, ST1000DM000 1.0TB 7200RPM SATA3, WDC WD15EARS 1.5TB SATA 3 5500 RPM
    Internet Speed
    50MBps

antspants

I'm on a Horse ...
Pro User
#4
Sorry I edited :p

Thats even more bizarre, I'm sure you've done the google thing but I'm looking anyway with as many search terms as possible
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...

antspants

I'm on a Horse ...
Pro User
#5
Hey this may sound a little "out there" but I just recalled a time, long ago, when a wireless joystick (logitech) I had once was being interrupted by a long range cordless phone I had.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...

antspants

I'm on a Horse ...
Pro User
#6
On the grounds you have tried many mice, 2 motherboards, checked for malware, don't have a touchpad that may be interrupting and I assume have checked for any external devices that may be interrupting the wireless frequency and I can assume tried playing with the mouse settings in Control Panel the only things I can suggest is another peripheral is interrupting something or there is a possibility some kind of software may be at fault.

I can't say if it's worth trying or not but apparently allot of win 8.1 users are having issues just like yours, but while playing games. It could be worth a shot if you have run out of options

Microsoft has also released an official hotfix "KB2908279" to fix several mouse pointer related issues while playing games in Windows 8.1.
You can download and install the hotfix using the following links:

 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...
#7
Ok ... so ... I removed from the room where my pc is my cellphone, cordless phone and replaced the wifi router with a wired router and powered the wifi router off. Moved the transceiver to different ports. Each time no joy. After thinking a while I remembered
when I visited the logitech site a couple days ago one of the things I read about was potential emi from the monitors. I cannot say for the other devices but it would seem that is the issue with the mk320 mouse/keyboard combo. I connected the transceiver to a laptop on my desk and tested for the issues I had and found the same issues. Without moving the keyboard or mouse more than an inch or two I turned off the monitors and retested input on the laptop and the problems went away. I have no way of determining the level of em radation coming from the two monitors (problems exist even with only one powered on) but it would seem that the mk320 is defective in as much as fcc part 15 says it should accept any interference it receives. I did try some poor-man's em sheilding with some foil and duct tape but dont know where the emi is being emitted and that was no successful either.

More than likely I can get logitech to send me another. Btw.. the hotfix above was not installed as windows said it wasnt applicable.

Thanks for all your help!
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Intel Core i7-4770k OC 4.1GHz
    Motherboard
    Asus B85M-E/CSM
    Memory
    16GB
    Graphics Card(s)
    Integrated Intel, nVidia GT640
    Sound Card
    Line6 UX1
    Monitor(s) Displays
    2x Gateway KX2153, Toshiba Regaza 40" HDTV
    Screen Resolution
    1080p x3
    Hard Drives
    Mushkin 180GB SSD, ST3000M000 3.0TB 7200 RPM SATA 3, ST1000DM000 1.0TB 7200RPM SATA3, WDC WD15EARS 1.5TB SATA 3 5500 RPM
    Internet Speed
    50MBps

antspants

I'm on a Horse ...
Pro User
#8
Sorry there was no Joy.
I am the least smartest guy in here. Don't give up.

Cheers
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#9
I have no way of determining the level of em radation coming from the two monitors (problems exist even with only one powered on) but it would seem that the mk320 is defective in as much as fcc part 15 says it should accept any interference it receives. I did try some poor-man's em sheilding with some foil and duct tape but dont know where the emi is being emitted and that was no successful either.
Hello Jenny,

In my former life, I conducted much formal EMI testing with Bellcore and UL Labs in Illinois and I can tell you that if the inerference is strong enough, the FCC label will not protect your device from interference. This is especially common for devices that operate in the 2.4 GHz range. However, I think antspants was on the right track in asking you to look for possible interfering devices (such as cordless phones) but I would also throw in other things such as microwave ovens and baby monitors if they are present in your house and reside close to where you use your wireless device. Just be aware that many things operate in the 2.4GHz range and it could be any of them or maybe it is just a defective product. I guess we'll know soon enough if you ask for a replacement.

Good luck,

my2cents

UPDATE: I should have included a reference to what other things might be interfering so here it is:

Electromagnetic interference at 2.4 GHz - Wikipedia, the free encyclopedia
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
#10
Well as previously stated I was able to rule out other devices and nail it down to the monitors that were interfering with the mk320. Logitech has agreed to replace the units .
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built
    CPU
    Intel Core i7-4770k OC 4.1GHz
    Motherboard
    Asus B85M-E/CSM
    Memory
    16GB
    Graphics Card(s)
    Integrated Intel, nVidia GT640
    Sound Card
    Line6 UX1
    Monitor(s) Displays
    2x Gateway KX2153, Toshiba Regaza 40" HDTV
    Screen Resolution
    1080p x3
    Hard Drives
    Mushkin 180GB SSD, ST3000M000 3.0TB 7200 RPM SATA 3, ST1000DM000 1.0TB 7200RPM SATA3, WDC WD15EARS 1.5TB SATA 3 5500 RPM
    Internet Speed
    50MBps

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Posts
2,191
#11
I was able to rule out other devices and nail it down to the monitors
Okey-doke... :D
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11

normor

New Member
Posts
2
#12
Forget about interference - blow your mouse!

I've had the same kind of problem as described in this thread with a Microsoft Wireless Mouse 5000. I was really frustrated for a long time. I tried every trick in the book: reinstalling the drivers, moving the tranciever to another USB port, replacing the batteries, turning off a wireless phone, checking for malware - you name it! Nothing worked. Then I suddenly came to think of one thing: My wireless keyboard using the same tranciever was not affected. Why so? The trouble had to be related to the mouse itself. I started to investigate. I put the mouse upside down and then I noticed that the light from the blue LED inside was kind of blurred. This LED is at the bottom of a hole and over some years of use the hole was partially filled with dust. The cure? I blew out the dust, put the batteries back in and now my mouse is working perfectly!

Regards,
Normor
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    PC/Desktop
    CPU
    Intel Core i7-4790
    Motherboard
    Asrock Z97 Extreme4
    Memory
    DDR3-1866 8GB (4 pcs.)
    Graphics Card(s)
    Gainward GeForce 770 GTX 4GB
    Sound Card
    External Terratec DMX6FireUSB
    Monitor(s) Displays
    Dell U2713HM
    Screen Resolution
    Default
    Hard Drives
    KINGSTON SH100S3240G 240 GB SSD
    Seagate 7100-12 1TB (4 pcs.) configured as RAID5
    Lite-On IHOS104-37 BlueRay RW
    LG BD-R BH10 BlueRay reader
    PSU
    Corsair HX750W
    Case
    Corsair Carbide 500R
    Keyboard
    Microsoft Wireless Comfort Keyboard 5000
    Mouse
    Microsoft Wireless Comfort Mouse 5000