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mouse and touch pad stopped working


Posts
6
#1
Hi, please I need help. I own an hp pavilion sleekbook 15. Just out of the blue my mouse and touch pad stopped working after a restart. I download a new driver from the hp website, synaptic touch ps/2, installed it and still nothing. After several tries I don't know what to do anymore. I checked the device manager and nothing is installed, when I check the control panel it says reinstal
 

My Computer

System One

  • OS
    Windows 8 64 bits
    Computer type
    Laptop
#2
Hi ProcuradorGeral,

So in your control panel under mouse does it have a touch pad at all? Is it enabled in the BIOS, as I know some laptops give you that option to disable it. By mouse stopped working do you have an external mouse? Is it USB?

Regards

Ending
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Build
    CPU
    i7 4770
    Motherboard
    ASUS H87M-Plus
    Memory
    Crucial, god knows what model. 1033 240pin 16gb
    Graphics Card(s)
    MSI AMD Radeon HD 7870
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell Ultrasharp 21.5" / ASUS 17" secondary
    Screen Resolution
    1920x1080
    Hard Drives
    Corsair 60GB Force Series LS 2.5inch SSD
    1TB Western Digital
    500GB Hitachi
    PSU
    Coolmaster 600W
    Case
    In-Win Dragonslayer
    Cooling
    Fans, lots of fans
    Keyboard
    Logitech G105
    Mouse
    Sharkoon Fireglider
    Internet Speed
    Terrible
    Browser
    Chrome / Firefox
    Antivirus
    Windows Defender / MalwareBytes

Ztruker

Well-Known Member
VIP Member
Guru
#3
Some laptops have a button you can push to disable the touchpad. Look around and see if yours does.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Posts
6
#4
Ending, all i See is the mouse options, where I configure the mouse. How can I anable it's on the bios? Yes I am using an external USB HID mouse. But I only started using it AFTER it disappeared.
 

My Computer

System One

  • OS
    Windows 8 64 bits
    Computer type
    Laptop
#5
Thanks for the reply, when you turn on your laptop try hitting F1, F8, or F10. I am unfamiliar with the HP Pavilion BIOS so you may have to have a look around, if it is present in the BIOS it will be something like "Internal Touch pad" or similar.

It might also be worth like Ztruker suggested and check to see if you have just disabled it with the button:

- If I remember correctly in the top left of the Pavilion's touchpad there is a little button, if you tap that it can turn it on, it might be worth checking that.

- Other than that you may have one above the touch pad, or as one of the F number keys (Hold FN button and click on the F key).
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Build
    CPU
    i7 4770
    Motherboard
    ASUS H87M-Plus
    Memory
    Crucial, god knows what model. 1033 240pin 16gb
    Graphics Card(s)
    MSI AMD Radeon HD 7870
    Sound Card
    Onboard
    Monitor(s) Displays
    Dell Ultrasharp 21.5" / ASUS 17" secondary
    Screen Resolution
    1920x1080
    Hard Drives
    Corsair 60GB Force Series LS 2.5inch SSD
    1TB Western Digital
    500GB Hitachi
    PSU
    Coolmaster 600W
    Case
    In-Win Dragonslayer
    Cooling
    Fans, lots of fans
    Keyboard
    Logitech G105
    Mouse
    Sharkoon Fireglider
    Internet Speed
    Terrible
    Browser
    Chrome / Firefox
    Antivirus
    Windows Defender / MalwareBytes
Posts
2
#6
I'm having similar problems. But I just figured out what was wrong with mine after much head banging. I had to use a mouse, since windows had done some update and turned my touchpad off! I rolled back the update to the touchpad, and got it half working, but without the side scroll function which I like.

After I had rolled back the update I was checking online for solutions and the picture was showing me to click on device settings under mouse. But after the roll back there was no option for device settings.

So I installed the update again, used the mouse and went back and hey presto, the option for device settings was there. And that was what surprised me most. The Synaptics Touchpad was disabled... Way to go Windows...

Hope that helps somewhat.
 

My Computer

System One

  • OS
    Windows 8.1

rvcjew

I just want to hep!
Member
USA, CA

Posts
191
#11
so you did not find a button to disable your mouse anywhere correct as stated its a little divot that you can tap twice then a light will come on normally. or its up at the top row of keys, what model is it exactly?
1052i927AC3E8B93572E4.png
 

My Computer

System One

  • OS
    WIN 7 PRO x64, WIN 8.1 PRO x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom
    CPU
    Intel i7 4790K
    Motherboard
    ASUS Maximus VI Extreme
    Memory
    32GB(4x8GB) DDR3 Team Xtreem 2666 @ 2400 CL10 10-12-12-31
    Graphics Card(s)
    2x MSI GTX 780 Twin Frozr OC 3GB
    Sound Card
    ASUS Xonar Essence STX
    Monitor(s) Displays
    ASUS PB278Q, HP 2311xi, UN46F7100AFXZA
    Screen Resolution
    2560x1440p, 2x1080p
    Hard Drives
    256GB 840 PRO SSD
    10TB RAID 0 Array (Movies, Steam)
    6TB RAID 1 Array (Backups, Documents)
    3TB EXT Drive (Secure Backups)
    PSU
    Corsair AX760
    Case
    NZXT White Switch 810
    Cooling
    Block: XSPC Raystorm, RES/Pump: XSPC Bay res W/D5 Vario, RAD: XSPC RX360, 6xNF-F12's
    Keyboard
    Rosewill RK-9000 with MX Blue switches Logitech G15 Rev 2 (gutted for LCD)
    Mouse
    Logitech G400
    Browser
    Chrome
    Other Info
    I also own a Lenovo Y510p, and Yoga 2 Pro

Ztruker

Well-Known Member
VIP Member
Guru
#12
This is from the manual for the laptop:

hp pavilion sleekbook 15 Touchpad.jpg
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Posts
6
#13
I tried installing and still, after reinstall, I click on mouse on the control panel, and appears a box with synaptics device indicator: it was not possible to establish the connection with the device. It's freaking me out,
 

My Computer

System One

  • OS
    Windows 8 64 bits
    Computer type
    Laptop

Ztruker

Well-Known Member
VIP Member
Guru
#14
Did you try the on/off button on the pad, couldn't tell from any of your replies.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    [email protected]
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH