mouse and touch pad stopped working

[ProcuradorGeral]

Hi, please I need help. I own an hp pavilion sleekbook 15. Just out of the blue my mouse and touch pad stopped working after a restart. I download a new driver from the hp website, synaptic touch ps/2, installed it and still nothing. After several tries I don't know what to do anymore. I checked the device manager and nothing is installed, when I check the control panel it says reinstal

 

[Ending]

Hi ProcuradorGeral,

So in your control panel under mouse does it have a touch pad at all? Is it enabled in the BIOS, as I know some laptops give you that option to disable it. By mouse stopped working do you have an external mouse? Is it USB?

Regards

Ending

 

[Ztruker]

Some laptops have a button you can push to disable the touchpad. Look around and see if yours does.

 

[ProcuradorGeral]

Ending, all i See is the mouse options, where I configure the mouse. How can I anable it's on the bios? Yes I am using an external USB HID mouse. But I only started using it AFTER it disappeared.

 

[Ending]

Thanks for the reply, when you turn on your laptop try hitting F1, F8, or F10. I am unfamiliar with the HP Pavilion BIOS so you may have to have a look around, if it is present in the BIOS it will be something like "Internal Touch pad" or similar.

It might also be worth like Ztruker suggested and check to see if you have just disabled it with the button:

- If I remember correctly in the top left of the Pavilion's touchpad there is a little button, if you tap that it can turn it on, it might be worth checking that.

- Other than that you may have one above the touch pad, or as one of the F number keys (Hold FN button and click on the F key).

 

[DonkeyKong]

I'm having similar problems. But I just figured out what was wrong with mine after much head banging. I had to use a mouse, since windows had done some update and turned my touchpad off! I rolled back the update to the touchpad, and got it half working, but without the side scroll function which I like.

After I had rolled back the update I was checking online for solutions and the picture was showing me to click on device settings under mouse. But after the roll back there was no option for device settings.

So I installed the update again, used the mouse and went back and hey presto, the option for device settings was there. And that was what surprised me most. The Synaptics Touchpad was disabled... Way to go Windows...

Hope that helps somewhat.

 

[ProcuradorGeral]

On the bios there's nothing, on the control panel, when I check the mous it just asks to reinstall. Even my left n right click do not work.

 

[ProcuradorGeral]

I tried rolling back with the hp recovery, still does not work, all it says is reinstall synaptics touch...

 

[DonkeyKong]

Does a mouse work if attached via USB?

 

[ProcuradorGeral]

Yes it does

 

[rvcjew]

so you did not find a button to disable your mouse anywhere correct as stated its a little divot that you can tap twice then a light will come on normally. or its up at the top row of keys, what model is it exactly?

 

[Ztruker]

This is from the manual for the laptop:

 

[ProcuradorGeral]

I tried installing and still, after reinstall, I click on mouse on the control panel, and appears a box with synaptics device indicator: it was not possible to establish the connection with the device. It's freaking me out,

 

[Ztruker]

Did you try the on/off button on the pad, couldn't tell from any of your replies.