• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Microsoft Sued for Misrepresenting Surface Storage Space


A Guy

Righteous Dude
Team Member
VIP Member
Gold Member
Bay Area

Posts
23,546
#1
It looks like at least one Microsoft customer isn’t too happy with his new Surface tablet.

Andrew Sokolowski, a lawyer based in Los Angeles, filed a lawsuit against Microsoft on Tuesday for allegedly misleading consumers about the amount of storage space on the Surface tablet after he ran out of space on his 32 GB tablet shortly after buying it.
Source

Never sell to lawyers ;)

A Guy
 

My Computer

System One

  • OS
    Windows 10 Home x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    INTEL Core i5-750
    Motherboard
    ASUS P7P55D
    Memory
    KINGSTON HyperX Fury Black Series 8GB (2 x 4GB) 1866Mhz
    Graphics Card(s)
    EVGA GTX750
    Monitor(s) Displays
    LG 27MP33HQ 32" IPS LED
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 840 Evo 120 GB, 2 x SEAGATE 500GB Barracuda® 7200.12, SATA 3 Gb/s, 7200 RPM, 16MB cache
    PSU
    ANTEC TruePower New TP-550, 80 PLUS®, 550W
    Case
    ANTEC Three Hundred Illusion
    Cooling
    COOLER MASTER Hyper 212 Plus, 3 x 120mm 1 x 140mm Case
    Internet Speed
    20 + Mbps
    Browser
    Vivaldi
    Antivirus
    Avast
#2
32GB = useless, less than half that = completely and totally useless.

They should be sued for putting out a useless product in an age where SSD's are smaller than 1/3 a deck of cards, there is no excuse for only putting 16GB or 32GB in a pad. Maybe they thought the cloud would save that mistake but I'd guess not.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Posts
1,308
#3
MS charge $ 100 more for an additional 32 gb and NewEgg as an Intel 64 GB SSD in sale now. What a way to make more profit ( Dell, Apple and all the others do the same )
 

My Computer

System One

  • OS
    Windows 8 enterprise x64
    System Manufacturer/Model
    Pc-Quebec / Area 66
    CPU
    i7-3960X Extreme Edition
    Motherboard
    Rampage IV Extreme
    Memory
    Gskill 4x4 GB
    Graphics Card(s)
    4 x HD 7970
    Sound Card
    onboard
    Screen Resolution
    2560*1600
    Hard Drives
    C:\Intel series 520 SSD , 250 GB
    D:\ WD 750 black with Intel 40gb SSD cache Intel RST
    E:\ WD 2TB Black
    PSU
    Corsair AX 1200
    Case
    TT Mozart TX
    Cooling
    Water Cooled
    Keyboard
    Logitech G-15
    Other Info
    Windows 8 VM is install on his own SSD.

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#4
I think it's kind of BS that you'd sue over something so menial. First off, EVERY PC maker that says they have a 500 or a 1,000 gig hard drive is obviously not telling the straight truth. In Windows, it's detected as 465 and 930 gigs respectively. Then, take away about 16 or so gigs for Windows itself. So in the end you have almost 50 gigs less than advertised. Just because a tablet has built in SSD storage of 32 gigs doesn't mean it will be a full 32 gigs. I've found myself that everything on it with Office and Windows, on a display model that has user data as well, it about 10.5 gigs. And this is actually on said Surface RT tablet with 32 gigs.

Now, there is a full sized USB port to connect terabytes of external storage to, as well as a microSD card that allows for an extended 64 gigs, which by the way in the amazon it's about 60 dollars versus paying 100 for an extra 32 gigs of built in storage, let alone s7 gigs of SkyDrive storage free. I don't know, I call BS....
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014
#5
He is a lawyer with a lack of thing to do. I would say an educated person would address the spec's and make a choice that they then become responsible for. We sue for greed, common sense no longer comes into the equation. I still love Windows 8, my Surface and my life - can I sue or be sued for any of that?:cry:
 

My Computer

System One

  • OS
    Windows 8, Window 7, Surface RT
    System Manufacturer/Model
    Hp dx9000

pparks1

New Member
VIP Member
Guru
Westland, MI

Posts
3,658
#6
I think it's kind of BS that you'd sue over something so menial.
It's about 1/2 the capacity for the 32GB version...this isn't exactly menial.

First off, EVERY PC maker that says they have a 500 or a 1,000 gig hard drive is obviously not telling the straight truth. In Windows, it's detected as 465 and 930 gigs respectively.
Yeah, but that's the difference between a MB being 1,048,576 and 1,00,000. That's the standard 7% that has been common forever.

Just because a tablet has built in SSD storage of 32 gigs doesn't mean it will be a full 32 gigs.
True, but a 16GB iPad has 14GB and my 32GB Asus had about 28GB. A 32GB surface has 10-15GB free. I think it's a bit unreasonable for people to expect their new tablet is more than 1/2 full already.
 

My Computer

System One

  • OS
    Windows 7
    System Manufacturer/Model
    Self-Built in July 2009
    CPU
    Intel Q9550 2.83Ghz OC'd to 3.40Ghz
    Motherboard
    Gigabyte GA-EP45-UD3R rev. 1.1, F12 BIOS
    Memory
    8GB G.Skill PI DDR2-800, 4-4-4-12 timings
    Graphics Card(s)
    EVGA 1280MB Nvidia GeForce GTX570
    Sound Card
    Realtek ALC899A 8 channel onboard audio
    Monitor(s) Displays
    23" Acer x233H
    Screen Resolution
    1920x1080
    Hard Drives
    Intel X25-M 80GB Gen 2 SSD
    Western Digital 1TB Caviar Black, 32MB cache. WD1001FALS
    PSU
    Corsair 620HX modular
    Case
    Antec P182
    Cooling
    stock
    Keyboard
    ABS M1 Mechanical
    Mouse
    Logitech G9 Laser Mouse
    Internet Speed
    15/2 cable modem
    Other Info
    Windows and Linux enthusiast. Logitech G35 Headset.

bobkn

New Member
Member
Danbury

Posts
465
#7
I think it's kind of BS that you'd sue over something so menial.
To be pedantic, I suppose that you mean trivial.

I should have sued Apple back in the fall of 1984 after I bought an original 128k toaster Mac. (22k of that was consumed by the display.) Steve Jobs swore that would be the baseline configuration, good for at least a few years' service. He lied. (I still did business with them until 1995.)

It's too bad that Apple has had such great success. Their overly locked-down hardware isn't a business model I like to see other companies adopt.
 

My Computer

System One

  • OS
    Window 8 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    homebuilt
    CPU
    I7-3930k
    Motherboard
    Asus P9X79 Pro
    Memory
    16 GB Gskill DDR3-2133
    Graphics Card(s)
    eVGA GTX 680
    Sound Card
    Soundblaster Zx
    Monitor(s) Displays
    Asus PA246Q
    Screen Resolution
    1920X1200
    Hard Drives
    Corsair Force GT 120GB
    WD Cavair Black 1.5TB
    PSU
    PC Power & cooling Silencer 750
    Case
    Silverstone FT02B-W
    Cooling
    Noctua NH-D14 w/ PWM fans
    Keyboard
    cheap Logitech USB wired
    Mouse
    old 5 button Microsoft USB optical
    Internet Speed
    6Mb cable
Posts
1,308
#8
It's too bad that Apple has had such great success. Their overly locked-down hardware isn't a business model I like to see other companies adopt.
seems to me that MS is adopting a lot of the Apple model now. except they fail to provide stuff we wants.
 

My Computer

System One

  • OS
    Windows 8 enterprise x64
    System Manufacturer/Model
    Pc-Quebec / Area 66
    CPU
    i7-3960X Extreme Edition
    Motherboard
    Rampage IV Extreme
    Memory
    Gskill 4x4 GB
    Graphics Card(s)
    4 x HD 7970
    Sound Card
    onboard
    Screen Resolution
    2560*1600
    Hard Drives
    C:\Intel series 520 SSD , 250 GB
    D:\ WD 750 black with Intel 40gb SSD cache Intel RST
    E:\ WD 2TB Black
    PSU
    Corsair AX 1200
    Case
    TT Mozart TX
    Cooling
    Water Cooled
    Keyboard
    Logitech G-15
    Other Info
    Windows 8 VM is install on his own SSD.

crawfish

Member
Power User
Posts
454
#9
It's about 1/2 the capacity for the 32GB version...this isn't exactly menial.
It's outrageous, egregious, preposterous.

a 16GB iPad has 14GB and my 32GB Asus had about 28GB. A 32GB surface has 10-15GB free. I think it's a bit unreasonable for people to expect their new tablet is more than 1/2 full already.
Indeed.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center

Frank1

New Member
Power User
Ohio

Posts
473
#10
Our society has sue syndrome. These days you can sue for abad hair-cut if you want to. And if you got the right lawyer, you could win.

 

My Computer

System One

  • OS
    Windows 8 Pro
    System Manufacturer/Model
    HP Pavilion g7-120us Notebook
    Memory
    8 GIG

SIW2

Well-Known Member
Team Member
Posts
5,360
#11
Originally Posted by pparks1
It's about 1/2 the capacity for the 32GB version...this isn't exactly menial.
Yes, it is good the guy raised the point.
 

My Computer

System One

  • OS
    7/8/ubuntu/Linux Deepin
    Computer type
    PC/Desktop

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#12
Our society has sue syndrome. These days you can sue for abad hair-cut if you want to. And if you got the right lawyer, you could win.
Oh yeah!
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#13
No one is realizing that Windows RT along with Office 2013 Home and Student takes up, in actuality, roughly 10 gigs. Microsoft's Surface team manager claims that it takes up 12 or so gigs with Windows RT, OFFICE 2013 HOME AND STUDENT , and a "bunch" of apps. There is very little basis to sue if you understand that yes, the Surface RT has 32 gigs of storage for the base model, but it has Windows RT on it and OFFICE 2013 HOME AND STUDENT .

Of which, will only take 10 gigs without apps or user data. Actually, I might have to go recheck that because when I checked it with the Surface RT, this was including user data that the display models have on them to show things off. I don't believe that it actually takes up 16 gigs when Windows RT was built for smaller storage spaces and Office 2013 for RT was as well. It's a little preposterous to sue a company because they're advertising 32 and 64 gig tablets and you don't have the full space on them. This is been the norm for a LONG time now. The only difference I see is that you have less storage and therefore each gig counts, but even still, the lawyer in this case should had opened up Computer and checked the available space, and if he was running out of space he should had been a little more intelligent and got a 32 gig flash drive (which by the way isn't a true 32 gigs either) or an external hard drive (which also won't have true gig amounts either) or even a 16, 32, or 64 gig microSD card (which again, won't be true gig size as advertised). The Surface RT has a USB port to take advantage of, as well as a microSD card. If you have a Microsoft account, you have another 7 gigs to use in the cloud.

If I run out of space on my hard drive because I have 500 gigs of film and they don't all fit on my 465 gig hard drive, I'm not going to be a derp and sue Seagate for falsely advertising 500 gig hard drives when they're really not due to how the OS recognizes it versus how Seagate and other storage makers count byte and bit sizes. Are you actually going to sue SanDisk because a 32 gig flash drive isn't a true 32 gig size? NO!

I call this a case of user stupidity. There is little justification considering there are like more than three different options to compensate for storage.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014
Posts
1,308
#14
10 gb for office, where did you get those numbers ?
 

My Computer

System One

  • OS
    Windows 8 enterprise x64
    System Manufacturer/Model
    Pc-Quebec / Area 66
    CPU
    i7-3960X Extreme Edition
    Motherboard
    Rampage IV Extreme
    Memory
    Gskill 4x4 GB
    Graphics Card(s)
    4 x HD 7970
    Sound Card
    onboard
    Screen Resolution
    2560*1600
    Hard Drives
    C:\Intel series 520 SSD , 250 GB
    D:\ WD 750 black with Intel 40gb SSD cache Intel RST
    E:\ WD 2TB Black
    PSU
    Corsair AX 1200
    Case
    TT Mozart TX
    Cooling
    Water Cooled
    Keyboard
    Logitech G-15
    Other Info
    Windows 8 VM is install on his own SSD.

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#15
This guy is a moron in my book. He apparently has zero understanding and did not bother to inform himself. It would have been easy to solve his problem with a couple of micro SD cards.

That reminds me the famous case where a guy sued a motor home company after he crashed with the motorhome. He had put the rig on cruise and went back to the bathroom. He claimed that should have been properly described (warned) in the user's manual.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

Coke Robot

New Member
Pro User
Gold Member
Posts
5,707
#16
10 gb for office, where did you get those numbers ?
I got these numbers from an ACTUAL Surface RT tablet. I went into the local drive, selected all three folders of Program Files, Users, and Windows, and hit Properties. It came up with about 10.2 gigs.

Even the Surface team's manager can back that up, along with having a lot of apps installed as well, being roughly 12 gigs.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS
    CPU
    AMD FX 8320
    Motherboard
    Crosshair V Formula-Z
    Memory
    16 gig DDR3
    Graphics Card(s)
    ASUS R9 270
    Screen Resolution
    1440x900
    Hard Drives
    1 TB Seagate Barracuda (starting to hate Seagate)
    x2 3 TB Toshibas
    Windows 8.1 is installed on a SanDisk Ultra Plus 256 GB
    PSU
    OCZ 500 watt
    Case
    A current work in progres as I'll be building the physical case myself. It shall be fantastic.
    Cooling
    Arctic Cooler with 3 heatpipes
    Keyboard
    Logitech K750 wireless solar powered keyboard
    Mouse
    Microsoft Touch Mouse
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender, but I might go back on KIS 2014

pparks1

New Member
VIP Member
Guru
Westland, MI

Posts
3,658
#17
Cokie,

Your sig block says "Windows 8 is Gate....No Need to Hate". Me thinks you are missing an R in the mix.
 

My Computer

System One

  • OS
    Windows 7
    System Manufacturer/Model
    Self-Built in July 2009
    CPU
    Intel Q9550 2.83Ghz OC'd to 3.40Ghz
    Motherboard
    Gigabyte GA-EP45-UD3R rev. 1.1, F12 BIOS
    Memory
    8GB G.Skill PI DDR2-800, 4-4-4-12 timings
    Graphics Card(s)
    EVGA 1280MB Nvidia GeForce GTX570
    Sound Card
    Realtek ALC899A 8 channel onboard audio
    Monitor(s) Displays
    23" Acer x233H
    Screen Resolution
    1920x1080
    Hard Drives
    Intel X25-M 80GB Gen 2 SSD
    Western Digital 1TB Caviar Black, 32MB cache. WD1001FALS
    PSU
    Corsair 620HX modular
    Case
    Antec P182
    Cooling
    stock
    Keyboard
    ABS M1 Mechanical
    Mouse
    Logitech G9 Laser Mouse
    Internet Speed
    15/2 cable modem
    Other Info
    Windows and Linux enthusiast. Logitech G35 Headset.

in2media

Closed as requested
Posts
13
#18
Our society has sue syndrome. These days you can sue for abad hair-cut if you want to. And if you got the right lawyer, you could win.
i remember a guy sueing a drill company because he was drilling and got an itch on his nose, using the drill he scratched his nose and ended up drilling through his nose. his lawyer stated that no where in the drills manual does it state "not to be used to scratch your nose" and he won
 
Last edited:

My Computer

System One

  • OS
    fedora 17, bodhi, win7 win8
#19
I checked my Surface:

- 43.3 GB free of 54.1
- 9.9 for the OS?
- 10.8 for all the goods I have on it.

Is there anything I can sue for?:D I still l love Window 8, my Surface and someone thinks I am a little above normal - what a great day.
 

My Computer

System One

  • OS
    Windows 8, Window 7, Surface RT
    System Manufacturer/Model
    Hp dx9000

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#20
I checked my Surface:

- 43.3 GB free of 54.1
- 9.9 for the OS?
- 10.8 for all the goods I have on it.

Is there anything I can sue for?:D I still l love Window 8, my Surface and someone thinks I am a little above normal - what a great day.
Is that an RT or an x86 ?? The plaintiff apparently bought an RT.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

Users Who Are Viewing This Thread (Users: 0, Guests: 1)