Solved Microsoft Office Word 2013 unable to save?

[Silverhand92]

Greetings,

I'm a former IT Systems Technician, and my girlfriend is a work-from-home writer. I've recently migrated her PC's original processor and ram from an HP motherboard to an ASRock board, linking the original WD Caviar Blue 1TB drive to the board as a secondary drive to collect documents and storage from, while running Windows 8.1 (up to date) on a Seagate Barracuda 250GB for the main OS and programs drive.

With those specs out there in the open, now it's time to get to the root of the problem.

As a work-from-home writer, my girlfriend depends on the ability to save her documents to Microsoft's OneDrive and upload them to her publisher, but with this error showing up, she cannot get them to save. I have never seen such a message in my many years of IT service, and I'm completely baffled.



I am the administrator... So now I turn to you guys for help.

 

[strollin]

Do have have more than 1 version of Office installed on the machine? The error message seems to be indicating that there are 2 or more MS Office products installed that are in conflict with each other.

 

[Mark Phelps]

linking the original WD Caviar Blue 1TB drive to the board as a secondary drive to

Reads like you have her original OS partition on that secondary drive, right? So, my guess is that MS Office is seeing two versions of itself -- one on your OS drive, and another on her OS drive, and that is what is causing the confusion.

My recommendation would be to copy her documents to your drive and then disconnect her drive. That way, there will be only one copy of MS Office on the PC.

 

[Silverhand92]

linking the original WD Caviar Blue 1TB drive to the board as a secondary drive to

Reads like you have her original OS partition on that secondary drive, right? So, my guess is that MS Office is seeing two versions of itself -- one on your OS drive, and another on her OS drive, and that is what is causing the confusion.

My recommendation would be to copy her documents to your drive and then disconnect her drive. That way, there will be only one copy of MS Office on the PC.

So, the original OS drive, the WD Caviar Blue 1TB, having the original OS, documents and programs on it, is causing a conflict with the new OS drive, with MS Office on it as well?

 

[Mark Phelps]

So, the original OS drive, the WD Caviar Blue 1TB, having the original OS, documents and programs on it, is causing a conflict with the new OS drive, with MS Office on it as well?

That would be my guess, yes. Folks have reported similar problems trying to run two different Office versions on the same PC.