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Solved Microsoft Office Word 2013 unable to save?


Silverhand92

Home IT Guy
Member
Posts
95
#1
Greetings,

I'm a former IT Systems Technician, and my girlfriend is a work-from-home writer. I've recently migrated her PC's original processor and ram from an HP motherboard to an ASRock board, linking the original WD Caviar Blue 1TB drive to the board as a secondary drive to collect documents and storage from, while running Windows 8.1 (up to date) on a Seagate Barracuda 250GB for the main OS and programs drive.

With those specs out there in the open, now it's time to get to the root of the problem.

As a work-from-home writer, my girlfriend depends on the ability to save her documents to Microsoft's OneDrive and upload them to her publisher, but with this error showing up, she cannot get them to save. I have never seen such a message in my many years of IT service, and I'm completely baffled.

e8d2c7b29c.png

I am the administrator... So now I turn to you guys for help.
 

My Computer

System One

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    1WD Caviar Blue 500GB OS drive / SG Barracuda 750GB User drive.

    1 Seagate 1.5TB for File History backups.
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender

strollin

Old Guys Rule!
VIP Member
Pro User
N. Calif

Posts
3,252
#2
Do have have more than 1 version of Office installed on the machine? The error message seems to be indicating that there are 2 or more MS Office products installed that are in conflict with each other.
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet), W10 (laptop)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home built i7-8700K, Toshiba Satellite S55-A Laptop, MS Surface Pro 3, Dell Inspiron 15 5000
    CPU
    3.7Ghz Core i7-8700K, 2.4Ghz Core i7-3630QM, 1.9Ghz Core i5 4300U, 2.8Ghz Core i5 6200U
    Motherboard
    ASUS TUF Z370-Pro Gaming, Toshiba, MS, Dell
    Memory
    16G, 12G, 4G, 8G
    Graphics Card(s)
    Nvidia GTX 1050, Intel HD Graphics 4000
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dell S2817Q 28", 15.6"
    Screen Resolution
    3840x2160, 1366x768 (laptop)
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data on Desktop, 512GB ssd for laptop, 128GB SSD tablet, 500GB ssd laptop
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    120Mbps/6Mbps down/up
    Browser
    FireFox
    Antivirus
    MSE on desktop, Defender on laptop
    Other Info
    Retired after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant.

Mark Phelps

New Member
VIP Member
Pro User
Posts
1,041
#3
linking the original WD Caviar Blue 1TB drive to the board as a secondary drive to
Reads like you have her original OS partition on that secondary drive, right? So, my guess is that MS Office is seeing two versions of itself -- one on your OS drive, and another on her OS drive, and that is what is causing the confusion.

My recommendation would be to copy her documents to your drive and then disconnect her drive. That way, there will be only one copy of MS Office on the PC.
 

My Computer

Silverhand92

Home IT Guy
Member
Posts
95
#4
linking the original WD Caviar Blue 1TB drive to the board as a secondary drive to
Reads like you have her original OS partition on that secondary drive, right? So, my guess is that MS Office is seeing two versions of itself -- one on your OS drive, and another on her OS drive, and that is what is causing the confusion.

My recommendation would be to copy her documents to your drive and then disconnect her drive. That way, there will be only one copy of MS Office on the PC.
So, the original OS drive, the WD Caviar Blue 1TB, having the original OS, documents and programs on it, is causing a conflict with the new OS drive, with MS Office on it as well?
 

My Computer

System One

  • OS
    Windows 8.1 Pro Media Center x64
    Computer type
    PC/Desktop
    CPU
    AMD Athlon II X4 640 (Propus)
    Motherboard
    MSI MS-7388
    Memory
    4 DDR2 x2GB = 8GB Total
    Graphics Card(s)
    AMD Radeon R7 250x Pro Series
    Sound Card
    Motherboard Onboard
    Monitor(s) Displays
    Westinghouse Digital 22" LED TV
    Screen Resolution
    1920x1080
    Hard Drives
    1WD Caviar Blue 500GB OS drive / SG Barracuda 750GB User drive.

    1 Seagate 1.5TB for File History backups.
    PSU
    Corsair CX750 Bronze PSU
    Case
    Antec 200
    Cooling
    (3) Corsair CF 120 & (1) Corsair CF140mm fans
    Keyboard
    Logitech Wireless SB 120 Media AIO Keyboard
    Mouse
    Logitech Wireless SB 120 Media AIO Mouse
    Internet Speed
    250 Mbps
    Browser
    Opera
    Antivirus
    Windows Defender

Mark Phelps

New Member
VIP Member
Pro User
Posts
1,041
#5
So, the original OS drive, the WD Caviar Blue 1TB, having the original OS, documents and programs on it, is causing a conflict with the new OS drive, with MS Office on it as well?
That would be my guess, yes. Folks have reported similar problems trying to run two different Office versions on the same PC.
 

My Computer