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Solved Microsoft Office 2013 will not install


willm

New Member
Posts
5
#1
Howdy all,

This is my first post on the forum! I've had an extremely frustrating problem and can't figure it out. I hope someone here can help me out! In short office 2013 will not install on my computer. It starts going and at some point it just says there's an error and quits. It doesn't give me an error number or anything, it just stops. Here's a little context though:

I have a Lenovo IdeaPad Yoga 13, and overall I've been very satisfied with the computer. However, it only came with a 128 GB SSD hard drive, so I decided to add another 128 GB SSD in the second hard drive slot. I got it in the computer and it works perfectly as far as I can tell.The only other thing I changed on my computer was to move the music library to the new hard drive. After adding the hard drive, I tried to use office some time later and it wouldn't work. I tried repairing it with the install disk, and it didn't work. I tried uninstalling and reinstalling, and it didn't work. It always just stops at some point as I said above. Is there a reason adding a hard drive or moving a library would effect Office?

Thanks in advance!

Willm
 

My Computer

System One

  • OS
    Windows 8.1

Der Snoober

New Member
VIP Member
Pro User
#2
Hi Willm,

welcome to Eight Forums! Good to have you aboard.

About your problem. It is not a problem related to you adding an extra SSD and moving a library. That stuff doesn't influence the Office installation.

Before I can give you advice I need more information. Please provide the following info:
  • Is it a plain Office pack or the Click-To-Run Office pack?
  • Do you try installing it from a DVD disc or from a standalone executable?
  • Where did you buy the licence?
  • What kind of virusprotection are you using? (i.e. Windows Defender, McAfee, Norton etc.)


Greetz,

Rover
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X

willm

New Member
Posts
5
#3
Here are the answers to your questions:

  • I'm not sure if it's Click-To-Run or not. Is there a way I can find out?
  • I did try downloading it from Microsoft, but I had the same problem as when I tried to install it from the DVD.
  • It's Microsoft Office Professional Plus 2013 that I got through my university.
  • I'm using Windows Defender and Malwarebytes
 

My Computer

System One

  • OS
    Windows 8.1

Der Snoober

New Member
VIP Member
Pro User
#4
Hi and thanks for the extra info.

Let me see. The easiest way to find out if you have click-to-run or not it to check the already installed Windows Updates. If there are any Office updates visible then you have the 'normal' installation. If there aren't any then you have Click-To-Run. Don't worry! Click-to-run does get it's necessary updates, but the won't show in the Windows Update screen.

I still find it strange that the installation will halt all of a sudden. Have you tried running the installatie exe as an administrator? So rightclick in the exe and choose "run as admin". Please disable malwarebytes during the installation (and unplug the internet is you want to).

Before you do that you would want to run a full disk cleanup first. It's not the right tutorial, but it will give you an idea ==> http://www.eightforums.com/tutorials/2527-windows-old-folder-delete-windows-8-a.html

Then run the SFC Scannow function ==> http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

After that try installing from the disk as an administrator.

Good luck!

Rover
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X

willm

New Member
Posts
5
#5
Ok, so here's what I did:

I looked through the Windows Updates, and there wasn't anything that had to do with Office in the list. There wasn't anything listed before I installed 8.1 either, and I haven't had Office on my computer since I updated to 8.1. I then did a full disk cleanup, and ran the SFC Scannow function twice, and I restarted after the first scan.

Finally I tried to install office again as an administrator. When I try to run the .exe, it doesn't even begin the install it just says: "Something went wrong. Sorry, we ran into a problem." I feel like I should mention something about adding the second hard drive though. Office worked on my computer before I added it, and after I did it just stopped working. I wouldn't have expected the hard drive to do anything, but I can't think of anything else that has changed between office working and not working. But regardless, none of your suggestions worked unfortunately. Do you have any other advice?

p.s. Thank you so much for helping, I hope we can figure this out!
 

My Computer

System One

  • OS
    Windows 8.1

jimbo45

New Member
VIP Member
Guru
Hafnarfjörður IS

Posts
4,373
#6
Hi there
this might be a stupid suggestion - but try the obvious first.

Is the Office 2013 you want to install x-64 or x-86. If it's the 64 bit version and you are running a 32 bit version of windows then it won't work.

Next - have you got any previous versions of office installed - if so uninstall those first.

Cheers
jimbo
 

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)

willm

New Member
Posts
5
#7
jimbo45, this could potentially be the problem, but this leads me to another problem. When I look through apps or search office on my computer, there isn't anything that it finds. However, if I look at my programs and features list there's both of these entries:

1. Microsift Office 365 Home Premium -en-us
2. Microsoft Office Professional Plus 2013 - en-us

When I try to uninstall either of these I just get an error saying "Something went wrong. Sorry, we ran into a problem". Does anyone know why it won't let me uninstall them or how to get rid of them?
 

My Computer

System One

  • OS
    Windows 8.1

Der Snoober

New Member
VIP Member
Pro User
#8
Hi Willm,

At this point you might want to reconsider a complete reinstallation of your system :confused:.

When looking for a sollution I always ask myself. How much time does trying to find a sollution cost versus a complete reinstallation. As some point the reinstall becomes a real option to me.

If you need tips&tricks for a reinstall please see this tutorial ==> http://www.eightforums.com/tutorials/2302-reset-windows-8-a.html
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X

willm

New Member
Posts
5
#10
It works! I used the Microsoft Fix it to uninstall the previous versions that were stuck on. I reinstalled from the disk, and everything seems to be working now!

Thank you everyone for the help!
 

My Computer

System One

  • OS
    Windows 8.1

Der Snoober

New Member
VIP Member
Pro User
#12
Great to hear you finally got the problem solved! Enjoy using MS Office :thumbsup:
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X

colsearle

New Member
Posts
2
#13
i had a hell of a battle trying to install Office 2010 and / or updates for Microsoft Office 2010 last night.



Solution was to close spoolsv.exe so something up with the print spool service was stopping it. The updates and installation just hung, No error messages.
 

My Computer

System One

  • OS
    windows 8.1

YUM14U

New Member
Posts
1
#14
Also have issues when trying to install Office 2013 on Windows 8.1 64bit. I've posted the error below.
I un-installed Office 2010 prior to this.
The 2013 version is a click & run install not from disc.
I have tried changing the permissions on the registry keys but it wont let me?
I am running the install as administrator too.
IMG_3469.JPG
 

My Computer

System One

  • OS
    Windows 8.1
Posts
17
#15
Hi everyone,I don't have the same problem but I can't install office 2013 on "D" drive.I can select the path in this case "D" drive but can't use for installation.Any ideas?
Thanks in advance.
 

My Computer

System One

  • OS
    windows 10Pro x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer TravelMate 5760G
    CPU
    Intel Core i3 2330M 2.20MHz[4 Logical CPUs]
    Motherboard
    Acer TravelMate 5760G
    Memory
    Dual DDR3 SDRAM 4GB 1333MHz
    Graphics Card(s)
    NVidia GT 540M
    Monitor(s) Displays
    LED
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 5400rpm
    Browser
    Firefox
    Antivirus
    Eset Smart Security 9
Posts
17
#16
Also have issues when trying to install Office 2013 on Windows 8.1 64bit. I've posted the error below.
I un-installed Office 2010 prior to this.
The 2013 version is a click & run install not from disc.
I have tried changing the permissions on the registry keys but it wont let me?
I am running the install as administrator too.
View attachment 64491

Try this.Error codes aren't the same but it's about ms office installation problem and permissions.
How I Solved Error 2203 - Windows 7 Help Forums
 

My Computer

System One

  • OS
    windows 10Pro x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer TravelMate 5760G
    CPU
    Intel Core i3 2330M 2.20MHz[4 Logical CPUs]
    Motherboard
    Acer TravelMate 5760G
    Memory
    Dual DDR3 SDRAM 4GB 1333MHz
    Graphics Card(s)
    NVidia GT 540M
    Monitor(s) Displays
    LED
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 5400rpm
    Browser
    Firefox
    Antivirus
    Eset Smart Security 9
Posts
17
#17
Hi everyone,I don't have the same problem but I can't install office 2013 on "D" drive.I can select the path in this case "D" drive but can't use for installation.Any ideas?
Thanks in advance.
I have solved the problem by changing premissions for all accounts used in system on the drive.In my case it's a drive "D".
 

My Computer

System One

  • OS
    windows 10Pro x64
    Computer type
    Laptop
    System Manufacturer/Model Number
    Acer TravelMate 5760G
    CPU
    Intel Core i3 2330M 2.20MHz[4 Logical CPUs]
    Motherboard
    Acer TravelMate 5760G
    Memory
    Dual DDR3 SDRAM 4GB 1333MHz
    Graphics Card(s)
    NVidia GT 540M
    Monitor(s) Displays
    LED
    Screen Resolution
    1366x768
    Hard Drives
    Western Digital 5400rpm
    Browser
    Firefox
    Antivirus
    Eset Smart Security 9