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Microsoft Office 2013 Install unsuccessful, error 1603


addas

New Member
Posts
8
#1
Hello Everyone,
First, thank you all for making this free forum for helping others, this is my first post on EightForums, I was in SevenForums before and I upgraded from Windows 7 Ultimate x86 to Windows 8 Pro with Media Center x64 5 months ago.
Anyway, let's talk about my problem, I installed Office 2013 Pro Plus 4 months ago, last 2 weeks I tried to uninstall it (for some bugs) but it didn't fully uninstall because of "Printer Spooler" service was not available (It was an issue but I resolved it last week). So I tried to uninstall but I didn't find Office 2013 in Add/Remove Programs, I never-minded and tried to install Office today, it was 99% finished but it rolls back and give me an error "Microsoft Professional Plus encountered an error during setup" and I click "Finished" then the setup says "Microsoft Bootstrapper has stopped working" so I read in the internet and people says that some registry keys is still there so I tried the Office 2013 Uninstall Fix-It program where it is here but it doesn't find anything! So I found a video on how to uninstall Office 2010 manually, and I used it on Office Pro Plus 2013 but nothing! I opened Event Viewer and found the Office 2013 log:

Fault bucket , type 0
Event Name: OfficeClassicSetup
Response: Not available
Cab Id: 0

Problem signature:
P1: 15.0.4420.1017
P2: OSETUP.DLL
P3: 15.0.4420.1017
P4: 1603
P5: Unspecified
P6: FC73469E
P7: 1603
P8:
P9:
P10:

Attached files:
C:\Users\[User]\AppData\Local\Temp\SetupExe(20131221151231E04).log
C:\Users\[User]\AppData\Local\Temp\SetupExe(20131221151231E04).log

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Report_15.0.4420.1017_9972f709d86949542555188376f75b842f4374_0e18b56a

Analysis symbol:
Rechecking for solution: 0
Report Id: c7861ee1-6a33-11e3-bf1d-00235a4b6995
Report Status: 97
Hashed bucket:


____________________________________________________________________________________

The log is found in the attachments!
I think there is still Office 2013 leftovers in my PC, please tell me how to remove it or how to fix my issue.

P.S: I have Windows 8 Pro with Media Center x64 and I tried installing both Office 2013 Pro Plus x86 & x64 and in this log I used x64!

Thanks in advance!

Regards,
addas
 

Attachments

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i5-4670K
    Motherboard
    MSI Z87 G45 Gaming
    Memory
    Kingston 1600Mhz OC 16GB (8x2)
    Graphics Card(s)
    AMD Radeon R9 270X
    Sound Card
    Motherboard Built-in
    Monitor(s) Displays
    LG 22MP55
    Screen Resolution
    Full HD 1080p
Posts
1,360
#2
Looking through the log file you have posted it appears the setup is failing because of a permission issue.

Setup.exe is being run from the G:\ drive.

You need to copy the Setup file to the C:\ drive before attempting to run it.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

addas

New Member
Posts
8
#3
Dear ectech,
I moved setup and files from DVD to desktop, and run the setup I got the same error :(
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i5-4670K
    Motherboard
    MSI Z87 G45 Gaming
    Memory
    Kingston 1600Mhz OC 16GB (8x2)
    Graphics Card(s)
    AMD Radeon R9 270X
    Sound Card
    Motherboard Built-in
    Monitor(s) Displays
    LG 22MP55
    Screen Resolution
    Full HD 1080p

addas

New Member
Posts
8
#5
The tool gives me an error "Troubleshooting couldn't identify the problem" ?
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i5-4670K
    Motherboard
    MSI Z87 G45 Gaming
    Memory
    Kingston 1600Mhz OC 16GB (8x2)
    Graphics Card(s)
    AMD Radeon R9 270X
    Sound Card
    Motherboard Built-in
    Monitor(s) Displays
    LG 22MP55
    Screen Resolution
    Full HD 1080p
Posts
1,360
#7
Download the attached file > Right click and Run as Administrator. This will produce a file called Log.txt on the desktop. Attach it to your next post please.
 

Attachments

My Computer

System One

  • OS
    Windows 8.1 Enterprise

addas

New Member
Posts
8
#8
Dear ectech,
I run the batch file both as admin & not admin multiple times, the Log.txt file has not been created :(
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center x64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i5-4670K
    Motherboard
    MSI Z87 G45 Gaming
    Memory
    Kingston 1600Mhz OC 16GB (8x2)
    Graphics Card(s)
    AMD Radeon R9 270X
    Sound Card
    Motherboard Built-in
    Monitor(s) Displays
    LG 22MP55
    Screen Resolution
    Full HD 1080p
Posts
1,360
#9
addas,
At this point I would advise you to have the computer looked at by a professional. Microsoft Office is a complex piece of software. In order to properly troubleshoot the issue I would need to use tools which are beyond the scope of the forum.

Others may have suggestions for you to try, however it seems clear to me your system has issues which point to a larger problem.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise

Ex_Brit

Older - But No Wiser
Pro User
#10
This is over a year old - I'm sure it was solved ages ago.
 

My Computer

System One

  • OS
    Win 10 Pro + Win 7 Ult SP1 (x64)
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Alienware® ALX X58
    CPU
    Intel® Core i7-975 Extreme 3.86 GHz 8MB Cache
    Motherboard
    ASUS P6T Deluxe V2 Socket 1366 Core i7, Dual Triple Channel DDR3 Mem
    Memory
    24GB Corsair Vengeance DDR3 SDRAM at 1600MHz - 6 x 4096MB
    Graphics Card(s)
    1792 MB NVIDIA® GeForce® GTX 295/Hauppauge HVR2250 TV Tuner
    Sound Card
    Onboard Soundmax® High definition Sound
    Monitor(s) Displays
    Samsung XL2370 LED
    Screen Resolution
    1920 X 1080P
    Hard Drives
    2 X 500gb SATA
    1 X 1TB SATA
    1 X 1TB external eSATA
    (Non-RAID)
    PSU
    Alienware® 1200 Watt Multi-GPU
    Case
    Alienware® P2 ALX Chassis with AlienIce 3.0 Video Cooling
    Cooling
    Alienware® High-Perf. Liquid Cooling + Acoustic Dampening
    Keyboard
    Microsoft® Wireless Entertainment 8000 + Logitech® G15 Wired
    Mouse
    Microsoft® Wireless Laser 8000 + Logitech® G9 Wired
    Internet Speed
    45mbps
    Other Info
    Using non-RAID on purpose as I find it too fussy and temperamental.