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Solved Microsoft Mouse & Keyboard Center 'Stopped Working"

Steve C

Member
Power User
I've started getting the message Microsoft Mouse & Keyboard Center has Stopped Working (see error report below) when Windows 8 starts. I've tried uninstalling and re-installing the latest version of the Mouse & Keyboard Center but still have the same problem. Does anyone have a solution to this?

Problem signature:
Problem Event Name: APPCRASH
Application Name: itype.exe
Application Version: 2.0.162.0
Application Timestamp: 50934cc8
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.9200.16451
Fault Module Timestamp: 50988aa6
Exception Code: e06d7363
Exception Offset: 00000008221F811C
OS Version: 6.2.9200.2.0.0.256.103
Locale ID: 2057
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome

norepli

New Member
Member
Hi Steve C,

Have you tried just leaving the software uninstalled and; thereafter, is your keyboard and mouse properly recognized and useable?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop

Steve C

Member
Power User
Yes, the mouse and keyboard work fine with the Mouse & Keyboard Center installed. It would be useful to have the extra features though.
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome

norepli

New Member
Member

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop

Steve C

Member
Power User
I ran sfc /scannow which found an error but the problem remains, I created another administrator account and Mouse & Keyboard Center works. It seems there is something in my main administrator account which prevents the program running. Can I repair my user profile?
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome

norepli

New Member
Member
Hi Steve C,

I can't think of any reason why that would happen so I'm bowing out to make room for someone else to continue assisting you. Good luck.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop

Steve C

Member
Power User
I solved this by doing a system restore to 2 days ago. I then couldn't uninstall the MS Mouse & Keyboard Center and had to run a MS Fixit program to remove it. I was then able to re-install the latest version of the MS Mouse & Keyboard Center and it works for all users!
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome

wetibbe

Banned
Great!

We always appreciate the innovative explorers who resolve problems.

I don't know who hands out the brownie points but you have earned some :confused:
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    HP

norepli

New Member
Member
I solved this by doing a system restore to 2 days ago. I then couldn't uninstall the MS Mouse & Keyboard Center and had to run a MS Fixit program to remove it. I was then able to re-install the latest version of the MS Mouse & Keyboard Center and it works for all users!

Way to go Steve C... and thanks for sharing your fix too!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop

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