• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved Microsoft - Lack of Support


elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#1
Ever since I got my new pc I have been attempting to contact MS Support in the UK to answer a very simple problem.

I bought Windows Media Center from Arvato GmbH in Germany. Their email address is none functional. When I bought it it fitted into the pc great, then my pc broke.

I have a new pc and nobody seems to want to help. I called the UK support number to be told that the number has changed to a 'less expensive' number - so I dialed that. After the usual robitic responses I actually reached a human being, although speaking a barely distinguishable accent. I told her the full history. 'Now let me get this straight, you have Windows 8.1'? 'Yes' I said 'but the problem is Media Center product key not working in Add Features in 8.1 - I have paid for a product that I cannot download.'

*click* nobody on line

After several attempts to call them back, I got a phone ringing somewhere, and ringing, and ringing - you get the picture? Then another robot told me there is an error *click*

After another few attempts I gave up.

If Apple Macs were not so damn expensive I would stick MS where the sun does not shine. :mad:

Edit: Wow! finally got to 'speak' to MS via social media software. Gave them the details, we shall see ........
 
Last edited:

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

KYHI

Well-Known Member
Pro User
Posts
2,719
#2
I purchased windows 8 pro and media center retail product keys when 8 first came out..
I recently re-used both key numbers to install on a NEW computer. this is allowed with retail keys, but it is limited in time frame.. You can not do this with oem keys... First disconnect from your internet connection, input the key, activate via phone.. had to do it for the pro key and then again for media center
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB

jimbo45

New Member
VIP Member
Guru
Hafnarfjörður IS

Posts
4,373
#3
Hi there

Customer support from ANYBODY is probably non existent these days -- At least in the UK there's enough contact with Indian / other Asian people so you can get used to their accents --try phoning from ICELAND and having to understand those Indian accents.

Off shored call centres IMO should be OUTLAWED and any product should only be offered for sale in countries where a SATISFACTORY and local customer service dept exists. If not the permission to sell the product should be withdrawn.

Cheers
jimbo
 

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)
#4
Good luck. :)

I used to have a phone number I could use to call Microsoft with & actually talk to a human.
It was set up so instead of being kept on hold, you could hang up & they would call you back.
They did a RPC for me & fixed my problem & didn't charge me anything.
This was years ago...

edit---

Have you tried here---{it may be free}---

https://support.microsoft.com/ContactUs/TechnicalSupport?wa=wsignin1.0

You can chat or get a phone call.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#5
Thanks Dave will bookmark that in case MS do not come back via the social media.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#6
Hi there

Customer support from ANYBODY is probably non existent these days -- At least in the UK there's enough contact with Indian / other Asian people so you can get used to their accents --try phoning from ICELAND and having to understand those Indian accents.

Off shored call centres IMO should be OUTLAWED and any product should only be offered for sale in countries where a SATISFACTORY and local customer service dept exists. If not the permission to sell the product should be withdrawn.

Cheers
jimbo
Hi Jim, not allowed to name names, but my host company has brilliant support, as does the software for my forum, also the company that my domains are registered with. Maybe I am just lucky?
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

whs

New Member
VIP Member
Guru
Germany/Florida

Posts
4,514
#7
I would not even bother to go to those help lines. Our forums are a much better source of support.

That is, however, different for certain applications. I just got excellent support from the Camtasia team (via email). I also had a similar experience with the Norton help line.
 

My Computer

System One

  • OS
    Vista and Win7
    System Manufacturer/Model Number
    2xHP, 2xGateway, 1xDell, 1xSony
    Hard Drives
    5 SSDs and 12 HDs

elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#8
I agree about the forums, this one is excellent BUT, this is a product key problem so source I think is best.

I have had contact from MS, they are passing this onto Support UK and asked for contact detials which I passed on so hopefully something is going to happen. Its not that Media Center was expensive, quite the opposite, but its the principle.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

altae

New Member
Power User
Posts
148
#9
The whole licence key system is a giant joke. There was some sence in it when not almost all computers were online. But nowadays it would be very simple to check if a certain key has been used on several computers over a certain period. This would be a very accurate indicator of abuse that would not annoy paying customers and stop multi use of a single licence. Ok, the eremit that lives alone in the woods and uses it's solar powered tablet to play a round of solitaire would be able to install Windows on two different tablets using the same key and he would probably never be discovered. But MS, would that really hurt? All those anti piracy measures do no good at all. To this day no copy protection has ever been developed that would last for more than a few weeks. All those anti piracy solutions do one thing and one thing only: Annoy paying and loyal customers. You don't know how many times I have cursed all those game launchers and activation tools. More than once I've sworn next time I would download myself an illegal copy since running it is far more painless when compared to getting the original and beeing stuck in the registration process.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    self built
    CPU
    AMD FX-8350
    Motherboard
    Gigabyte GA-990FXA-UD7 Rev. 3
    Memory
    16 GB
    Graphics Card(s)
    Zotac GTX 770 Amp 2 GB
    Browser
    Firefox
    Antivirus
    GDATA Internet Security

jimbo45

New Member
VIP Member
Guru
Hafnarfjörður IS

Posts
4,373
#10
Hi there

Very true

There's certain common Office activators around that probably are used more than LEGIT versions of Office - Ms would probably make MORE money by allowing Office to go open source and assisting developers with good "add-ons".

Whether it's movies, music, eboooks or whatever - no system of Licence keys or DRM has ever even BEGUN to stamp out piracy. Better to work WITH users than try stupid counter measures that last all of 5 Mins.

Look at the ridiculous regional DVD encoding systems or even the utterly stupid attempts to try and block access to well known torrent sites -- that stuff lasts about 2 secs too.

Make content WORLD WIDE available at the same time, charge sensible prices and realize there's different distribution systems --who actually BUYS DVD's these days !!! - I'd pay for a legit download or stream -- but those are scarce and even Netflix gives different content in different countries --total rubbish when we have a WORLD WIDE web !!!

Cheers
jimbo
 

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)

elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#11
altae. very good post and 100% true. Thank you
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

altae

New Member
Power User
Posts
148
#12
Just my thoughts. I'm ok with paying for a good piece of software. But I'm not ok with making loyal customer's lives more complicated than necessary. It is the same with so many things: We annoy those folks that do everything right just because there are some that do it wrong. And because we cannot accept that there are some that do not play according to the rules we make everything worse. In German we have a saying: Es kann nicht sein was nicht sein darf. I don't know if such a saying exists in English too but translated word by word it would be something like: It cannot be what's not allowed to be.
 

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    self built
    CPU
    AMD FX-8350
    Motherboard
    Gigabyte GA-990FXA-UD7 Rev. 3
    Memory
    16 GB
    Graphics Card(s)
    Zotac GTX 770 Amp 2 GB
    Browser
    Firefox
    Antivirus
    GDATA Internet Security

elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#13
your translation makes much sense. And a good saying too. As far as I am concerned, when software is legitimately purchased, the code section should also include a support number for paid up members on introducing the code to the person at the other end. Thats the fair way, and it removes the pirate from calling them. I also register all purchased packages with the originator, not that it actually helps. I am also a signed up member of the MS Community!

I recently re installed Microsoft Expression 4 back into my pc. There was a message telling me that thew code had 'outstayed its welcome' and that I should ring this number *************** whatever it was, to get an auto code to unlock it, which I did. It worked just fine. So why cant I get a simple answer from MS about my purchased copy of Media Center. I cannot download it in order to get that simple solution on my screen!!!
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#14
Is the key accepted when you type it in? If yes does it then fail activation? I have 4 MC keys that I snagged when Microsoft was offering them free. I take care to always use the same key on the same PC it was originally activated on. I had one laptop die and then used that key on its brand new replacement. It failed activation but I was able to do the phone activation. When asked if it was only installed on one PC I said yes. I got the automated code to type in and it then activated fine. I've used those same MC keys in Windows 8.0 and 8.1 with no issues. Some, like you have not been so lucky.

EDIT: You know you have to be running Pro to upgrade to Media center right? I ask because you have Windows 8.1 listed in your system specs. If I don't see Pro listed I assume it's only Core.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#15
Win 8.1 Home. And thanks for the info, why should Media Center not work in 8.1 Home? I had Pro but again, its a question of downloads not being allowed to repeat. I have a new pc. MS offered me 8.1 Pro free when I bought 8, but it does not show now. When I put in the code in the Media download page in Add Features it just comes up 'not valid'.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#16
Just found this: No way am I paying £100 for this:

[h=4]Add features to Windows 8.1 *[/h] If your PC is running Windows 8.1, you can get Windows 8.1 Pro Pack and enjoy all the features of Windows 8.1 Pro as well as Windows Media Center for £99.99 ERP. To buy Windows 8.1 Pro Pack, follow the instructions on this page.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

SIW2

Well-Known Member
Team Member
Posts
5,360
#17
Can't remember if that free deal had to be activated by a certain time. Pretty sure it needs to be Pro edition.

Maybe if you have an image of your 8.0 Pro with media centre, doing an upgrade to 8.1 Pro might retain it.
 

My Computer

System One

  • OS
    7/8/ubuntu/Linux Deepin
    Computer type
    PC/Desktop
#18
I recently restored my computer with my Factory recovery disks.
They replaced everything with 8 OEM.
I used my Microsoft Account to register the 8 OEM.
Same email & password.

I downloaded Macrium using my Macrium serial number to get the Standard edition back with the boot time recovery environment.
I inserted my Macrium image on USB & reinstalled directly to 8.1.1 Pro with media center.

After installing the Macrium image I looked in System & saw that Windows was already activated.

I hope this information is useful. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

elbmek

New Member
Pro User
Sutton Coldfield

Posts
1,026
#19
Thanks for the info guys, will have to go through my disks and find out waht may sort it.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT

alphanumeric

slightly off center
VIP Member
Guru
Gold Member
#20
Yeah, you need Pro to be able to add Media Center, that's why your code isn't working. You can buy the Pro Pack which includes Media Center, if you don't already have Pro. Or just buy Media Center if you are running Pro. If your only running Core Media Center will not install.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2