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Solved Microphone Doesn't Work When Headphones are in Audio Jack


Posts
25
#1
Well, I used my microphone on my laptop once to call a friend on Skype. Everything worked fine, even with my headphones plugged into the audio jack. But the day after, I try and do the same but my microphone isn't even working. After lots of frustration and trial and error, I find that it's the headphones being plugged into the audio jack that's causing this. Does anyone know how to fix this? Something simple, right? I use my headphones when I'm calling anyone. I don't want anyone to hear and I hate headsets with a burning passion. They make my head hurt, so is there any way to fix this? Thanks :)
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C50-B-153
    CPU
    Intel(R) Celeron(R) CPU N2840 @ 2.16GHz
    Motherboard
    TOSHIBA ZBWAA
    Memory
    Total: 4.00 GB Useable: 3.89 GB
    Graphics Card(s)
    Intel(R) HD Graphics
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
    Monitor(s) Displays
    ?
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    ?
    PSU
    ?
    Case
    ?
    Cooling
    ?
    Keyboard
    ?
    Mouse
    ?
    Internet Speed
    5MB/s
    Browser
    Google Chrome
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    Nothing
    Other Info
    N/A

fireberd

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Inverness, FL

Posts
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#2
Try refreshing the audio. Go to the device manager, RIGHT click on the entry for the RealTek HD audio, then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the audio. This fixes any Windows/Audio corruption and many other problems. If you are lucky it will take care of your problem.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
25
#3
Try refreshing the audio. Go to the device manager, RIGHT click on the entry for the RealTek HD audio, then LEFT click "Uninstall". DO NOT uninstall the drivers. Restart the PC and when Windows starts it will detect and reinstall the audio. This fixes any Windows/Audio corruption and many other problems. If you are lucky it will take care of your problem.

Thank you! I'll try that!
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C50-B-153
    CPU
    Intel(R) Celeron(R) CPU N2840 @ 2.16GHz
    Motherboard
    TOSHIBA ZBWAA
    Memory
    Total: 4.00 GB Useable: 3.89 GB
    Graphics Card(s)
    Intel(R) HD Graphics
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
    Monitor(s) Displays
    ?
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    ?
    PSU
    ?
    Case
    ?
    Cooling
    ?
    Keyboard
    ?
    Mouse
    ?
    Internet Speed
    5MB/s
    Browser
    Google Chrome
    Antivirus
    Nothing
    Other Info
    N/A
Posts
25
#4
Sorry for the double post but where on earth is this? I've searched on Google but not many answers. Help?
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C50-B-153
    CPU
    Intel(R) Celeron(R) CPU N2840 @ 2.16GHz
    Motherboard
    TOSHIBA ZBWAA
    Memory
    Total: 4.00 GB Useable: 3.89 GB
    Graphics Card(s)
    Intel(R) HD Graphics
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
    Monitor(s) Displays
    ?
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    ?
    PSU
    ?
    Case
    ?
    Cooling
    ?
    Keyboard
    ?
    Mouse
    ?
    Internet Speed
    5MB/s
    Browser
    Google Chrome
    Antivirus
    Nothing
    Other Info
    N/A

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#5
The Device Manager can be accessed by going to the Desktop. Hold the Windows Key down and then press the Pause/Break key. When the panel comes up, the Device Manager can be accessed from the Task List in the upper left of the panel.

Here is mine from Windows 7 but my Windows 8.1 is the same.

Capture.JPG
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
25
#6
The Device Manager can be accessed by going to the Desktop. Hold the Windows Key down and then press the Pause/Break key. When the panel comes up, the Device Manager can be accessed from the Task List in the upper left of the panel.

Here is mine from Windows 7 but my Windows 8.1 is the same.

View attachment 57993


Thanks! I tried that, and it asked for a restart. I did that. Needed to re install, and such. Still the same problem :(
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C50-B-153
    CPU
    Intel(R) Celeron(R) CPU N2840 @ 2.16GHz
    Motherboard
    TOSHIBA ZBWAA
    Memory
    Total: 4.00 GB Useable: 3.89 GB
    Graphics Card(s)
    Intel(R) HD Graphics
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
    Monitor(s) Displays
    ?
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    ?
    PSU
    ?
    Case
    ?
    Cooling
    ?
    Keyboard
    ?
    Mouse
    ?
    Internet Speed
    5MB/s
    Browser
    Google Chrome
    Antivirus
    Nothing
    Other Info
    N/A

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#7
You should have an entry for the Microphone in the Device Manager, Sound section. Do the uninstall/reboot/reinstall with that and see if that helps.

If not, do you have a System Restore point that is BEFORE the problem happened? (when it worked correctly).
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
25
#8
You should have an entry for the Microphone in the Device Manager, Sound section. Do the uninstall/reboot/reinstall with that and see if that helps.

If not, do you have a System Restore point that is BEFORE the problem happened? (when it worked correctly).

I tried looking for that, uninstalled but I have no idea where to go from there, as I can't find where to re install it.


Uh. I have no idea what that is. Also, to note: I'm now getting severe issues with audio. I can't use Windows Media Player. It keeps crashing, never works in the first place and causes my laptop to glitch and spazz. I also have issues when trying to read MOV files. The computer hasn't liked it, so I can't click it without my screen glitching and going to the view in the Windows 8 not desktop main screen. Can't edit it, can't remove it. The laptop just hates it and it keeps glitching out and causing mayhem. What on earth is going on here? Do I have another faulty laptop? :(
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C50-B-153
    CPU
    Intel(R) Celeron(R) CPU N2840 @ 2.16GHz
    Motherboard
    TOSHIBA ZBWAA
    Memory
    Total: 4.00 GB Useable: 3.89 GB
    Graphics Card(s)
    Intel(R) HD Graphics
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
    Monitor(s) Displays
    ?
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    ?
    PSU
    ?
    Case
    ?
    Cooling
    ?
    Keyboard
    ?
    Mouse
    ?
    Internet Speed
    5MB/s
    Browser
    Google Chrome
    Antivirus
    Nothing
    Other Info
    N/A

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#9
This suggests more problems with the PC than just the audio, and the audio problems may just be a byproduct of what is causing the other problems.

I would more suspect a Windows OS problem than a hardware problem with the PC. It may take a "factory reset" (reinstall) to correct everything.

One other comment, and I don't think it has anything directly to do with your problems but I see you have the 64 bit OS but only 4GB of RAM. The main benefit of a 64 bit OS is that it can address more than 4GB of RAM. A 32 bit can only address a little less than the 4GB. However, a 64 bit OS uses more of the basic memory than a 32 bit, thus you have less memory available for programs. Also, how old is this PC and did it originally come with Win 8?, I don't recall many new PC's with a Celeron CPU.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
25
#10
This suggests more problems with the PC than just the audio, and the audio problems may just be a byproduct of what is causing the other problems.

I would more suspect a Windows OS problem than a hardware problem with the PC. It may take a "factory reset" (reinstall) to correct everything.

One other comment, and I don't think it has anything directly to do with your problems but I see you have the 64 bit OS but only 4GB of RAM. The main benefit of a 64 bit OS is that it can address more than 4GB of RAM. A 32 bit can only address a little less than the 4GB. However, a 64 bit OS uses more of the basic memory than a 32 bit, thus you have less memory available for programs. Also, how old is this PC and did it originally come with Win 8?, I don't recall many new PC's with a Celeron CPU.

I thought so. Oh, whew! So, it's more likely an install problem? How come that happened, then? Is it quite common? How would I get to this Factory Reset? Will I have to move everything I need to my USB stick, or doesn't Factory Reset delete everything?


Oh, would that be a problem? The OS and RAM thing? My laptop is only just under a month's old. Yes, it did originally come with Windows 8. Is that bad, having a Celeron CPU?
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C50-B-153
    CPU
    Intel(R) Celeron(R) CPU N2840 @ 2.16GHz
    Motherboard
    TOSHIBA ZBWAA
    Memory
    Total: 4.00 GB Useable: 3.89 GB
    Graphics Card(s)
    Intel(R) HD Graphics
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
    Monitor(s) Displays
    ?
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    ?
    PSU
    ?
    Case
    ?
    Cooling
    ?
    Keyboard
    ?
    Mouse
    ?
    Internet Speed
    5MB/s
    Browser
    Google Chrome
    Antivirus
    Nothing
    Other Info
    N/A

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#11
You should have a procedure to restore the PC to the original settings when you first got it. If you don't have the instructions, Toshiba most likely has that on their web site. A "Factory reinstall" will delete any user data so back that up on some removable media first so you can recover it.

A Celeron is at the low end of the Intel CPU line. I didn't even know Celeron's were still being sold. Celeron processors, of some sort, have been sold since the Windows XP days on entry level (low price) PC's.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
25
#12
You should have a procedure to restore the PC to the original settings when you first got it. If you don't have the instructions, Toshiba most likely has that on their web site. A "Factory reinstall" will delete any user data so back that up on some removable media first so you can recover it.

A Celeron is at the low end of the Intel CPU line. I didn't even know Celeron's were still being sold. Celeron processors, of some sort, have been sold since the Windows XP days on entry level (low price) PC's.

Okay, thank you! What if this doesn't do a thing? How certain are you that this will fix it? Oh, right. So, I have a bad CPU, you're saying?
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C50-B-153
    CPU
    Intel(R) Celeron(R) CPU N2840 @ 2.16GHz
    Motherboard
    TOSHIBA ZBWAA
    Memory
    Total: 4.00 GB Useable: 3.89 GB
    Graphics Card(s)
    Intel(R) HD Graphics
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
    Monitor(s) Displays
    ?
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    ?
    PSU
    ?
    Case
    ?
    Cooling
    ?
    Keyboard
    ?
    Mouse
    ?
    Internet Speed
    5MB/s
    Browser
    Google Chrome
    Antivirus
    Nothing
    Other Info
    N/A

fireberd

Beach Observer
VIP Member
Pro User
Inverness, FL

Posts
1,811
#13
No, I'm not saying the CPU is defective. Just that its not a high powered CPU like the Intel i3, i5 or i7's.

No guarantee the reinstall will fix it. But if you call the PC vendor for support most likely the first thing they will want you to do is the reinstall. If the reinstall doesn't fix it, the next step is the vendor support. Only the PC vendor's support can get whatever is wrong corrected under warranty, since this is a new PC.
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Home Built
    CPU
    i7 6700K
    Motherboard
    ASUS ROG Maximus VIII Hero
    Memory
    16 Gb G Skill TridentZ DDR4 3400
    Graphics Card(s)
    Intel (i7 CPU)
    Sound Card
    RealTek Integrated
    Monitor(s) Displays
    27" Dell SE2717HR
    Screen Resolution
    1920X1080
    Hard Drives
    500GB Samsung 850 SSD, 3TB for backups
    PSU
    EVGA Supernova 750 G2
    Case
    BeQuiet Silent Base 600
    Cooling
    Deepcool Captain 120EX
    Keyboard
    Microsoft Wireless
    Mouse
    Logitech wireless
    Internet Speed
    Cable - 100MB Downlink
    Browser
    Edge/Firefox
    Antivirus
    Microsoft
    Other Info
    Sonar Platinum 64 bit recording studio software with MOTU 896Mk3 Hybrid recording interface unit.
Posts
25
#14
No, I'm not saying the CPU is defective. Just that its not a high powered CPU like the Intel i3, i5 or i7's.

No guarantee the reinstall will fix it. But if you call the PC vendor for support most likely the first thing they will want you to do is the reinstall. If the reinstall doesn't fix it, the next step is the vendor support. Only the PC vendor's support can get whatever is wrong corrected under warranty, since this is a new PC.


Ah, okay. Thanks. I get it.


Okay, I'll try it. I'll mark this as Solved and if still no luck, I will ring them. Thanks for all your help! :)
 

My Computer

System One

  • OS
    Microsoft Windows 8.1 64-bit
    Computer type
    Laptop
    System Manufacturer/Model Number
    Toshiba Satellite C50-B-153
    CPU
    Intel(R) Celeron(R) CPU N2840 @ 2.16GHz
    Motherboard
    TOSHIBA ZBWAA
    Memory
    Total: 4.00 GB Useable: 3.89 GB
    Graphics Card(s)
    Intel(R) HD Graphics
    Sound Card
    (1) Intel(R) Display Audio (2) Realtek High Definition Audio
    Monitor(s) Displays
    ?
    Screen Resolution
    1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    ?
    PSU
    ?
    Case
    ?
    Cooling
    ?
    Keyboard
    ?
    Mouse
    ?
    Internet Speed
    5MB/s
    Browser
    Google Chrome
    Antivirus
    Nothing
    Other Info
    N/A