Memory.DMP error in widnows 8 release previw

usasma

Mr. Cranky Pants
VIP Member
Guru
Messages
5,139
I can't read your MSINFO32 file. Please try this:
MSINFO32:
Please go to Start (press Win and R in Win8) and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

Looks to me like this is a compatibility issue - but I can't tell of what kind as the dump files aren't specific enough.
Uninstall your video drivers, then update to the latest Win8 version available from the video chipset manufacturer (I believe that yours is from Intel).

Try running Driver Verifier using these instructions: Driver Verifier Settings
Instructions were written for Win7/Vista - but Win8 is similar (but has additional tests).

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:
[font=lucida console]
Accelerometer.sys Fri May 13 14:47:02 2011 (4DCD7CA6)
HECIx64.sys       Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Rt630x64.sys      Wed Oct 19 08:12:55 2011 (4E9EBEC7)
SynTP.sys         Thu Sep 15 20:33:27 2011 (4E729957)
athrx.sys         Wed Mar 21 23:26:22 2012 (4F6A9BDE)
athw8x.sys        Thu Jun 14 05:41:08 2012 (4FD9B1B4)
btfilter.sys      Wed Feb 08 04:24:23 2012 (4F323F47)
dump_iaStor.sys   Wed Jan 12 20:50:12 2011 (4D2E5A54)
dump_storahci.sys Fri May 18 23:37:51 2012 (4FB7158F)
hpdskflt.sys      Fri May 13 14:47:02 2011 (4DCD7CA6)
iaStor.sys        Wed Jan 12 20:50:12 2011 (4D2E5A54)
igdkmd64.sys      Fri Apr 20 09:18:45 2012 (4F916235)
jmcr.sys          Mon Jan 31 03:04:13 2011 (4D466CFD)
tm.sys            Fri May 18 23:36:26 2012 (4FB7153A)
tpm.sys           Fri May 18 23:33:04 2012 (4FB71470)
[/font]

http://www.carrona.org/drivers/driver.php?id=Accelerometer.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStor.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=hpdskflt.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=jmcr.sys
http://www.carrona.org/drivers/driver.php?id=tm.sys
http://www.carrona.org/drivers/driver.php?id=tpm.sys

BSOD BUGCHECK SUMMARY

Code:
[font=lucida console]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-23140-01.dmp]
Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
Debug session time: Thu Jun 28 20:06:07.277 2012 (UTC - 4:00)
System Uptime: 0 days 1:52:20.947
BugCheck 3B, {c0000005, fffff88002c878e8, fffff88017790f90, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkWaitForVerticalBlankEventInternal+4c8 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  0x3B_dxgkrnl!DxgkWaitForVerticalBlankEventInternal
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`02c878e8 fffff880`17790f90 00000000`00000000
BiosVersion = 68SRR Ver. F.23
BiosReleaseDate = 03/09/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ProBook 4530s
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062812-26218-01.dmp]
Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
Debug session time: Thu Jun 28 17:39:48.984 2012 (UTC - 4:00)
System Uptime: 0 days 0:25:17.656
BugCheck 139, {3, fffff880013f37e0, fffff880013f3738, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x139
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch
Bugcheck code 00000139
Arguments 00000000`00000003 fffff880`013f37e0 fffff880`013f3738 00000000`00000000
BiosVersion = 68SRR Ver. F.23
BiosReleaseDate = 03/09/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ProBook 4530s
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062912-11140-01.dmp]
Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
Debug session time: Fri Jun 29 08:33:42.273 2012 (UTC - 4:00)
System Uptime: 0 days 1:01:05.944
BugCheck 1A, {41790, fffffa8004e50790, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35837 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  SettingSyncHos
FAILURE_BUCKET_ID:  0x1a_41790_nt!_??_::FNODOBFM::_string_
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`04e50790 00000000`00000000 00000000`00000000
BiosVersion = 68SRR Ver. F.23
BiosReleaseDate = 03/09/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ProBook 4530s
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062912-11625-01.dmp]
Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
Debug session time: Fri Jun 29 09:12:11.910 2012 (UTC - 4:00)
System Uptime: 0 days 0:38:04.581
BugCheck 1A, {41790, fffffa8004e7a250, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1e51e )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x1a_41790_nt!_??_::FNODOBFM::_string_
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`04e7a250 00000000`00000000 00000000`00000000
BiosVersion = 68SRR Ver. F.23
BiosReleaseDate = 03/09/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ProBook 4530s
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062912-13000-01.dmp]
Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
Debug session time: Fri Jun 29 07:32:12.518 2012 (UTC - 4:00)
System Uptime: 0 days 0:12:21.190
BugCheck 1A, {41790, fffffa8004e92250, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+35837 )
BUGCHECK_STR:  0x1a_41790
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
FAILURE_BUCKET_ID:  0x1a_41790_nt!_??_::FNODOBFM::_string_
Bugcheck code 0000001A
Arguments 00000000`00041790 fffffa80`04e92250 00000000`00000000 00000000`00000000
BiosVersion = 68SRR Ver. F.23
BiosReleaseDate = 03/09/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ProBook 4530s
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\062912-25750-01.dmp]
Built by: 8400.0.amd64fre.winmain_win8rc.120518-1423
Debug session time: Fri Jun 29 04:57:10.879 2012 (UTC - 4:00)
System Uptime: 0 days 2:25:07.551
BugCheck C000021A, {fffff8a0028b0960, 0, 0, 0}
Probably caused by : ntkrnlmp.exe ( nt!NtSetSystemPowerState+878 )
BUGCHECK_STR:  0xc000021a_0
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  0xc000021a_0_nt!NtSetSystemPowerState
Bugcheck code C000021A
Arguments fffff8a0`028b0960 00000000`00000000 00000000`00000000 00000000`00000000
BiosVersion = 68SRR Ver. F.23
BiosReleaseDate = 03/09/2012
SystemManufacturer = Hewlett-Packard
SystemProductName = HP ProBook 4530s
CPUID:        "Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2494
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

[/FONT]
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)

bijay

New Member
Messages
1
I have a Hp dv6 and installed win 8... i played counter strike 1 day and the next day my laptop had this problem.
Now my laptop is not even showing the display(It just starts with no display).I tried reinstalling the BIOS and the intel chipset driver but still its not working...
PLZ help me..This same problem happened with 3 of my friends also after that night...
 

My Computer

System One

  • OS
    win 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP

usasma

Mr. Cranky Pants
VIP Member
Guru
Messages
5,139

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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