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Solved media 12.2 update and virus?


commander

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298
#1
I keep getting this pop up saying I need the media player 12.2 update, and ask if I want to download, so I click on yes. then
another pop up says I need a codec....something update and to I want it, so I click yes. just then the Norton flashes a red warning sign, then it stops the download and deletes it.


are both of them bad? or just one of them bad? are the updates for real in the first place?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton

Nuccii

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#2

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

commander

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#3
ok that got most of it. it had even hijacked redegit. but something is really into my system and I can't get it out. i'm getting porn in
my email and can't get it out. and many times I go into a website it sends me into a porn site, and I do mean some really nasty ones,
and not just one. I got hit with 2 of them when I tried to get in here. and when I was trying to use the soft ware I got a call from Microsoft
asking what the problem was and that is where they found my upgrades were not getting through, that something was stopping them.

but they also found that at least half of my system configurations are not working, even though everything was checked and should be up
and running. but right now the sysconfig is running on backup. they said I would need to buy new and replace everything, $80.00, $70.00
extra if i added in the backup.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton

Nuccii

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#4

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

commander

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#5
what will that do? what will I lose? how long will it take?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton
#6
If you got a call from someone that said they were from Microsoft and you let them into your system, you got scammed. MS does not call unless you ask them directly.
Perform a clean reinstall of Windows.
http://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html
Nucci is right. I used to get calls from Microsoft and some other company saying my computer had a virus when it did not. Don't accept spam phone calls from people like that. That's how they get you.
 

My Computer

System One

  • OS
    Windows 8.1 64-bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer Aspire X (AXC-603-UW12)
    CPU
    Intel Celeron J1850 @ 1.99GHz
    Motherboard
    Acer Aspire XC-603G (SOCKET 0)
    Memory
    4.00GB DDR3 @ 551MHz (9-7-7-14)
    Graphics Card(s)
    Intel HD Graphics (Acer Incorporated [ALI])
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Acer S200HQL
    Screen Resolution
    ([email protected])
    Keyboard
    Acer Wired Keyboard
    Mouse
    Acer USB Optical Mouse
    Internet Speed
    High Speed Internet
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender

Nuccii

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#7
It will completely erase the hard drive including programs and data. Who knows what they put into your system, this way all their crap should be gone.

Should you not wish to do so, run full scans with your antivirus program, download and run Malwarebytes Free, Hitman Pro or Highjack This and TDSSkiller.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

commander

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298
#8
is that the same as using the disk that came with the computer?
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton

commander

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Posts
298
#9
ok, used that hitman pro and it found a lot of things I was looking for. including that porn. now I just need to find
what happened to my desktop shortcuts.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton

commander

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Posts
298
#10
ok, my sister has the same problem with her windows 8 laptop. but she was told there may be other viruses in there as well. in fact her email is not working. but the links from above are no longer links, they can not be clicked on. I thought I would use that hitman pro. man that really
on the problem I was having, then Malwarebytes Free, then Highjack This and TDSSkiller. is this the right order?

ok, if all else fails she will need to do a clean install - windows 8, but she may not have all the stuff needed for a clean install, so will using
the disk that came with the computer, my guess is to fix it if it crashed? I will try to use this stuff first before the clean install. thanks for your
help, my computer is working great, so far.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton

Nuccii

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#11
If the disk she has is a factory restore disk then it will put the computer back to the day when she got it.
The order of the scans does not really matter as they do a different job.

Perhaps both of you should learn to practice safe surfing by following theses tips as a guide in order to now put yourselves in the same position again. Not saying that you will not be attacked this should minimize the risks.
How to Be Safe on the Internet (with Internet Safety Rules)
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

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