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Solved Malware Email - Cannot delete or remove it ([email protected]


jmm72

New Member
Posts
3
#1
Hi Guys,

New to forum, hoping someone can help me. I received an email from "XeroxXRX9C9 @ myowndomainname" which contains a word document which has a virus in it (I didn't open the word document!).
I cannot remove the actual email from Windows Live Mail 2012. When I try to delete it, it says an error occurred. When I try to move the message to junk or to deleted items, it says the message cannot be moved and an error occurred. I have tried to delete the message from my C:/Users...... appdata/.....inbox but when I click that particular message, it says I need administrator rights (I am the administrator of the machine). I can delete other messages without any issues.

I have AVG running which flagged up the Trojan and sent it to the vault, but I want to get rid of the actual message from my inbox but it just won't go. Any help would be great.

Thanks

Jmm72
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HO Pavilion

jds63

New Member
Pro User
N.Y.

Posts
2,214
#2

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
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    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
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    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
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    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
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    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

jds63

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#3

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

jmm72

New Member
Posts
3
#4
Hi jds63, thanks for the reply.
I've ran the MRT.EXE and download and ran the MalwareBytes. Both are coming up saying my system is clean. Thanks for the suggestions and link.
I would like to figure out how to delete the email anyway - don't like it sitting there (even though it hasn't infected my system).
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HO Pavilion

jds63

New Member
Pro User
N.Y.

Posts
2,214
#5
Hi jds63, thanks for the reply.
I've ran the MRT.EXE and download and ran the MalwareBytes. Both are coming up saying my system is clean. Thanks for the suggestions and link.
I would like to figure out how to delete the email anyway - don't like it sitting there (even though it hasn't infected my system).
Your welcome, not familiar with Windows Live 2012 never used it, but can try here see if these solutions work
Windows Live Mail: Cannot delete an e-mail shows box with error - Microsoft Community
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

dvk01uk

New Member
Posts
1
#7
AVG and several other antiviruses have an annoying habit of locking the email in windows live mail
The simplest solution is to turn off avg, then delete the email
 

My Computer

System One

  • OS
    W8.1
    Computer type
    PC/Desktop

jmm72

New Member
Posts
3
#8
Hi dvk01uk,

Thanks for that, that removed the emails. I temporarily disabled AVG and was able to delete the emails.

Thanks also to mrgeek and jds63 for your help.

Take care.

jmm72
 

My Computer

System One

  • OS
    Windows 8.1 (64 bit)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HO Pavilion

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