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Solved Malewarebytes and other av apps want run

sparhawk

New Member
Member
Action center tells me windows defender isn't runnning. I go to services and try to start defender and it won't take.

Also trying to run trend micro housecall and it has been running for 27 minutes and is still showing... listing auto entries..it is stuck at 3%.

Can't get Ad-Aware Anti virus to run even the first time.
 

My Computer

System One

  • OS
    Windows 8

karstenes

What does the fox say?
Member

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes

Nuccii

New Member
VIP Member
Guru
What anti virus program do you have installed? With 3rd party programs installed, Defender will not turn on.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

karstenes

What does the fox say?
Member
And if those don't work try malwarebytes chameleon
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes

sparhawk

New Member
Member
Chamelon run a little then scanner stopped. SFC did not complete. 1-adw finished and hitman pro finished. Still can't run malewarebytes. Going to try in safe mode.
 

My Computer

System One

  • OS
    Windows 8

karstenes

What does the fox say?
Member
hmm
 

My Computer

System One

  • OS
    Windows 8.1 64-bit (6.3, Build 9600)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    Intel i3-312M @ 2.50GHz
    Memory
    4G RAM
    Graphics Card(s)
    Intel HD Graphics 4000
    Screen Resolution
    1366x768 HD
    Hard Drives
    600G SATA Hard Disc Drive
    Internet Speed
    32Mb/s DL 23Mb/s Ul
    Browser
    Google Chrome
    Antivirus
    Malwarebytes

Nuccii

New Member
VIP Member
Guru
When you ran the sfc /scannow command and it did not complete, was it because it froze or was there an error message?

Download and run TDSSkiller Free in Safe Mode
TDSSKiller Download

If you are still having problems, a clean reinstall of Windows may be in order.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

sparhawk

New Member
Member
Ashampoo_Snap_2014.12.04_14h01m27s_001_Administrator- C--WINDOWS-system32-cmd-exe.jpg This is what I got from sfc.
 

My Computer

System One

  • OS
    Windows 8

Nuccii

New Member
VIP Member
Guru
In the same elevated command prompt run this::

Dism /Online /Cleanup-Image /RestoreHealth

It may appear to be stalled at 20% but let it run.

Once completed, run the sfc /scannow again and reboot the computer.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

torre

New Member
Power User
If you are still having problems, a clean reinstall of Windows may be in order.



Did HitmanPro find anything ?

Agree with Nuccii, I recommend a Refresh or Reinstall on Win 8.
 

My Computer

System One

  • OS
    Win 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Intel i3, 2348
    Memory
    4GB
    Graphics Card(s)
    Intel HD3000

sparhawk

New Member
Member
Hitman Pro only found tracking cookies. I was able to run Windows Defender and it found this: Trojan:Win/Wysotot.gen!A

Should have said this is Win 8.1 Pro. I found the malewarebytes wouldn't run because it said the trial had expired, even though I dowloaded the file today and did a reinstall. I found it would open a window in safe mode.

Combo fix said it wouldn't run on Windows 7. Started to do a clean install last night and my dvd player took a long time to load Win 8 install disc. Think I will swap it out. When i upgraded i got Win 8.1 from the app store so I guess I can't get win 8.1 back unless I install Win 8.0 first, or do I have a setup on my hd?
 

My Computer

System One

  • OS
    Windows 8

Nuccii

New Member
VIP Member
Guru
When you are finally set in, create an image back up with Macrium Reflect Free on a regular basis. Saves a lot of headaches if you have problems and have to reinstall

Macrium Reflect FREE Edition - Information and download

Whenever you install programs, do not select Express or Recommended installs, choose Custom install, that way you will be sure you get what you wanted and no garbage like Trials and Toolbars etc.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

sparhawk

New Member
Member
Thanks everyone. I appreaciate the link to Macrium Reflect Nucci. I had an image I did with To do Backup but the rescue disk wouldn't recognize it.
 

My Computer

System One

  • OS
    Windows 8

Nuccii

New Member
VIP Member
Guru
Your welcome
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Phone Man

Retired Bell Head
VIP Member
Pro User
Hitman Pro only found tracking cookies. I was able to run Windows Defender and it found this: Trojan:Win/Wysotot.gen!A

Should have said this is Win 8.1 Pro. I found the malewarebytes wouldn't run because it said the trial had expired, even though I dowloaded the file today and did a reinstall. I found it would open a window in safe mode.

Combo fix said it wouldn't run on Windows 7. Started to do a clean install last night and my dvd player took a long time to load Win 8 install disc. Think I will swap it out. When i upgraded i got Win 8.1 from the app store so I guess I can't get win 8.1 back unless I install Win 8.0 first, or do I have a setup on my hd?

Look at Option One of this tutorial:

http://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html?ltr=W

It lets you download an ISO of Windows 8.1 that includes Update 1 and you can use it for a clean install using your product key.
This was just released by Microsoft. I saved as an ISO and created a boot-able USB.

Jim :cool:
 

My Computer

System One

  • OS
    Windows 7 HP 64bit, Windows 8.1 Pro w/Media Center 64BIT
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS - Home Built
    CPU
    AMD Phenom II X6 1100T
    Motherboard
    ASUS M5A99X EVO
    Memory
    Crucial Balistic DDR-3 1866 CL 9 (8 GB)
    Graphics Card(s)
    MSI R6850 Cyclone IGD5 PE
    Sound Card
    On Chip
    Monitor(s) Displays
    ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
    Screen Resolution
    1920 x 1080
    Hard Drives
    Two WD Cavier Black 2TB Sata 6gbs
    WD My Book Essential 2TB USB 3.0
    PSU
    Seasonic X650 80 Plus GOLD Modular
    Case
    Corsair 400R
    Cooling
    Antec Kuhler H2O 620, Two 120mm and four 140mm
    Keyboard
    AVS Gear Blue LED Backlight
    Mouse
    Logitech Marble Mouse USB, Logitech Precision Game Pad
    Internet Speed
    15MB
    Antivirus
    NIS, Malwarebytes Premium 2
    Other Info
    APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program,
    Motorola SB6120 Gigabit Cable Modem.
    Brother HL-2170W Laser Printer,
    Epson V300 Scanner

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