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Major problems with New Lenovo

MEFLGram

New Member
Hi,

I bought a Lenovo laptop Windows 8 in January...to replace a laptop that was running slow that my husband used. I tried it for about 2 weeks...had problems understanding the Windows 8 concept. I put it aside and didn't touch it for 6 months...got the other one running faster.

I just retried it the last few days. Called Avast to see how to go about loading that in as I bought a plan one year ago for 3 cpus 2 years. The fellow was very nice, offered to send me the info by email or take over my computer which he did and found major problems, no JAVA, huge number of window errors from last January and the last few days. He wanted to fix it for me for 119 or one year for 179....called Total Support. I panic-ed because I thought maybe I had gotten through to a scammer. I hung up.

I am not sure if I bought a plan with this computer..Have to go to Best Buy and ask tomorrow. Any suggestions? I just ran Windows Defender on it and it came up with NO THREATS Also downloaded Malware Bytes earlier before the call and it found 11 problems.

I hate to spend the money to fix this if I am still going to dislike Windows 8....I believe I can get a free upgrade to Windows 10. ANY advice greatly appreciated. I have worked with Vista Forums and Windows 7 Forums to fix things before.

Thanks so much!!
Barbara
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    8G

Mooly

Member
Pro User
My advice, seeing as you haven't really used this and presumably haven't put much on to it would be to restore it all to day one 'out of the box' condition. W8 (8.1) gets along just fine with the default standard settings and Defender security. I wouldn't (me personally) add any 3rd party security software because it tends to bury itself deep within the system and can prove a drain on resources.

There will probably be a user manual already preinstalled on the laptop. Try typing Lenovo into the search box (or just begin typing on the start screen) and see what comes up. If not then it will be available on line at Lenovo. That will tell you how to reset back to factory settings.

I don't have Java installed and can't remember the last time a website said it was required to view it correctly. Java is a pain, and a security risk. Unless you really really need it then don't install it would be my advice.

BE AWARE that a reset will remove anything you have put on the PC so be sure to back up important personal files first.
 

My Computer

System One

  • OS
    W10 x64 pro and W8.1 x86
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Vostro 3750/Acer 9301
    CPU
    Intel i5/AMD Turion 64
    Memory
    4Gb/2Gb
    Graphics Card(s)
    Intel i5 internal/NVidia GEFORCE GO 6100
    Sound Card
    Realtek
    Hard Drives
    250Gb SSD and 120Gb
    Mouse
    HP Z4000
    Internet Speed
    76 down, 20 up
    Browser
    MS Edge
    Antivirus
    Defender

MEFLGram

New Member
Thanks

Thanks for the advice. I am reading up on how to do a system restore and working with the Lenovo forums. Do you think this will get rid of all the viruses and malware? The man who was trying to sell me a product to repair it said it would not......
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    8G

jds63

New Member
Pro User
Still have Avast running on laptop since bought a plan or not installed ? Malwarebytes is good the free version, as can use it with another Anti-Virus with no conflicts to scan and if it found items and removed did it tell you what they were ? System restore won't help if you are truly infected still. Question is what made you think you are infected, slow PC or Avast tech ? Java is in ways unsecure, not a thing tell someone risk not having it. Tell you what errors found on system ?
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

Mooly

Member
Pro User
Thanks for the advice. I am reading up on how to do a system restore and working with the Lenovo forums. Do you think this will get rid of all the viruses and malware? The man who was trying to sell me a product to repair it said it would not......

What I am referring to is a 'Factory Restore' and not the Windows 'System Restore' which is more for minor troubles and to undo any recent changes. A factory restore returns the unit to 'out of the box' condition as if it had never been turned on.

There will be a very specific procedure to do this, typically pressing one or more buttons and start up and then following the on screen instructions.
 

My Computer

System One

  • OS
    W10 x64 pro and W8.1 x86
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Vostro 3750/Acer 9301
    CPU
    Intel i5/AMD Turion 64
    Memory
    4Gb/2Gb
    Graphics Card(s)
    Intel i5 internal/NVidia GEFORCE GO 6100
    Sound Card
    Realtek
    Hard Drives
    250Gb SSD and 120Gb
    Mouse
    HP Z4000
    Internet Speed
    76 down, 20 up
    Browser
    MS Edge
    Antivirus
    Defender

jds63

New Member
Pro User
Sure need to jump to a reset already ? Do you have a virus or did Malwarebytes just find some adware cookies, not sure yet. Any system corruption maybe fixed with system file checker and dism. Meaning reset is a last resort. Laptop sitting for so long, have you updated windows updates or anything else since using again.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

MEFLGram

New Member
Lenovo with problems

I would like to try system file checker and dism. Could you tell me how to go about it?

Also, I would like advice on how to protect before I connect to the internet again. The cpu came with Defender and McAfee. I removed McAfee intending to use Malwarebytes and Avast. Apparently McAfee was not entirely removed as when Avast took over my cpu he showed me a McAfee file said it was encrypted.

Thanks so much!
 

My Computer

System One

  • OS
    Windows 8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7
    Memory
    8G

Mooly

Member
Pro User
If you want to try these,

Run this first and reboot afterwards.
http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-windows-8-a.html

And DISM,
http://www.eightforums.com/tutorials/26512-dism-fixing-component-store-corruption-windows-8-a.html

As for protection. Well 8.1 is protected out of the box with Defender and imo that is all you need. Having installed MacAfee then you have the potential for conflicts and a slow down due to resources being used. Its a personal choice but I wouldn't entertain a 3rd party security suite (having used them in the past for several years). Always issues in my experience.
 

My Computer

System One

  • OS
    W10 x64 pro and W8.1 x86
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Vostro 3750/Acer 9301
    CPU
    Intel i5/AMD Turion 64
    Memory
    4Gb/2Gb
    Graphics Card(s)
    Intel i5 internal/NVidia GEFORCE GO 6100
    Sound Card
    Realtek
    Hard Drives
    250Gb SSD and 120Gb
    Mouse
    HP Z4000
    Internet Speed
    76 down, 20 up
    Browser
    MS Edge
    Antivirus
    Defender

jds63

New Member
Pro User

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

majulook

Member
Member
Lenovo support website has the specific steps on how to restore PC to the factory default for each model.
IMHO you should use that information and restore the system.
 

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster

jds63

New Member
Pro User
Lenovo support website has the specific steps on how to restore PC to the factory default for each model.
IMHO you should use that information and restore the system.

Always the last resort, was it needed for sure, something we never knew for sure yet. Thread starter never posted more lately.
 

My Computer

System One

  • OS
    Windows 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    CyberPowerPC Gamer Xtreme 1502 (GX1502)
    CPU
    Intel Core i7 5820K 3.30 GHZ 64 bit 6-Core Processor
    Motherboard
    Gigabyte GA-X99-UD3
    Memory
    G.Skill 16GB Quad Channel DDR4-2400MHZ
    Graphics Card(s)
    EVGA GeForce GTX 970 SSC ACX 2.0+ DDR5 4GB
    Sound Card
    Creative Sound Blaster ZxR 5.1
    Monitor(s) Displays
    ASUS PA24Q 24" Pro Art IPS LCD/LED Backlit 1920x1200
    Screen Resolution
    1920x1200 16:10
    Hard Drives
    SAMSUNG 850 EVO 250GB SATA 6Gb/s 2.5" Internal SSD,
    Crucial MX100 512GB SATA 6Gb/s 2.5" Internal SSD,
    WD WD10EZEX-00RKKA0 1TB SATA 6Gb/s 3.5 Internal HDD
    PSU
    EVGA SuperNOVA 750 G2 750W 80 Plus Gold Full Modular
    Case
    AZZA Cosmas Black Gaming Case
    Cooling
    Cool Master Hyper 212 Evo Dual 120mm, ( 2) Noctua PWM 120mm Case Fans (1) Gelid PWM 120mm Blue LED
    Keyboard
    Logitech K800 Illumiated Wireless Keyboard
    Mouse
    Logitech M570 Wireless Trackball
    Internet Speed
    84mbps /94mbps
    Browser
    Mozilla Firefox 41.0.1 / Microsoft Edge/ IE 11
    Antivirus
    Norton Security 2015
    Other Info
    Pioneer BDR-209DBK 16x Blu-Ray Burner, LG 24x Dual Layer DVD Burner,
    StarTech Front Bay 22-in-1 USB 2.0 Internal Multi Media Memory Card Reader,Logitech Z906 5.1 Speaker system

cipals15

Member
Member
Thanks for the advice. I am reading up on how to do a system restore and working with the Lenovo forums. Do you think this will get rid of all the viruses and malware? The man who was trying to sell me a product to repair it said it would not......

This is one of the possible scams in the internet. By the way, what is the phone / toll-free number that you dialled? It's best that you put it here for everyone's awareness.

For the option to reset Windows 8, you can check the following resources on how to perform a reset on Windows 8:
How to refresh, reset, or restore your PC
How to reset a Windows 8 computer?

To uninstall McAfee completely, you can use the uninstall tool MCPR here:
How to uninstall or re-install supported McAfee products using the Consumer Products Removal tool

For the download of the other 3rd-party antivirus, you can check it out here:
Malwarebytes Anti-Malware
Avast
Trend Micro Internet Security
 

My Computer

System One

  • OS
    Windows 7
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