• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Mail app ignores emails in folders other than Inbox


JohnnyGui

New Member
Member
Posts
191
#1
Hello all,

For some reason, the Mail app seems to completely ignore emails in any other folder than my Inbox (i.e. the Social and Newsletters folder). It alerts me (although very late) for emails in my Inbox folder but there are no alerts when receiving emails in my Social or Newsletter folders.
Even when opening the Mail app and I see there are 7 new emails in the Social folder and 1 in my Inbox, the live tile only shows there is 1 email.
I have double checked ALL the options in the Mail app and the PC Settings app to make sure alerts should pop up as soon as new email comes in. The option to alert me for any kind of email (not just favorites) is also enabled.

I have reinstalled the Mail app, I have restarted the Windows Firewall service, performed the SFC /scannow command without finding any integrity violations and have run the App Troubleshooter to fix any issues without any result.

Running Windows Pro 8.1 (Update 1) x64 bit.
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

OldGuyGeek

New Member
Power User
Posts
216
#2
As you probably know, the emails from certain sources use a rule (just like rules in the full Outlook) to file them in the Social and Newsletter folders. Being that the rule is probably invoked prior to them getting into the Inbox, it probably is bypassing the Notification.

Try dragging an existing email from one of the folders. It should ask you if you want to move just one or all future. If you answer All Future, it should basically delete the rule. When the next one comes in, see if you get a Notification. If you do, drag it to the folder to reestablish the rule. If it goes back to not notifying you, you're toast.

If you can live with all of them going to your Inbox, then redo the delete procedure for the rule and let the notifications come in.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Self Built
    CPU
    Intel I-7 860
    Motherboard
    Asus P7B
    Memory
    8GB
    Graphics Card(s)
    Nvidia 580
    Monitor(s) Displays
    Acer (Primary), Asus (secondary), Sony TV (third)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Kingston 128GB SSD Windows 8 Boot Drive
    WD Black 1 TB (2 ea)
    WD Red 3 TB
    WD Black 500GB
    Keyboard
    MS 1000
    Mouse
    MS Flip
    Internet Speed
    Verizon FIOS 35/35
    Browser
    IE 11, Google Chrome, Firefox, Opera, Safari
    Antivirus
    Windows 8 Defender (MS Security Essentials)

JohnnyGui

New Member
Member
Posts
191
#3
Thanks, gonna try this out today.

The weird thing is, it used to work back in May; I was getting alerts even when I receive mail belonging in the Social or Newsletter folders. I have no idea what could have changed to prevent getting alerts for these emails (updates?)
Whatever the change may be, this seems like a huge flaw in the app from Microsoft since people usually create folders to get notified for important emails in specific folders.
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

JohnnyGui

New Member
Member
Posts
191
#4
Update:

It seems that the Mail app doesn't alert me or update its live tile even when I choose to let my emails of the social subfolder go into my Inbox.

Is there something I'm missing here?
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#5
Last edited:

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model Number
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

JohnnyGui

New Member
Member
Posts
191
#6
That's the problem; as I stated I have enabled every option to receive alerts and yet it doesn't work...
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

JohnnyGui

New Member
Member
Posts
191
#7
I can confirm that even disabling subfolders in the Mail app doesn't fix the problem. The mail app seems to selectively not alert me for any Newsletter or Social emails even when all of them goes into my Inbox.
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

JohnnyGui

New Member
Member
Posts
191
#8
Yet again another update:

After removing and re-adding my account the Mail app notifies me for social and newsletter emails ONLY when I disable subfolders (thus the emails goes into my Inbox).

It it still doesn't notify me of these mails when enabling subfolders. I don't get this since it was working flawlessly a few months back.
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#9

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

JohnnyGui

New Member
Member
Posts
191
#10
Tried to run the troubleshooter again without result. I have double checked and enabled every option about alerts and disabled the quiet hours option.

Disabled and enabled toast notifications according to the tutorial and the alerts still won't budge. Also checked the related tutorials.

Are you guys experiencing the same with subfolders in the Mail app? Is this normal behavior?
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#11
I get notifications for all folders. I'm wondering if one of the latest Windows updates broke this since it was patch Tuesday the other day? Can you restore it back to an earlier time?
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

JohnnyGui

New Member
Member
Posts
191
#12
Don't think so since this problem is quite old (2 months now for me).

I'm surprised you actually don't have this issue since a lot of users have this problem for quite a while as seen below:

Mail app in windows 8 does not notify sub-folders email - Microsoft Community

http://www.eightforums.com/browsers-mail/37673-windows-8-1-mail-app-doesn-t-notify-folders-2.html

windows 8 - The Mail app only tells me about new messages if they arrive in my inbox - Super User

Huge Missing Feature: Mail subfolder alerts/notifications - Windows Phone Central Forums

Someone already posted on these forums about this. Also, this seems to be a famous problem among Windows Phone users.


I already posted at the Microsoft Community forums but the mods there always come up with the same standard "solution" protocols that don't fix anything. :rolleyes:
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#13
Oh? Quite frankly I haven't noticed too many, although you may be right. Quite honestly, I haven't come across a fix. The non-sleep issue is another. Being somewhat of a "flagship" OS with the big changes it's somewhat understandable, but issues should be fixed over time. Quicker than the pace they're at if they want the "new way" to fly IMO. I think more problems than with previous newly released OSs, but their problems got fixed over time. Thing is too is that 7 was probably the least problematic out of any new releases.

No problems with my Nokia Lumia 1520 8.1 DP phablet with notifications either or previously with 8 on it. I'm what I consider to a MS/Windows "purist" since I run with as much out of the box Windows software. Native Defender, firewall, Modern/Metro apps, maintenance, etc. Don't get me wrong. I have some minor problems, but nothing I can't fix easily or tolerate if I can't.

As with the non-sleep issue I think there are variables that no one seems to be able to zero in on. Some don't have any problems at all and what fixes one machine doesn't fix another. Personally I think as in the past most problems are caused by faulty drivers or updates, but that's just me.

Do you have a mirror you can take it back to? Perhaps a refresh? I know it's a PITA!

http://www.eightforums.com/tutorials/2293-refresh-windows-8-a.html
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

JohnnyGui

New Member
Member
Posts
191
#14
I'm quite the same. Always using native apps that come with Windows and only installing the ones that I really need.

To be honest, I'm not really fond of restoring or refreshing Windows since there is nearly always something that's not restored 100% correctly afterwards.

OldGuyGeek could have a point here; alerts could depend on the source from which emails come from. In my case, social emails mostly come from Facebook. I don't know if it's the same for you. But then again, I get Newsletter emails from quite a lot of sources so I'm not sure if there's this particular rule for all of them to bypass the notifications.
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

JohnnyGui

New Member
Member
Posts
191
#15

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630

HippsieGypsie

It's Gururrrrrr8!
Lilymoor, IL

Posts
13,547
#16
Thanks for posting with that info. :thumb:
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

JohnnyGui

New Member
Member
Posts
191
#17
You're welcome. The problem is, knowing Microsoft, such things always take very long until it's fixed. Before then, there's no other solution even when it does work for normally for others. We just can't find the culprit.
 

My Computer

System One

  • OS
    Windows 8.1 (Update 1) Pro 64 bit
    Computer type
    PC/Desktop
    CPU
    Intel i5 3570K
    Motherboard
    Asrock Pro4 Z77
    Memory
    8 GB
    Graphics Card(s)
    Geforce GTX 660Ti
    Hard Drives
    Hitachi HDS921010DLE630