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Solved Losing Too Many Packets - Wifi barely working on laptop


Posts
8
#1
Hello,
So the other day my laptop's wireless internet connection stopped working.
Other devices in my household are unaffected, including a desktop with a wireless connection, my phone, and a Playstation 3.

It tells me my internet is connected but it's incredibly slow and gives me DNS errors or time out errors, although sometimes I can connect to google but just barely.

I tried to use a USB Wireless Connection over the wireless adapter with no success. I have ensured my wireless network drivers are up to date. An ethernet cable works and I can connect when hardwired.

I have tried ipconfig release/renew and dnsflush/dnsregister.

My IPV4 and IPV6 are set to automatically connect.

I have reinstalled driver software for my wireless adapter.

Every time I ping my router, I get between 25%-100% packet loss, and consistently get 100% packet loss when pinging google and the like.

I thought it was a hardware issue until I used the Wireless USB device and it had no better effect.

At this point I suspect it's a firewall issue.
I've run a scan with malwarebytes and Kaspersky but neither turned up anything at all, not to rule out that it might be a virus or malware but just to indicate I've thought of that, too.

I run a Windows 8.1, Intel i5. If I need to include any other specs please let me know.
Attached is a tracert I ran on yahoo.
https://i.gyazo.com/fdee421e5a289b7535660716ee62ef15.png
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    Antivirus
    Kaspersky

popeye

New Member
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United States

Posts
3,090
#2
Have you disabled Kaspersky and/or firewall temporarily to see if it makes a difference? A restore point before this started?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
8
#3
Yes, I tried a restore point from before the problems started.
I disabled Kaspersky, and turned off Windows Defender/Firewall.
I also tried toggling the firewall on my router.

Good suggestions, though.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    Antivirus
    Kaspersky

popeye

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United States

Posts
3,090
#4
Since it is a laptop I would take it someplace else just to verify that it does the same thing. Maybe something strange between your router and laptop.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
8
#5
Since it is a laptop I would take it someplace else just to verify that it does the same thing. Maybe something strange between your router and laptop.
Just took it to a coffee shop and it connects just fine. Well now we narrowed it down to being something funky between my home connection and laptop. Great suggestion!
Now if we could just figure out what that funky thing is...
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    Antivirus
    Kaspersky

popeye

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United States

Posts
3,090
#6
Have you tried forgetting the network then add it back manually through Network and Sharing?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
8
#7
Have you tried forgetting the network then add it back manually through Network and Sharing?
I've forgotten the Network and then reconnected to it, but by 'manually' do you just mean finding the connection again through the network list? If yes, then yes I've done that.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    Antivirus
    Kaspersky

popeye

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United States

Posts
3,090
#8
Yea, if you have broadcasting on then no need to manually add it back. Maybe reboot after forgetting it. Scratching my head trying to think what could make just the laptop have problems with the router when it was working.

EDIT: Maybe try a different SSID on the router and see if it works. Or a router 30-30-30 reset which you may not want to do, write everything down or export config file first.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
8
#9
If I do a router 30-30-30 reset, do I need to contact my ISP?
I'm pretty comfortable using the GUI so I could change the configuration pretty easily.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    Antivirus
    Kaspersky

popeye

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Guru
United States

Posts
3,090
#10
Oh no, I assumed you had a regular router but if a gateway from your ISP I can't recommend any kind of reset. Contact them.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Posts
8
#11
Well what would be a 'regular' router? It's one I can physically reset I'm just not sure if my ISP would be helpful for that process or if I can do everything by myself.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    Antivirus
    Kaspersky

popeye

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Guru
United States

Posts
3,090
#12
Some ISPs provided modems that have the router functions built in but sounds like that is not your case. What make/model is it? Just go to their site for all the info on it. Do you know how to directly connect to it with a LAN cable to set it up? It should have an option in the menu to export the settings so you can restore if you get into trouble. Also here is a guide on 30-30-30 reset: Hard reset or 30/30/30 - DD-WRT Wiki

May want to check for updated firmware for the router also.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

topgundcp

Well-Known Member
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Guru
San Jose - California

Posts
2,847
#13
Oh no, I assumed you had a regular router but if a gateway from your ISP I can't recommend any kind of reset. Contact them.
You should not have any problem resetting the router even it was provided by your ISP. All it does is to reset the router default LAN address, clear up the DNS Cache, clear the Admin Password and set back to default. Depend on what type of subcription you have with them whether you have static IP or Dynamic IP. If dynamic, you might get another WAN IP assigned.

Happened to help a friend with an All In One box (Modem+Router+Phone). His All In One box is on the 2nd floor and his mobil devices (Iphone, Ipad, Smart TV, Laptop etc...) are on the first floor so the wireless signal is only 5% strong. So indeed I did reset the box from ISP and change the LAN Address then use his old router as an access point for downstair to boost up the wireless signal and ended up with 100% boost.

May want to check for updated firmware for the router also.
Yes, If you are using your own router. Update firmware is a must if available
 
Last edited:

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Posts
8
#14
I did a 30-30-30 and saw no improvement. Also spoke to my ISP and they're going to send me a new router. The Upload on my current router is still flashing amber so there really might be something wrong with it. It's about 2 years old as well.
If I don't figure out something in the meantime I'll post again on Monday or Tuesday when I have the new router hooked up to see if that helped.

Edit: My Arris is running a 7.5.63c firmware, model DG860 (I think). I checked the site and there doesn't seem to be a new firmware update.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    Antivirus
    Kaspersky

popeye

New Member
VIP Member
Guru
United States

Posts
3,090
#16
Glad to hear it! :dinesh:
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

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