• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved looking for what may be a problem


commander

Member
Member
Posts
298
#1
ok, yesterday I started using McAFee total protection when my Norton ran out. when calling their help line I was redirected to
the same people I think called me claiming to be Microsoft. but they were part of MacAfee so I let them in and they showed me the same thing I was shown the last time when I called. that is when I got rid of them and deleted the software they used
to get into my computer.

now MacAfee says if the PC get infected they will have it removed for almost $90.00 BY THE VERY PEOPLE THAT I HUNG UP ON. now these people showed me there were places in the PC with overseas email addresses, including one from Russia.
now those I did see. they also showed me where several of my programs are turned off. and they wanted $89.99 to fix the problem.

so how do I get down into the part of the computer they were in so I can see for myself if what they showed me is really there, and if so anywhere to go that can be trusted. the people on the phone are in India and very hard to understand.
if what I saw is really there, something does need to be done.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#3
If you let them in then it is time for a clean install to get rid of the baddies that may be there.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Rocky

New Member
Member
Posts
143
#4
This happened to me several years ago when I was not very savvy with computers. I just completely re-loaded my OS software and started from scratch. For me it was well worth the little bit of hassle for the very valuable lesson.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel Haswell i5 4690
    Motherboard
    Asus Z97-A
    Memory
    2 x 8gb HyperX, by Kingston
    Graphics Card(s)
    None yet
    Sound Card
    Outboard USB DAC
    Monitor(s) Displays
    Samsung S24D360
    Screen Resolution
    1920x1080
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender

commander

Member
Member
Posts
298
#5
looks like I may have to, thanks
 

My Computer

System One

  • OS
    windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    dell i660s-5390bk
    CPU
    1tb
    Memory
    8gb
    Graphics Card(s)
    intel
    Browser
    msn.com
    Antivirus
    norton

Nuccii

New Member
VIP Member
Guru
Canada

Posts
1,950
#6
Smart move :thumb:
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

Users Who Are Viewing This Thread (Users: 0, Guests: 1)