• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Login stuck at "Preparing Windows"


bfrazer2

New Member
Posts
2
#1
My computer blue screen crashed several times in a row, and wouldn't get to the OS because of it. I then preformed a quick restore, and can get to the login screen now, but after my password is entered the screen says preparing windows for about 15 minutes, after which I get sent to a black screen with a mouse. Once I was given the notification that "ChangeIcon MFC Application has stopped working," though that only happened one of the times. What can I do?
 

My Computer

System One

  • OS
    Windows 8.1

hTconeM9user

Windows 10 and Edge No 1
Member
Eastbourne uk

Posts
89
#2
Some how via safe mode you have to uninstall this update listed below
that is if you cant get to control panel on main window

1. Access Control Panel (I use Small Icons view)
2. Click on Windows Update
3. Click on Installed Windows Updates
4. Look for Update for Windows 8.1 for x64-based Systems (KB2984006) and double click to uninstall it.
5. Reboot when prompted and issue is fixed.
 

My Computer

System One

  • OS
    Windows 10 x64 Home Version 1803 (Build 17134).472
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 15-bw067sa
    CPU
    AMD Dual-Core Processor E1-7010(1.5GHz)
    Motherboard
    HP
    Memory
    4096MB RAM
    Graphics Card(s)
    AMD Radeon tm R2 Graphics
    Screen Resolution
    1366x768 Pixels
    Hard Drives
    Toshiba
    Case
    True Blue
    Cooling
    Fan
    Keyboard
    Prection Touchpad
    Mouse
    Built in with touch keyboard
    Internet Speed
    Fast
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 365 new version: Fast Track Office 2016
    CCleaner

bfrazer2

New Member
Posts
2
#3
Unfortunately even in safe mode I get black screened; however that's only true of the desktop. I can open command prompt or task manager, they're just superimposed on the black screen.
 

My Computer

System One

  • OS
    Windows 8.1

hTconeM9user

Windows 10 and Edge No 1
Member
Eastbourne uk

Posts
89
#4
task manager you can get to control pane find that update uninstall it and your computer should start working as it should do
 

My Computer

System One

  • OS
    Windows 10 x64 Home Version 1803 (Build 17134).472
    Computer type
    Laptop
    System Manufacturer/Model Number
    HP 15-bw067sa
    CPU
    AMD Dual-Core Processor E1-7010(1.5GHz)
    Motherboard
    HP
    Memory
    4096MB RAM
    Graphics Card(s)
    AMD Radeon tm R2 Graphics
    Screen Resolution
    1366x768 Pixels
    Hard Drives
    Toshiba
    Case
    True Blue
    Cooling
    Fan
    Keyboard
    Prection Touchpad
    Mouse
    Built in with touch keyboard
    Internet Speed
    Fast
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender
    Other Info
    Microsoft Office 365 new version: Fast Track Office 2016
    CCleaner

murby

Member
Member
Posts
31
#5
The last time I got stuck at boot up it was caused by a bios setting "Protect Boot Area" or something like that.. As soon as I disabled it, everything went smoothly.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    PentiumD
    Motherboard
    Intel
    Memory
    4 Gigs

Users Who Are Viewing This Thread (Users: 0, Guests: 1)