• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Solved Login help needed after PC Refresh


pcRat

New Member
Power User
#1
A friend was having major issues and tried to fix Windows 8.1 herself.
She managed to return it back to Windows 8 which is good.
But somehow she managed to create a new Administrator address & password.
Now this message pops up after typing in one password and pressing OK
But we can't get logged in to use the internet. Except on the Standard Account.
You can't sign into your PC right now. Go to
account.live.com to fix the problem, or try the last
password you used on this PC.

Any ideas?
Thank you






 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    CPU
    i7-3770K
    Motherboard
    ASRock Z77 Extreme4
    Memory
    16 GB
    Graphics Card(s)
    onboard
    Monitor(s) Displays
    17" 24"
    Hard Drives
    1 TB WD
    PSU
    550w

Brink

Administrator
Administrator
mvp
Posts
23,841
#2
Hello Ron, :)

You get that message, as you found out, when the Microsoft account is not able to connect to the internet to sync and verify the password.

Usually, you can click on OK, and type the last password used for the account to be able sign in while offline.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

pcRat

New Member
Power User
#3
Thank you Brink.
She remembered the new password and it let me in but; what if she didn't remember?
I'm definitely creating a couple password reset disks for her. As well as emailing her all the passwords I know of hers (invisible ink of course)
 

My Computer

System One

  • OS
    8.1
    Computer type
    PC/Desktop
    CPU
    i7-3770K
    Motherboard
    ASRock Z77 Extreme4
    Memory
    16 GB
    Graphics Card(s)
    onboard
    Monitor(s) Displays
    17" 24"
    Hard Drives
    1 TB WD
    PSU
    550w

Brink

Administrator
Administrator
mvp
Posts
23,841
#4
If she didn't, then it could be an issue if the PC wasn't able to connect online to sync with a reset MS password.

It would be a good idea to have the passwords all written down and kept somewhere safe and secure.
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone

Users Who Are Viewing This Thread (Users: 0, Guests: 1)